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peterhahn.co.uk
Reviews:

1,322 reviews in the last 12 months12,652 total reviews  

3.68
Good
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Top positive review

30 Aug 2023
 Verified review
Have always loved your jeans so a fan. Have you changed your sizing? I purchased a size 16 S and was surprised to see how long the trousers were. They are even longer that the 16 R I purchased several years ago.

Top negative review

4 Jul 2023
 Verified review
I would usually give five stars but recently I ordered 3 pairs of jeans. The website said that all were in stock. After some time waiting, I made a call and was told they were waiting for one pair. I hadn’t asked for them to be sent together so asked that the two in stock pairs be sent immediately. I waited another couple of weeks, nothing. I called again. They were still waiting for one pair but the two in stock had still not been sent. I cancelled the whole order. Something seems to be happening, we were unable to track the status of orders online. It will be a while before I order anything again
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Reviews for peterhahn.co.uk

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27 Jun 2023
 Verified review
No stars but only way to get to here. 2 cardigans ordered 30th May not received yet. 6th June account debted. Now told no record of purchase.
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Answer by peterhahn.co.uk
28 Jun 2023
Hello, thank you for your review. We are sorry to hear of your disappointment. Please email us at service@peterhahn.co.uk and we will be pleased to assist you further. Kind regards, your PETER HAHN Team.
26 Jun 2023
 Verified review
Still waiting for order placed on 29 May 2023, only part received. Given promises when chased which never come to fruition. This has happened many times now, in stock when ordered, confirmation arrives but never see goods, so disappointing.
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Answer by peterhahn.co.uk
26 Jun 2023
Thank you for your review. Please email us at service@peterhahn.co.uk and we will chase this further for you. We apologise sincerely for the delay at this time. Kind regards, your PETER HAHN Team.
25 Jun 2023
 Verified review
Still not received the order. Nothing wrong with Peter Hahn products but the service is absolutely dreadful. The same every time I order. Why on earth does it take so long to dispatch an order? I am waiting for two orders at the present time.
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Answer by peterhahn.co.uk
26 Jun 2023
Thank you for your review. Please email us at service@peterhahn.co.uk and we will chase this further for you. We apologise sincerely for the delay at this time. Kind regards, your PETER HAHN Team.
24 Jun 2023
 Verified review
The delivery of items was very delayed because of systems issues. When invited to cancel I did so but then discovered one item was 'in processing' and couldn't be cancelled. It did eventually arrive. Communication was slow throughout. The item delivered is good quality and I would have liked to use them again but I will not be doing so as I cannot rely on when I might receive my items.
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Answer by peterhahn.co.uk
26 Jun 2023
Hello, thank you for your review. After our recent delays in relation to technical issues, we are pleased to confirm that all deliveries and refunds are now being made in our usual timescale. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
23 Jun 2023
 Verified review
Improve your order system. Spend less on advertising and more on actually sending out orders.
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Answer by peterhahn.co.uk
26 Jun 2023
Hello, thank you for your review. After our recent delays in relation to technical issues, we are pleased to confirm that all deliveries and refunds are now being made in our usual timescale. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
SW
Sue W.
Petersfield
23 Jun 2023
 Verified review
You should not try to sell items when you know you cannot supply. If changing your systems, make sure it works before trying to use it. You have displayed appalling management.
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Answer by peterhahn.co.uk
26 Jun 2023
Hello, thank you for your review. We are sorry to hear of your disappointment regarding our service. After our recent delays in relation to technical issues, we are pleased to confirm that all deliveries and refunds are now being made in our usual timescale. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
23 Jun 2023
 Verified review
The order was delayed, and then they claimed they couln't get access to deliver it on Sat 17 June. I paid £2.99 for them to re-deliver on Monday 19 June, but I see no evidence that they attempted redelivery on that date, and still do not have my order
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Answer by peterhahn.co.uk
23 Jun 2023
Hello Gill, thank you for your review. It sounds like the notification received regarding access was not associated with a parcel from us. We only use Royal Mail for our deliveries and they will never ask for money for a redelivery. We would recommend getting in touch with your bank to settle the issue further. Please email us at service@peterhahn.co.uk with your details and we will chase this further for you. We apologise sincerely for the delay at this time. Kind regards, your PETER HAHN Team.
HF
H M F.
Cardiff
22 Jun 2023
 Verified review

Very poor communication

I placed an order 4 weeks ago & apart from an email to say delivery may be longer than usual, have heard nothing - no delivery date, no apology, nothing. I contacted them & had an automated reply… It does make one wonder if they’re actually still in business!
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Answer by peterhahn.co.uk
23 Jun 2023
Thank you for your review. Please email us at service@peterhahn.co.uk and we will chase this further for you. We apologise sincerely for the delay at this time. Kind regards, your PETER HAHN Team.
MS
22 Jun 2023
 Verified review
I have not received my order
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Answer by peterhahn.co.uk
22 Jun 2023
Thank you for your review. Please email us at service@peterhahn.co.uk and we will chase this further for you. We apologise sincerely for the delay at this time. Kind regards, your PETER HAHN Team.
22 Jun 2023
 Verified review
Order has still not been delivered, nearly a month later…
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Answer by peterhahn.co.uk
22 Jun 2023
Thank you for your review. Please email us at service@peterhahn.co.uk and we will chase this further for you. We apologise sincerely for the delay at this time. Kind regards, your PETER HAHN Team.
22 Jun 2023
 Verified review
Over a month since ordered , still no delivery date - Very Poor communication
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Answer by peterhahn.co.uk
22 Jun 2023
Thank you for your review. We will pass your comments to our Head Office regarding the delivery, we apologise sincerely for the inconvenience caused. Kind regards, your PETER HAHN Team.
22 Jun 2023
 Verified review
Not received my items after 6 weeks of ordering.
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Answer by peterhahn.co.uk
22 Jun 2023
Thank you for your review. Please email us at service@peterhahn.co.uk and we will chase this further for you. We apologise sincerely for the delay at this time. Kind regards, your PETER HAHN Team.
21 Jun 2023
 Verified review

Delivery

I ordered a pair of trousers on 24thMay £69.95 has been taken from my bank account some 2 weeks ago and I am still waiting for the trousers! This is just not exceptable
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Answer by peterhahn.co.uk
22 Jun 2023
Thank you for your review. Please email us at service@peterhahn.co.uk and we will chase this further for you. We apologise sincerely for the delay at this time. Kind regards, your PETER HAHN Team.
21 Jun 2023
 Verified review
I placed an order on 24th may and had not heard anything from them until I rang this morning chasing a delivery date and was now told that expected delivery would be 10th July. The item I had ordered was for a wedding on 1st july so thought I had ordered well in time. Needless to say I have cancelled the order.
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Answer by peterhahn.co.uk
21 Jun 2023
We are really sorry that we could not fulfil your order in a timely manner. It would be nice if you could give us another chance to prove our ability to deliver at a later date. Kind regards, your PETER HAHN Team.
21 Jun 2023
 Verified review

till waiting for delivery of trousers

Still waiting for delivery of trousers after 5 weeks on ordering.Contactef their Customer service numerous times kept saying delivery in a few days.
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Answer by peterhahn.co.uk
21 Jun 2023
Thank you for your review. Please email us at service@peterhahn.co.uk and we will chase this further for you. We apologise sincerely for the delay at this time. Kind regards, your PETER HAHN Team.
20 Jun 2023
 Verified review
The system upgrade has been a disaster. Orders cannot be viewed or cancelled online. I have received two parcels with an incomplete address which delayed delivery.
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Answer by peterhahn.co.uk
21 Jun 2023
Thank you for your review. We are ever so sorry your address was incorrect, we can confirm this has been corrected within our database. We regret this has affected our valued customers so much and we sincerely apologise for the inconvenience caused on this occasion. Kind regards, your PETER HAHN Team.
20 Jun 2023
 Verified review
My order has not yet arrived
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Answer by peterhahn.co.uk
21 Jun 2023
Thank you for your review. Please email us at service@peterhahn.co.uk and we will chase this further for you. We apologise sincerely for the delay at this time. Kind regards, your PETER HAHN Team.
20 Jun 2023
 Verified review
I am still waiting for goods that I ordered on the 23rd of May!!!! I have rung several times to find the status of my order and was told that they are on the way!!! I shall give them to the end of this week and ring again. I shall not be ordering anything from Peter Hahn again. very disapointed.
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Answer by peterhahn.co.uk
21 Jun 2023
Thank you for your review. We are sorry for the conflicting information, please do email us so we can chase this further for you. Kind regards, your PETER HAHN Team.
20 Jun 2023
 Verified review
Waited over 6 weeks still no delivery and no contact with the company unless I ring ......absolutely appalling. Will never use or recommend to shop at Peter Hann May I add they took my money 6 weeks ago absolute disgraceful
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Answer by peterhahn.co.uk
21 Jun 2023
Thank you for your review. Please email us at service@peterhahn.co.uk and we will chase this further for you. We apologise sincerely for the delay at this time. Kind regards, your PETER HAHN Team.
20 Jun 2023
 Verified review

Unreliable company

Four weeks since I placed order and has not even been processed yet.
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Answer by peterhahn.co.uk
20 Jun 2023
Hello, thank you for your review. After our recent delays in relation to technical issues, we are pleased to confirm that all deliveries and refunds are now being made in our usual timescale. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.