peterhahn.co.ukReviews:
1,213 reviews in the last 12 months12,652 total reviews
Good
Top positive review
21 Feb 2024
Verified review
I have bought many, many items from Peter Hahn and enjoyed wearing them very much. Much of their stock is above my price range but careful searching through the Sale pages is often rewarding. It's been particularly good of late when an extra 30% was being deducted from the sale price. But now I learn that the firm is no longer to trade in GB and clothingI'm quite devastated by this
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Top negative review
4 Jul 2023
Verified review
I would usually give five stars but recently I ordered 3 pairs of jeans. The website said that all were in stock. After some time waiting, I made a call and was told they were waiting for one pair. I hadn’t asked for them to be sent together so asked that the two in stock pairs be sent immediately. I waited another couple of weeks, nothing. I called again. They were still waiting for one pair but the two in stock had still not been sent. I cancelled the whole order. Something seems to be happening, we were unable to track the status of orders online. It will be a while before I order anything again
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Reviews for peterhahn.co.uk
21 Feb 2024
Verified review
Drastically improve your delivery times, they’re appalling !!
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31 Jan 2024
Verified review
Item ordered on 3.01.24. Arrived 30.01.24 due to incomplete label item could not be delivered. Two phone calls had to be made
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Answer by peterhahn.co.uk
31 Jan 2024
Thank you for your review, we are sorry to hear that there was an issue with your delivery. Please contact us via email on service@peterhahn.co.uk and we will be happy to investigate this for you. Kind Regards, The PETER HAHN Team.
3 Jan 2024
Verified review
I've been waiting too long for orders to arrive.
I would like for returns to be acknowledged at least within a couple of days.
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Answer by peterhahn.co.uk
4 Jan 2024
Thank you for your review, We are very sorry to hear you order took longer than usual to arrive please contact us on 0800 0542120 and one of our agents would be more than happy to assist you and give you any information regarding refunds or any outstanding orders alternatively contact us via email at service@peterhahn.co.uk and use TRUSTED SHOPS as the subject so we can locate your email and investigate your query, We loom forward to hearing from you Kind Regards, Your PETER HAHN Team.
2 Jan 2024
Verified review
Please reimburse my money for a jumper that was not suitable. This is not the first time I have had to ring customer services to ask where the payment is. It has made me feel I do not want to shop with Peter Hahn again. Other companies are far better at refunding customers-you are the worst, by far.
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Answer by peterhahn.co.uk
4 Jan 2024
Thank you for your review, We are very sorry to hear you have not yet received your refund as of yet please contact us on 0800 0542120 and one of our friendly agents would be more than happy to assist you with your query alternatively contact us vioa email at service@peterhahn.co.uk and use TRUSTED SHOPS as the subject so we can filter through and locate your email, We look forward to hearing from you Kind Regards, Your PETER HAHN Team.
26 Dec 2023
Verified review
LAED TIMES ARE WAY TOO LONG
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Answer by peterhahn.co.uk
27 Dec 2023
Thank you for your review. We are very sorry to hear you have had a bad experience with us, Please contact us on 0800 0542120 and one of our friendly agents would be more than happy to assist you. Alternatively you can contact us via email at service@peterhahn.co.uk and use TRUSTED SHOPS as the subject so we can locate your email. We look forward to hearing from you Kind Regards, Your PETER HAHN Team.
24 Dec 2023
Verified review
Ordered article, didn’t arrive. Received letter via Royal Mail saying mt credit card wd be charged. Confused me, emailed them and they said it hadn’t been sent. Still not received but I have been charged.
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Answer by peterhahn.co.uk
27 Dec 2023
Thank you for your review, We are very sorry to hear you have not received your parcel please call us on 0800 0542120 and one of our friendly agents would be more than happy to assist you alternatively contact us via email at service@peterhahn.co.uk and use TRUSTED SHOPS as the subject so we can locate your email, We loom forward to hearing from you Kind Regards, Your PETER HAHN Team.
16 Dec 2023
Verified review
I can't track my deliveries.
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Answer by peterhahn.co.uk
18 Dec 2023
Thank you for your review, Please contact us on 0800 0542120 and one of our friendly agents would be more than happy to assist you in tracking your parcel alternatively contact us via email at service@peterhahn.co.uk and we will be able to provide a tracking number for your order taht has not been received yet, We look forward to hearing from you Kind Regards, Your PETER HAHN Order.
14 Dec 2023
Verified review
Expensive.
Delivery takes far too long,
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Answer by peterhahn.co.uk
14 Dec 2023
Thank you for your review, As per our terms and conditions our delivery time scale is 8-10 working days from the date of dispatch our items are sent out from our warehouse located in germany, Please contact us on 0800 0542120 and one of our friendly agents would be more than happy to assist you in checking the status of your return item, alternatively contact us via email at service@peterhahn.co.uk and out TRUSTED SHOPS as the subject so we can locate your email, We look forward to hearing from you Kind Regards, Your PETER HAHN Team.
1 Dec 2023
Verified review
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26 Nov 2023
Verified review
Takes money and nearly 3 week wait for shoes!
Although the shoes are Gabor and Peter Hahn only distributes them then l am not marking the shoes as they were excellent. I waited just under 3 weeks for the shoes to be delivered not acceptable in this day and age. After contacting PH for estimated time of delivery was informed by e-mail 2 days later that it can take 8-10 days. Adding up all the days etc 3 weeks wait and the taking of £115 after 3 days , no that’s wrong as they state they only take moneys when order is on way.
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Answer by peterhahn.co.uk
27 Nov 2023
Thank you for your review, we are sorry to hear your order took longer than expected. Please contact us on 0800 054 2120 or via email at service@peterhahn.co.uk so we can investigate this further. Kind Regards, Your PETER HAHN Team.
16 Nov 2023
Verified review
Advertising products but don't tell you that it could take upto two months to arrive. Only inform you of waiting time after order placed.
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Answer by peterhahn.co.uk
16 Nov 2023
Thank you for your review, we are sorry to hear your order was not in stock. Please contact us either on 0800 054 2120 or via email on service@peterhahn.co.uk so we can investigate this further. Kind Regards, Your PETER HAHN Team.
23 Oct 2023
Verified review
Their orders are very slow in coming through, and things are often out of stock. Its very frustrating.
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Answer by peterhahn.co.uk
24 Oct 2023
Thank you for your review. We value your feedback and it will be added to our other feedback received and used to review our policies and procedures moving forward. If you have any specific concerns or complaints please contact one of our customer service team at service@peterhahn.co.uk or call one of our friendly advisors on 0800 054 2120.
Kind regards, your PETER HAHN Team
20 Oct 2023
Verified review
Order not fulfilled. Money was taken from my account on sept 4th for my order and after 2phone calls and an email I have been notified today October 20th that my order has been cancelled and the money refunded
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Answer by peterhahn.co.uk
23 Oct 2023
Thank you for your review. We do apologise for the recent delays. Please rest assured that we are all working hard to get back to the normally high levels of service that our customers have come to expect from us. Please don't hesitate to get in contact with us if you have any specific queries. We look forward to hearing from you Kind Regards, Your PETER HAHN Team.
17 Oct 2023
Verified review
Delivery is painfully slow and the new returns system is very badly thought out
Sizing is inconsistent resulting in multiple returns
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Answer by peterhahn.co.uk
17 Oct 2023
Thank you for your review. We have not changed our suppliers/sizing so we are sorry your sizing is inconsistent. As stated in our T&C's all orders should take 8-10 working days to arrive but at present we have been experiencing technical issues we have been working around the clock to try and resolve for our valued customers. Please accept our sincerest apologies for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.
ST
Sylvia T.
Oakham Rutland
16 Oct 2023
Verified review
Your service is poor
3 weeks to receive the order
I’ll think twice before ordering from you again
Other orders are far more efficient
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Answer by peterhahn.co.uk
17 Oct 2023
Thank you for your review. We are sorry the order took a while to arrive, we have been experiencing technical issues we are working around the clock to resolve. Typically orders should only take 8-10 working days to arrive, stock permitting. We will pass your comments to our Head Office, for now please accept our sincerest apologies for the inconvenience caused. Kind regards, your PETER HAHN Team.
14 Oct 2023
Verified review
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Answer by peterhahn.co.uk
16 Oct 2023
Thank you for your review. Please kindly email us at service@peterhahn.co.uk and we will be pleased to discuss this further with you. We apologise sincerely for any inconvenience you may have received at this time. Kind regards, your PETER HAHN Team.
9 Oct 2023
Verified review
More communication . Speed up delivery & refunds. Stop offering confusing bribes.
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Answer by peterhahn.co.uk
9 Oct 2023
Thank you for your review. We value your feedback and it will be added to our other feedback received and used to review our policies and procedures moving forward. If you have any specific concerns or complaints please contact one of our customer service team at service@peterhahn.co.uk or call one of our friendly advisors on 0800 054 2120.
Kind regards, your PETER HAHN Team
23 Sept 2023
Verified review
Frustration!
I tried to order a matching skirt and top. After 6 weeks nothing was delivered. I was told the top was not obtainable but it arrived but not the skirt. I made constant phone calls to find out what was happening but was told different storied each time. I love the clothes but the hassle involved is not worth it. I realise that items come from Germany but 6 weeks and counting is not reasonable. I have a pair of shoes on order and have no idea whether or if when they will arrive.
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Answer by peterhahn.co.uk
25 Sept 2023
Thank you for your review. We are very sorry to read of the confusion caused. Typically items should be delivered in 8-10 working days, stock permitting. We are working around the clock to improve our service for our valued customers, please accept our sincerest apologies for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.
22 Sept 2023
Verified review
Shorten time between placing order and delivery. Half of my order is still outstanding and I am not being kept up-to- date about if and when it will arrive
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Answer by peterhahn.co.uk
22 Sept 2023
We would like to sincerely apologise for the inconvenience caused. We are doing everything we can to serve you again as quickly as possible with our usual reliable and customer-friendly service.
Kind regard, your PETER HAHN Team
18 Sept 2023
Verified review
I have ordered a dress, new system being put in heard nothing more.
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Answer by peterhahn.co.uk
19 Sept 2023
Thank you for your review. We can confirm we have not yet dispatched the dress as sadly payment cannot be secured. Please contact us on 0800 054 2120 so we can rearrange payment. We apologise for the inconvenience, but hope to hear from you soon. Kind regards, your PETER HAHN Team.