peterhahn.co.ukReviews:
1,213 reviews in the last 12 months12,652 total reviews
Good
Top positive review
21 Feb 2024
Verified review
I have bought many, many items from Peter Hahn and enjoyed wearing them very much. Much of their stock is above my price range but careful searching through the Sale pages is often rewarding. It's been particularly good of late when an extra 30% was being deducted from the sale price. But now I learn that the firm is no longer to trade in GB and clothingI'm quite devastated by this
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Top negative review
4 Jul 2023
Verified review
I would usually give five stars but recently I ordered 3 pairs of jeans. The website said that all were in stock. After some time waiting, I made a call and was told they were waiting for one pair. I hadn’t asked for them to be sent together so asked that the two in stock pairs be sent immediately. I waited another couple of weeks, nothing. I called again. They were still waiting for one pair but the two in stock had still not been sent. I cancelled the whole order. Something seems to be happening, we were unable to track the status of orders online. It will be a while before I order anything again
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Reviews for peterhahn.co.uk
23 Nov 2023
Verified review
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21 Nov 2023
Verified review
Always have to wait for delivery
Unfortunately had to return as too big.
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Answer by peterhahn.co.uk
24 Nov 2023
Thank you for your review, As per our terms and conditions our delivery time scale is 8-10 working days from the date of dispatch our items are sent out from our warehouse located in germany, Please contact us on 0800 0542120 and one of our friendly agents would be more than happy to assist you in checking the status of your return item, alternatively contact us via email at service@peterhahn.co.uk and out TRUSTED SHOPS as the subject so we can locate your email, We look forward to hearing from you Kind Regards, Your PETER HAHN Team.
18 Nov 2023
Verified review
Discount offered on next purchase not this one.
I don’t like apps and online stores that offer you a discount and then move the voucher to your next purchase, knowing there is less chance of actually having to honour it.
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Answer by peterhahn.co.uk
20 Nov 2023
Thank you for your review, we are sorry to hear you had issues applying your voucher. Please contact us on 0800 054 2120 so we can assist you with this. Alternatively you can email on service@peterhahn.co.uk. Kind Regards, Your PETER HAHN Team.
16 Nov 2023
Verified review
Delivery is too slow purchases can take up to two weeks or more.
Your on line redeeming code claimed so far never worked I am having to ask by email for refund. Only to be told by rerun email that I was too late and will be refunded if I keep the goods. How by emailing again to inform you that I am keeping the goods? Not a good system.
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Answer by peterhahn.co.uk
16 Nov 2023
Thank you for your review, we are sorry to hear you had issues applying your voucher. Please contact us on 0800 054 2120 so we can assist you with this. Alternatively you can email on service@peterhahn.co.uk. Kind Regards, Your PETER HAHN Team.
15 Nov 2023
Verified review
Delivery is woeful takes much too long. Great variety of products.
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Answer by peterhahn.co.uk
15 Nov 2023
Thank you for your review, we are sorry to hear your order took long to arrive. Please contact us either on 0800 054 2120 or via email on service@peterhahn.co.uk so we can investigate this further. Kind Regards, Your PETER HAHN Team.
8 Nov 2023
Verified review
It would be nice to have a email to let us know when a item has
been dispatched. Also an email when items have been returned
as is the case with this order.
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Answer by peterhahn.co.uk
9 Nov 2023
Thank you for your review, I have checked your order and it has been dispatched today. You should have receive a dispatch confirmation email, if not please check your junk or spam folder. If you still have not received it please contact us via email on service@peterhahn.co.uk. Kind Regards, Your PETER HAHN Team.
8 Nov 2023
Verified review
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8 Nov 2023
Verified review
Wrong shoe fitting sent.
I ordered two pairs of shoes . I received a pair with wrong fitting. I had to send it back. There is no communication that the second pair of shoes ordered was out of stock.
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Answer by peterhahn.co.uk
8 Nov 2023
Thank you for your review, We are sorry to hear you have not received a second pair of shoes please contact us on 0800 0542120 and one of our friendly agents would be more than happy to assist you Alternatively, contact via email at service@peterhahn.co.uk, We look forward to hearing from you we are sorry for any inconveniences caused Kind Regards, Your PETER HAHN Team
5 Nov 2023
Verified review
Very helpful when talking on the phone but need to be kept informed better by texts especially when order is sent out and how long it will be before the parcel is recived and when parcel is posted back
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JW
John W.
Birmingham
1 Nov 2023
Verified review
The goods are first class and I like them. The downside is that delivery times are poor. Peter Hahn claim that they do not take payment until the goods have left their warehouse. This is not true. I notice that the payment is taken from my credit card soon after sending the order. A few days later I am told that my order is on its way. It then takes at least a week before it arrives. I can only assume that the warehouse in not in the UK.
So, first class all round unless you want the goods in a hurry.
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Answer by peterhahn.co.uk
2 Nov 2023
Thank you for your review, As per our terms and conditions our delivery time scale is 8-10 working days from the date of dispatch our items are sent out from our warehouse located in germany, Please contact us on 0800 0542120 and one of our friendly agents would be more than happy to assist you alternatively contact us via email at service@peterhahn.co.uk and out TRUSTED SHOPS as the subject so we can locate your email, We look forward to hearing from you Kind Regards, Your PETER HAHN Team.
JO
Janet O.
Birmingham
31 Oct 2023
Verified review
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Answer by peterhahn.co.uk
2 Nov 2023
Thank you for your review, If we can be of any help please please contact us on 0800 0542120 and one of our friendly agents would be more than happy to assist you alternatively contact us via email at service@peterhahn.co.uk and put TRUSTED SHOPS as the subject so we can locate your email, We look forward to hearing from you Kind Regards, Your PETER HAHN Team.
JB
Jennifer B.
TWICKENHAM
31 Oct 2023
Verified review
Returns look too formal
I gave this 3 stars because the item I purchase was a bad fit for me and the returns policy looked extremely formal and as if there was doubt about getting my money back. It is in very legal jargon regarding a contract I entered into with them etc etc. Certainly not User friendly and would make me hesitate to order from them again. At the moment I do not know if I have got my money back.
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Answer by peterhahn.co.uk
31 Oct 2023
Thank you for your review. Please be assured as stated in our T&C's we offer a Lifetime Guarentee here at PETER HAHN which means we do not specify a time limit on our returns. We have tried to locate your account via the provided email to confirm the refund but sadly this has not been located. We kindly ask you to contact us at service@peterhahn.co.uk with your query and we will be pleased to assist you further. We apologise sincerely for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.
30 Oct 2023
Verified review
The only criticism is the length of time it takes to receive orders and then to receive refunds , if appropriate
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Answer by peterhahn.co.uk
30 Oct 2023
Thank you for your review, We are sorry to hear your refund took longer than usual, As per our terms and conditions our delivery time scale is 8-10 working days from the date of diapatch We can confirm we will escalate your comment to our Head Office and we apologise sincerely for any inconvenience caused to yourself. In the meantime if we can be of any further assistance do not hesitate to contact us Kind regards, your PETER HAHN Team.
27 Oct 2023
Verified review
Slow in all areas delivery times and no one available to speak to at call centre.
As a result of a 2 month wait I cancelled order.
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Answer by peterhahn.co.uk
30 Oct 2023
Thank you for your review. We are so sorry to read of the service you have received here at PETER HAHN. As stated in our T&C's we do kindly ask to allow 8-10 working days, stock permitting for the order to arrive. Upon investigating your order, item 10205188 is currently out of stock and this is why this was not provided for you originally. We can confirm no charge was made for the item and we apologise sincerely for the lack of communication regarding this order. Kind regards, your PETER HAHN Team.
JR
Jean R.
Norwich
25 Oct 2023
Verified review
To slow in returning cash!
T
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Answer by peterhahn.co.uk
25 Oct 2023
Thank you for your review, We are sorry to hear you refund took longer than usual we have had delays in relation to processing refunds due to the new system we have implemented, If you can still not locate your refund please contact us on 0800 0542120 so we can do an internal investiagtion to locate your refund, We look forward to hearing from you, Kind Regards Your PETER HAHN Team.
25 Oct 2023
Verified review
Really pleased with the design, quality and elegance of the beautiful fashion .
The only downside is the delivery time. It would be great if this could be speeded up and a tracking number issued.
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Answer by peterhahn.co.uk
25 Oct 2023
Thank you for your review. As stated in our T&C's we do kindly ask you to allow 8-10 working days as we ship from our German warehouse. These orders are driven over in our lorries, hence the delay on delivery at times. Please accept our apologies for any inconvenience caused. If we can be of any further assistance please do not hesitate to contact us, Kind regards, your PETER HAHN Team.
20 Oct 2023
Verified review
Slow, costly process.
The goods took a long time to come - approx2weeks. Money taken on ordering. I know the goods come from Germany but why so long to come? I had to make a return of the goods to Devon. Actually had to contact Peter Hahn as I knew they had had my return for I0 days yet there was no refund. Miraculously my refund was processed that day!!! Companies far bigger than PH can process goods very quickly eg M&S so what are PH doing other than keeping customers’ money for too long!M
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Answer by peterhahn.co.uk
23 Oct 2023
Thank you for your review, As per our terms and conditions our delivery time scale is 8-10 working days from the date of diapatch We can confirm we will escalate your comment to our Head Office and we apologise sincerely for any inconvenience caused to yourself. Kind regards, your PETER HAHN Team.
19 Oct 2023
Verified review
Having been a customer of yours for many, many years I feel that shopping from Peter Hahn is not what it once was for me.
I used to love browsing through the catalogue and ordering via telephone as your representatives where always so very kind and helpful.
Sadly, things have changed.
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Answer by peterhahn.co.uk
23 Oct 2023
Thank you for your review we have been experiencing technical issues we are working around the clock to resolve. Typically orders should only take 8-10 working days to arrive, stock permitting. We will pass your comments to our Head Office, for now, In the meantime if we can be of any further assistance do not hesitste to contact us, please accept our sincerest apologies for the inconvenience caused. Kind regards, your PETER HAHN Team.
18 Oct 2023
Verified review
They need to improve customers recording of purchases online.
More reference to purchases made.
Also the need to swap an item for a different size in the same transaction
i.e. return and exchange at the same time.
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Answer by peterhahn.co.uk
19 Oct 2023
Thank you for your email, Please contact us on 0800 0542120 and one of our friendly agents will be able to assist you in replacing your order alternatively contact us via email at service@peterhahn.co.uk and put TRUSTED SHOP as the subject so we can filter through and locate your email, We look forward to hearing from you Kind Regards, Your PETER HAHN Team.
16 Oct 2023
Verified review
They never acknowledge when they receive returned goods or will deliver. And do not advise when a refund will be made. Very disappointing as this has become worse over the years.
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Answer by peterhahn.co.uk
17 Oct 2023
Thank you for your review. We are very sorry to read you feel this way of our service and this will be passed to our Head Office. At present we are working around the clock to try and improve our valued customers shopping experiences, we are sorry if this is not yet reflected to you. We are doing all we can for our customers at this time. Kind regards, your PETER HAHN Team.