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peterhahn.co.uk
Reviews:

1,318 reviews in the last 12 months12,652 total reviews  

3.68
Good
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Top positive review

30 Aug 2023
 Verified review
Have always loved your jeans so a fan. Have you changed your sizing? I purchased a size 16 S and was surprised to see how long the trousers were. They are even longer that the 16 R I purchased several years ago.

Top negative review

4 Jul 2023
 Verified review
I would usually give five stars but recently I ordered 3 pairs of jeans. The website said that all were in stock. After some time waiting, I made a call and was told they were waiting for one pair. I hadn’t asked for them to be sent together so asked that the two in stock pairs be sent immediately. I waited another couple of weeks, nothing. I called again. They were still waiting for one pair but the two in stock had still not been sent. I cancelled the whole order. Something seems to be happening, we were unable to track the status of orders online. It will be a while before I order anything again
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Reviews for peterhahn.co.uk

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11 Sept 2023
 Verified review
Poor delivery information, no notification that a supposed stock item is being manufactured, and delivery date unknown. Message given that 2 items shipped, but no indication of when delivery might be received.
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Answer by peterhahn.co.uk
11 Sept 2023
Thank you for your review. If your items have been shipped, delivery will take 8-10 working days via Royal Mail. Please email us at service@peterhahn.co.uk and we will be pleased to provide you the Royal Mail tracking link. We hope to hear from you soon. Kind regards, your PETER HAHN Team.
8 Sept 2023
 Verified review
I recently ordered a dress by telephone which was in stock and telephoned yesterday to find out why I had not received it only to be told it was not in stock. Surely at the very least I could have been advised but it was definitely in stock when I ordered. I also find that the orders are taking far too long to arrive. Very disappointed with Peter Hahn!
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Answer by peterhahn.co.uk
11 Sept 2023
Thank you for your review. We are sorry the item was not available to be dispatched to you. Please could you email us at service@peterhahn.co.uk so we can look into the order for you and see why the dress was ordered for you if this was sold out? It may be that our IT team did not update the stock levels on our database in time to reflect the item had sold out. We hope to hear from you soon. Kind regards, your PETER HAHN Team.
8 Sept 2023
 Verified review
Refunds are very slow coming through. Returned items can take weeks for the refund to be transferred to accounts. It is just not good enough. Order items are also slow in arriving although they are usually well packed.
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Answer by peterhahn.co.uk
11 Sept 2023
Thank you for your review. We can confirm we had a technical glitch within our new database which meant for some time we had to manually issue all refunds for our customers. The glitch has now been fixed and all refunds are being issued as normal. We apologise sincerely for any inconvenience caused to yourself. Kind regards, your PETER HAHN Team.
JW
Jan w.
norfolk
6 Sept 2023
 Verified review
I have been waiting for an order since 11/08/23. Phoned once and told it was in stock and would be dispatched soon...not charged yet. I am thinking of cancelling the order. No doubt the prices have dropped by now but I will be charged at order price.
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Answer by peterhahn.co.uk
7 Sept 2023
Thank you for your review. If we have not yet charged you, this will be because the item has not yet been dispatched. If the item you have ordered gets reduced in the sales, we will of course honour this price. We apologise sincerely for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.
5 Sept 2023
 Verified review
In the past they have been good. This is only recently as have had no communication regarding my last order. I have phoned 3 times about it, and it has been nearly a full month since my order-,only to find yesterday that the order is still there and nothing has been processed. I realise there have been problems, but feel that it would have been helpful to hear from them at some point. They were very helpful when l phoned to enquire. Hoping things are resolved very soon.
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Answer by peterhahn.co.uk
6 Sept 2023
Thank you for your review. We kindly ask you to email us at service@peterhahn.co.uk so we are able to give you a clear breakdown on your order. We apologise sincerely for the delay at this time, but we hope to hear from you soon so we can assist you further. Kind regards, your PETER HAHN Team.
PG
P G.
Essex
2 Sept 2023
 Verified review
no confirmation of returned goods & takes weeks to refund the money for returned goods - no communication - customer has to keep chasing them for the refunds...take ages to answer the phone and when they do - they tell you cant help - ring back in a weeks time. REFUND PROCEEDURE NEEDS IMPROVEING - MORE COMMUNICATION IS NEEDED REGARDING RECEIPT OF THE GOODS AND WHEN THE REFUND HAS BEEN INSTIGATED - HAPPENS EVERY SINGLE TIME - NOT A ONE OFF
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Answer by peterhahn.co.uk
5 Sept 2023
Thank you for your review. We can confirm we are slightly behind in our return department although we are working hard to catch up. Please email us at service@peterhahn.co.uk with the proof of postage Royal Mail will have given you when you made the return and this will enable us to expedite the refund. We apologise for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.
25 Aug 2023
 Verified review
Items take too long to process. Quality isn’t as good as it used to be. Expensive. New system being put in place means it takes ages to get on the website and then told to phone anyway because system can’t deal with the problem.
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Answer by peterhahn.co.uk
29 Aug 2023
Thank you for your review, We are sorry you think our delivery period is too long. As per our terms and conditions, our delivery time scale is 8-10 working days from the date of dispatch. If you are looking to place an order, I would advise calling in advance to check the levels of the stock with one of our friendly agents on 0800 0542120. Alternatively, you can contact us via email at service@peterhahn.co.uk Kind Regards, Your PETER HAHN Team.
22 Aug 2023
 Verified review
I placed an order when the item was 'in stock', after more than a month I haven't received it. When I checked in the website, it is now out of stock. How come?
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Answer by peterhahn.co.uk
23 Aug 2023
Thank you for your review. We are sorry to hear you have not received your order, Please contact us on 0800 0542120 so we can assit you with your query alternatively contact us via email at service@peterhahn.co.uk so we can help you further with your query we look forward to hearing from you Kind Regards, Your PETER HAHN Team.
22 Aug 2023
 Verified review
Delivery time too long. Quality of products good
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Answer by peterhahn.co.uk
23 Aug 2023
Thank you for your review, We are sorry you think our delivery period is too long. As per our terms and conditions, our delivery time is 8-10 working days from the date of dispatch. If you are looking to place an order, I would advise calling in advance to check the levels of the stock with one of our friendly agents on 0800 0542120. Alternatively, you can contact us via email at service@peterhahn.co.uk Kind Regards, Your PETER HAHN Team.
CB
19 Aug 2023
 Verified review
Ordered shoes 22 nd July still not arrived. Not kept informed of reason for delay
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Answer by peterhahn.co.uk
21 Aug 2023
Thank you for your review. Please kindly contact us at service@peterhahn.co.uk so we can resolve this for you. Kind regards, your PETER HAHN Team.
13 Aug 2023
 Verified review

Very Disappointed would have liked to be kept informed of progress

I am still waiting for a top that I ordered over two months ago I was told I should receive it around the 7th of August but still not arrived.
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Answer by peterhahn.co.uk
14 Aug 2023
Thank you for your review, We are sorry to hear you have not received the top you ordered, Please call us on 0800 0542120 so we can assist you in checking the status of your item alternatively contact us via email at service@peterhahn.co.uk we look forward to hearing from you Kind Regards, Your PETER HAHN Team.
13 Aug 2023
 Verified review

Out of stock

When I ordered this it was in stock. When I chased my order I was told it was out of stock but no one bothered to inform me! One piece arrived but I’m still waiting for my second item.
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Answer by peterhahn.co.uk
14 Aug 2023
Thank you for your review. We are sorry to hear you still have not received part of your order, Please contact us on 0800 0542120 so we can investigate the status of the outstanding item, We look forward to hearing from you Kind Regards, Your PETER HAHN Team.
13 Aug 2023
 Verified review
Clothing and shoes fine but lengthy delivery time dreadful and when trying to sort things sorted by telephone one operator rude and put the phone down on me - not very good customer service. Also, complete confusion at your end resulted in an order being repeated and item being sent to me that I had not ordered this month but back in June (which I had to cancel because of waiting over three weeks and needing it for a holiday). Unfortunately, I no longer wish to order from Peter Hahn again.
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Answer by peterhahn.co.uk
14 Aug 2023
Thank you for your review We are sorry to hear you did not receive your order before your hoilday, At PETER HAHN We take customer service very seriously we will investigate this internally an provide more training for our agents. Please contact us on 0800 0542120 so we can assist you with any query you may have alternatively contact us via email at service@peterhahn.co.uk we look forward to hearing from you Kind Regards, YOUR PETER HAHN Team.
CG
Carol G.
Enfield
8 Aug 2023
 Verified review
delivery of goods could be much improved!! Takes much too long! Ordering on line is a shambles!
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Answer by peterhahn.co.uk
9 Aug 2023
Thank you for your review. We do sincerely apologise for the long delay, we will of course pass your comments to our Head Office. If items are in stock, typically these should be delivered within 10 working days via Royal Mail. Kind regards, your PETER HAHN Team.
NM
6 Aug 2023
 Verified review

I've had problems receiving orders etc

I've had problems receiving orders since they say they've had a new computer system installed. It still says on the website "Temporary restrictions due to a system changeover". And you still can't see your orders on the website. When will they get on top of all this, it's been going on for many months now? Pity. I like the clothes, but they do seem to have some real problems
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Answer by peterhahn.co.uk
7 Aug 2023
Thank you for your review we are sorry to hear you have not received your order on time, Please contact us on 0800 0542120 so we can assist you in loacting any of your outstanding orders alternatively contact us via email at service@peterhahn.co.uk we look forward to hearing from you Kind Regards, Your PETER HAHN Team.
1 Aug 2023
 Verified review
Speed up!
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Answer by peterhahn.co.uk
1 Aug 2023
Thank you for your review. We do apologise for the recent delays. Please rest assured that we are all working hard to get back to the normally high levels of service that our customers have come to expect from us. Please don't hesitate to get in contact with us if you have any specific queries. We look forward to hearing from you Kind Regards, Your PETER HAHN Team.
1 Aug 2023
 Verified review

Clothes take months to arrive

It’s easy to order the goods but they take months to be delivered as what I order never seems to be in stock. Summer clothes arrive in winter!
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Answer by peterhahn.co.uk
1 Aug 2023
Thank you for your review. We do apologise that recent technical issues have meant that our stock system has given us some issues meaning that it was registering stock that was not available, meaning that we had to order more to fulfil promised orders. We are truly sorry that this has happened and we're working hard to try and make sure that all customers have their orders fulfilled and as quickly as possible. We are getting on top of these issues and our normal excellent level of service will be resumed shortly. Please don't hesitate to get in contact with us if you have any specific queries. We look forward to hearing from you Kind Regards, Your PETER HAHN Team.
27 Jul 2023
 Verified review
No available stock of items stated as available online. Very poor stock situation on most items as if it were about to stop trading!!!!
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Answer by peterhahn.co.uk
28 Jul 2023
Thank you for your review. We are sorry you have not yet received your order, please email us at service@peterhahn.co.uk so we can chase this further for you. We may have had supply issues with these specific items please be politely advised due to technical issues from the new system we have implemented that there have been many delays with dispatching and receiving return items back please be advised the issue has now been fixed we look forward to hearing from you Kind regards, your PETER HAHN Team.
GB
Geoff B.
Aberdeen
25 Jul 2023
 Verified review
delivery not yet received
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Answer by peterhahn.co.uk
26 Jul 2023
Thank you for your review, We are sorry to hear you have not received your parcel please contact us on 0800 0542120 so we can assist you in locating your order alternatively contact us via email at service@peterhahn.co.uk, We look forward to hearing from you Kind regards, Your PETER HAHN Team.
25 Jul 2023
 Verified review
Ordered 4 items which were on stock on the website. Arrived only on e as the others, I learnt opening the box, were out of stock. I would have expected an email as soon as they knew this as the orders are not reaching you in just a couple of days. It was too late then for me to buy a swimming suit for my holiday
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Answer by peterhahn.co.uk
25 Jul 2023
Thank you for your review. We are so sorry to read part of your order did not arrive. Our IT team are working on our technical issues so automatic emails and letters regarding stock will be sent once more to our customers. We are sorry we did not contact you on this occasion, please be assured we are working hard to offer a better service to our customers once more. If you wish to discuss further please email us at service@peterhahn.co.uk. Kind regards, your PETER HAHN Team.