peterhahn.co.ukReviews

: 10,088Good

4.36

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certified since: 29/08/2013
updated on: 01/07/2022
peterhahn.co.uk is checked and certified according to the Trusted Shops quality criteria
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certified since: 29/08/2013
updated on: 01/07/2022
peterhahn.co.uk is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At peterhahn.co.uk, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more

Reviews for peterhahn.co.uk

1,634 verified reviews in the last 12 months

10,088 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


9 months ago
I have recently bought lots from Peter Hahn over the last few months - having ‘grown out of’ many items during lockdowns and also becoming fed up with shoddy quality from other suppliers. The clothes of the latter look fabulous in photographs on gorgeous models online but in reality the fabrics mostly turn out to be shoddy and unflattering. My Hahn purchases are the reverse - they look good, feel good, and are wearing well. Also having had too much experience of returning unwanted items to other suppliers, orders that were delivered crammed into horrible chunks of plastic, the Hahn packaging is brilliantly simple and elegant and could not be more customer friendly - thanks! Jacky Harrogate
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the most relevant critical review


5 months ago 
Wrong colour cardigan delivered. I sent it back the following day, enclosing an order for the red cardigan originally ordered and a cheque. I have received no confirmation that the parcel has been received or confirmation that a further order has been received and is being processed and an estimate of when I might receive the new order. This is routine for Peter Hahn. Other mail order firms provide a delivery date a few days beforehand. This enables the recipient to be at home . Parcels from Peter Hahn just arrive unannounced. This is a shame, as their clothes are lovely. I provide an email address, so communication would not be difficult.
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Reviews for peterhahn.co.uk

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(91)
 Verified review
1 year ago 
My order have not arrived yet
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Answer by peterhahn.co.uk
1 year ago
Thank you for your review. We are currently experiencing delays outside of our control, and this has sadly increased our delivery time scale to 15-21 working days at present, stock permitting. We sincerely apologize for any inconveniences caused. Kind regards, your PETER HAHN team.
 Verified review
1 year ago 
the order that came was not the item i ordered wrong coat and wrong size,the invoice however was the correct invoice, customer service was no help at all, waited two days for them to tell me to send it back which was obvious to me. They could not help me obtaining the coat that i ordered, so what is the point of having a customer service dept. if they cannot be bothered to help. Not a happy bunny
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Answer by peterhahn.co.uk
1 year ago
Thank you for your review. We are sorry to read of the packing error within our warehouse. Please return the item to us, and we will issue you a full refund. As we do not offer exchanges, sadly we cannot exchange the garment for the correct one, we must issue you a full refund. We sincerely apologise for the inconvenience caused. Kind regards, your PETER HAHN team.
 Verified review
1 year ago 
Goods not yet arrived
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Answer by peterhahn.co.uk
1 year ago
Thank you for your review. We are currently experiencing delays outside of our control, and this has sadly increased our delivery time scale to 15-21 working days at present, stock permitting. We sincerely apologize for any inconveniences caused. Kind regards, your PETER HAHN team.
 Verified review
1 year ago 
Having ordered the item of clothing on the 5th May I was told yesterday the item was no longer available. Had I not phoned to enquire I would still be expecting delivery - no email, no commmunication from Peter Hahn - over a month since I placed the order. Dreadful service.
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Answer by peterhahn.co.uk
1 year ago
Thank you for your review. We are currently experiencing delays outside of our control, and this has sadly increased our delivery time scale to 15-21 working days at present, stock permitting. Unfortunately, sometimes expected deliveries can be cancelled without notice. We sincerely apologize for any inconveniences caused. Kind regards, your PETER HAHN team
 Verified review
1 year ago
STILL WAITING FOR ORDER ORDERED 17-06-21
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Answer by peterhahn.co.uk
1 year ago
Thank you for your review. We are currently experiencing delays outside of our control, and this has sadly increased our delivery time scale to 15-21 working days at present, stock permitting. We sincerely apologize for any inconveniences caused. Kind regards, your PETER HAHN team
 Verified review
1 year ago
Nothing received after 3 weeks. Phoned a week ago and was told goods had been despatched. Rang again yesterday and told despatch was previous day. Someone's lying to me? Was given parcel tracking reference - not found! Will never buy from these buffoons again. COVID IS NOT AN EXCUSE
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Answer by peterhahn.co.uk
1 year ago
Thank you for your review. We are currently experiencing delays outside of our control, and this has sadly increased our delivery time scale to 15-21 working days at present, stock permitting. We sincerely apologize for any inconveniences caused. Kind regards, your PETER HAHN team
 Verified review
1 year ago
Still waiting for items to arrive! Very poor delivery time, almost three weeks since I placed the order and not at all impressed.
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Answer by peterhahn.co.uk
1 year ago
Thank you for your review. We are currently experiencing delays outside of our control, and this has sadly increased our delivery time scale to 15-21 working days at present, stock permitting. We sincerely apologize for any inconveniences caused. Kind regards, your PETER HAHN team
 Verified review
1 year ago
Ordered over 2 weeks ago and goods not yet received. Have not received communication from Peter Hahn to inform me of a reason for the delay in sending the item. My account was debited with the cost of the item on the 18th June 2021!!
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Answer by peterhahn.co.uk
1 year ago
Thank you for your review. We are currently experiencing delays outside of our control, and this has sadly increased our delivery time scale to 15-21 working days at present, stock permitting. We sincerely apologize for any inconveniences caused. Kind regards, your PETER HAHN team
 Verified review
1 year ago
I ordered a pair of trousers at least three weeks ago which still have not arrived. Appalling service when I phoned up the assistant was quite rude and unhelpful
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Answer by peterhahn.co.uk
1 year ago
Thank you for your review. We are currently experiencing delays outside of our control, and this has sadly increased our delivery time scale to 15-21 working days at present, stock permitting. We sincerely apologize for any inconveniences caused. Kind regards, your PETER HAHN team
 Verified review
1 year ago
did not quote order no. on confirmation therefore could not complete your earlier review. Hahn quoted delivery date of 10/06 = 15 days from order place - actual delivery 26/06 = 32 days from order placed. finally contacted hahn by telephon and emails admitted product recordedin German factory 5/06 =10days after order date. Very un sympathetic from Customer services as to despatch,courier details .
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Answer by peterhahn.co.uk
1 year ago
Thank you for your review. We are currently experiencing delays outside of our control, and this has sadly increased our delivery time scale to 15-21 working days at present, stock permitting. We sincerely apologize for any inconveniences caused. Kind regards, your PETER HAHN team
 Verified review
1 year ago 
I have not received my order yet . Cannot give review. Order in plenty of time do not expect delivery in three days like other clothing company do . Very disappointed
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Answer by peterhahn.co.uk
1 year ago
Thank you for your review. We are currently experiencing delays outside of our control, and this has sadly increased our delivery time scale to 15-21 working days at present, stock permitting. We sincerely apologize for any inconveniences caused. Kind regards, your PETER HAHN team