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peterhahn.co.uk
Reviews:

1,318 reviews in the last 12 months12,652 total reviews  

3.68
Good
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Top positive review

30 Aug 2023
 Verified review
Have always loved your jeans so a fan. Have you changed your sizing? I purchased a size 16 S and was surprised to see how long the trousers were. They are even longer that the 16 R I purchased several years ago.

Top negative review

4 Jul 2023
 Verified review
I would usually give five stars but recently I ordered 3 pairs of jeans. The website said that all were in stock. After some time waiting, I made a call and was told they were waiting for one pair. I hadn’t asked for them to be sent together so asked that the two in stock pairs be sent immediately. I waited another couple of weeks, nothing. I called again. They were still waiting for one pair but the two in stock had still not been sent. I cancelled the whole order. Something seems to be happening, we were unable to track the status of orders online. It will be a while before I order anything again
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Reviews for peterhahn.co.uk

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22 Jul 2023
 Verified review

Avoid this company

Peter Hahn promises not to take your money until your order is dispatched - this is untrue. My credit card has been debited but I've been waiting 19 days now for a pair of sandals & 17 days for a blouse. Peter Hahn took the money without delivering. So much for their promise. I'm so fed up that I tried to cancel these 2 orders - the company refused to cancel. I am still waiting for an acknowledgement (let alone a damned refund) for goods returned to Peter Hahn on 28 June. Service using the telephone order line is dreadful, Average wait time for (seemingly the only) operative to pick up is 20 minutes & the last time this happened I was told to call back next day because the computer was down. I will never order from this online retailer again. I've never experienced service as poor as this before.
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Answer by peterhahn.co.uk
24 Jul 2023
Thank you for your review. If we have charged your card this will be because your order is in transit. We do ask to allow 8-10 working days for the order to arrive via Royal Mail. We would never refuse a customer to cancel their order, but sadly in this case as the order had left our German warehouse this could not be cancelled as this was in transit. Please email us at service@peterhahn.co.uk and we will chase this query further for you. We are experiencing high return volumes in our return department at present but our return team is working hard to issue all refunds accordingly. We apologise sincerely for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.
19 Jul 2023
 Verified review
Delivery takes too long and credit is very slow to be repaid.
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Answer by peterhahn.co.uk
20 Jul 2023
Thank you for your review. We have been dealing with an unprecedented amount of return and customer queries at present, we are working around the clock to try and resolve these issues for our valued customers. We apologise sincerely for the inconvenience caused on this occasion. Kind regards, your PETER HAHN Team.
TE
te E.
clitheroe
19 Jul 2023
 Verified review
Items are often under delayed delivery too often. Whilst the quality is undoubtedly good, the overlong wait for an item is not good enough.
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Answer by peterhahn.co.uk
20 Jul 2023
Thank you for your review. We are sorry for any delays you experience but please be assured we will not charge until we dispatch. Kind regards, your PETER HAHN Team.
JE
17 Jul 2023
 Verified review
The delivery time is far too long. 5-6weeks is ridiculous!
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Answer by peterhahn.co.uk
17 Jul 2023
Thank you for your review, We are sorry to hear that delivery has taken longer than usual, We have just implemented an entire new system which has caused delays with dispatching orders and processing return items we are working alongside our head office almost around the clock to complete all and any outstanding orders, Our delivery timescale is usually around 8 - 10 working days from the date of dispatch for in stock items as per our terms and conditions, we apologise for any inconvenience caused Kind Regards, Your PETER HAHN Team.
13 Jul 2023
 Verified review
Items that were in stock when ordering don’t arrive. No notice given that items are no longer available.
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Answer by peterhahn.co.uk
13 Jul 2023
Thank you for your review. Please call us on 0800 054 2120 so we can discuss this further with you. Kind regards, your PETER HAHN Team.
JS
Judith S.
Preston
12 Jul 2023
 Verified review
I am still waiting for my order after 3 weeks
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Answer by peterhahn.co.uk
13 Jul 2023
Thank you for your review. Please call us on 0800 054 2120 so we can discuss this further with you. Kind regards, your PETER HAHN Team.
11 Jul 2023
 Verified review
Deliveries take too long
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Answer by peterhahn.co.uk
11 Jul 2023
Thank you for your review. As per our terms and conditions on our website, our delivery timescale is 8-10 working days as all goods are shipped from Germany. We do apologise for recent delays and any inconvenience caused. Rest assured that we are working hard to iron out the issues with our new system and get back to our normal excellent level of service as quickly as we can. Kind regards, your PETER HAHN Team.
11 Jul 2023
 Verified review
The quality of their goods is excellent but their delivery is slow and their refund speed is terrible
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Answer by peterhahn.co.uk
11 Jul 2023
Thank you for your review. Per our terms and conditions on our website, our delivery timescale is 8-10 working days as all goods are shipped from Germany. Following recent system changes, we ran into a few teething issues during implementation and this sadly had an effect on all areas of our business. Please be assured that our team are working tirelessly to iron out any issues to ensure we can continue to provide the excellent service our valued customers have come to expect from us. We apologise for the inconvenience caused in the meantime. Kind regards, your PETER HAHN Team.
9 Jul 2023
 Verified review
New ordering system is a disaster
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Answer by peterhahn.co.uk
10 Jul 2023
Thank you for your review, We will pass your comments back to our head office regarding this query. We are working hard along side our head office to ensure we are meeting every customers expectations. We apologise for any inconvenience caused to yourself. Kind Regards, Your PETER HAHN Team.
GW
8 Jul 2023
 Verified review
Customer communication is very poor, needs much improvement since there are constant delays with delivery of ordered items. It is difficult to remain understanding when there is no contact from the Peter Hahn team and an apparent reluctance to engage.
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Answer by peterhahn.co.uk
11 Jul 2023
Thank you for your review. Following recent system changes, we ran into a few teething issues during implementation and this sadly had an effect on all areas of our business including our ability to communicate effectively with our customers. Please be assured that our team are working tirelessly to iron out all issues and to ensure we can continue to provide excellent service to our valued customers in the future. Please accept our apologies for any inconvenience caused. Kind regards, your PETER HAHN Team.
LS
Leelee S.
Cheshire
8 Jul 2023
 Verified review
Keep customers up to date with orders, dispatch and more importantly when there are any issues with confirmed orders. Delivery takes too long. Not able to check these out on online accounts. Feel kept in the dark as to what's happening
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Answer by peterhahn.co.uk
10 Jul 2023
Thank you for your review. We are in constant communication with our head office regarding our customers queries to make your shopping experience a more enjoyable one. We are still working on our new system and once all of the teething problems are rectified we are confident that you will be able to view your online account as normal. We apologise for any inconvenience caused. Kind Regards Your PETER HAHN Team.
7 Jul 2023
 Verified review
Still awaiting my delivery of order 6 weeks ago. Promised despatch 25th June but no delivery and no contact from Peter Hahn to apologize. Am going to cancel order and not use Peter Hahn again
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Answer by peterhahn.co.uk
10 Jul 2023
Thank you for your review. Please email us at service@peterhahn.co.uk so we can action your request. We apologise sincerely for any inconvenience caused. Kind regards, Your PETER HAHN Team.
6 Jul 2023
 Verified review
Extremely slow delivery.
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Answer by peterhahn.co.uk
10 Jul 2023
Thank you for your review. Per our terms and conditions on our website, our delivery timescale is 8-10 working days as all goods are shipped from Germany. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
6 Jul 2023
 Verified review
Delivery is poor. Prices are higher
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Answer by peterhahn.co.uk
10 Jul 2023
Thank you for your review. As stated in our T&C's we ask to allow 8-10 working days, stock permitting for your order to arrive. We are sorry our items seem to be higher in price, however here at PETER HAHN we only use the best materials to source our clothing and we also offer a free return label inside every parcel to ensure all customers have a hassle-free return should they need too. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
4 Jul 2023
 Verified review
I never did get my latest order. Kept being ‘told’ my credit card hadn’t been accepted despite phone calls and conversations. Still getting emails now saying the same thing. Shame really. Never did like the long time from order to receiving clothes but felt it worthwhile as the clothes are lovely. Not sure if I will use again unless their system gets sorted out and they can try to complete orders a bit quicker (I do appreciate the clothes come from Germany)
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Answer by peterhahn.co.uk
4 Jul 2023
Thank you for your review. We have checked your account and we can confirm we cannot release your order due to a CC decline. If you would like the order released, please call us on 0800 054 2120 and we will be happy to update the payment information for you. Kind regards, your PETER HAHN Team.
PW
Pam W.
Doncaster
3 Jul 2023
 Verified review
The service has deteriorated considerably over the past few months. Communication is poor with no confirmation of order, problems with processing payments probably due to the excessive delay for deliveries. Orders often incomplete with items from one order being delivered over several weeks despite being in stock when ordered. This never used to be case, service used to be excellent. Come on Peter Hahn get yourself back on track, I won't be ordering anything I need quickly or for a special occasion because I can no longer rely on it appearing on time. The two stars are because of the high quality of the merchandise which is consistent.
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Answer by peterhahn.co.uk
3 Jul 2023
Hello Pam, thank you for your review. Following recent system changes, we ran into a few teething issues during implementation and this sadly had an effect on all areas of our business. Please be assured that our team are working tirelessly to iron out any issues to ensure we can continue to provide excellent service to our valued customers in the future. Please accept our apologies for the inconvenience caused. Kind regards, your PETER HAHN Team.
BG
Babs G.
Schottland
1 Jul 2023
 Verified review

"in stock" is the same as "not in stock" !!!

I ordered a dress which was shown on the website as "in stock" and then on the order confirmation as "in stock". After 3 1/2 weeks I enquired when the dress would arrive, only to be told that there was no stock at all and that I would only get the dress if there was a return. I checked the website the next day and the dress was still shown as being in stock. Not happy.
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Answer by peterhahn.co.uk
5 Jul 2023
Thank you for your review. Our IT team are working hard to ensure all stock levels are accurate for our customers. Please email us the details of your order and we will look into this for you. Kind regards, your PETER HAHN Team.
29 Jun 2023
 Verified review
Honour discount codes. Speed up delivery
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Answer by peterhahn.co.uk
29 Jun 2023
Hello and thank you for your review. Per our terms and conditions on our website, our delivery timescale is 8-10 working days as all goods are shipped from Germany. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
25 Jun 2023
 Verified review
Don't accept orders unless you can deliver within one week
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Answer by peterhahn.co.uk
26 Jun 2023
Hello, thank you for your review. After our recent delays in relation to technical issues, we are pleased to confirm that all deliveries and refunds are now being made in our usual timescale of 8-10 working days. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
RJ
Renate J.
SOUTHEND-ON-SEA
25 Jun 2023
 Verified review
The delivery service is appalling. Only information customers get is, that the order has been sent. After that you have to wait and see, when Royal Mail will eventually deliver. Considering the price you pay, the service leaves a lot to be desired. A good reason for me not to buy from Peter Hahn any more
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Answer by peterhahn.co.uk
26 Jun 2023
Hello, thank you for your review. Please be assured your comments have been passed to our Head Office for further consideration. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.