peterhahn.co.uk

Reviews:

Delivery is slow.. I know you say it’s Postal Service but I can order from other companies & get delivery quicker. ???

The orders take forever to arrive. Not many options for returning, especially when there are no Post Offices nearby. Lack of communication.

Faster delivery required and quicker refunds given

Had to cancel an order as it took too long . The next order apparently failed because they couldn't take payment. They did not inform me of this so I waited and waited for the order. I only found out when I contacted them via email. It took quite some time for them to respond

VERY SLOW DELIVERY .

The quality is always good

Delivery times are too long! Customer service - waiting time on the phone to speak to a member is long, but helpful staff when you do get connected

Too many over embellished tops & sweaters

clothes excellent, slow to arrive. When they did arrive they were left outside in the rain consequently packaging was ruined

Need to improve delays on back orders & communication regarding status of orders

Very slow delivery and no update for out of stock items

Excellent quality but delivery takes a long time compared to other stores. Many of the Tops seem shorter so not any good for tall people.

Delivery was slow and refund was slow - having said that, thank you for including a refund of my original postage.

Pleased with their products. But delivery still too slow. BREXIT?

About six weeks ago I sent in an order. I have only received one item so far - I ordered a padded jacket and it has arrived and is good quality. But where is all the rest of the order?

Beautiful collection of items sold. Good quality, described accurately and fairly priced. Lost 2 stars for the slow delivery and lack of communication.

The items I ordered appear to be very good quality. The sale price was very favourable when I ordered them. However, my order has not been fulfilled. The items are "Currently out of stock - pre-order now if available". It would be helpful to be kept informed about whether or not the items might be coming back into stock.

Deliveries are taking such a long time, and not being able to view my orders online then having to ring and wait 10 minutes for them to answer the phone is very poor !

I like their range of clothes, but OH , their delivery. Lasts two purchases have been over a month to deliver.

The goods were too big for me and I needed to return for a refund. There was a prepaid return label enclosed, my invoice but no return form. I emailed customer service twice and each reply said to complete the return form! I then telephoned customer service and was advised that “sometimes the system didn’t print the return form”. I returned the goods on the 22/08/2023 with my invoice and noted on the invoice the reason for the return. I have not yet received my refund. I telephoned customer service on 01/09 and was told the goods were received and it could take up to 14 days for a refund to be made. I am not a happy customer.