peterhahn.co.ukReviews

: 10,088Good

4.36

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with Buyer Protection

certified since: 29/08/2013
updated on: 01/07/2022
peterhahn.co.uk is checked and certified according to the Trusted Shops quality criteria
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  • Protection of personal data
  • Clear ordering process

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At peterhahn.co.uk, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more


certified since: 29/08/2013
updated on: 01/07/2022
peterhahn.co.uk is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At peterhahn.co.uk, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more

Reviews for peterhahn.co.uk

1,634 verified reviews in the last 12 months

10,088 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


9 months ago
I have recently bought lots from Peter Hahn over the last few months - having ‘grown out of’ many items during lockdowns and also becoming fed up with shoddy quality from other suppliers. The clothes of the latter look fabulous in photographs on gorgeous models online but in reality the fabrics mostly turn out to be shoddy and unflattering. My Hahn purchases are the reverse - they look good, feel good, and are wearing well. Also having had too much experience of returning unwanted items to other suppliers, orders that were delivered crammed into horrible chunks of plastic, the Hahn packaging is brilliantly simple and elegant and could not be more customer friendly - thanks! Jacky Harrogate
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the most relevant critical review


5 months ago 
Wrong colour cardigan delivered. I sent it back the following day, enclosing an order for the red cardigan originally ordered and a cheque. I have received no confirmation that the parcel has been received or confirmation that a further order has been received and is being processed and an estimate of when I might receive the new order. This is routine for Peter Hahn. Other mail order firms provide a delivery date a few days beforehand. This enables the recipient to be at home . Parcels from Peter Hahn just arrive unannounced. This is a shame, as their clothes are lovely. I provide an email address, so communication would not be difficult.
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Reviews for peterhahn.co.uk

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(91)
 Verified review
9 months ago
Long wait for products. When they arrived sizing was wrong even though I checked with the size chart precisely. Item was inaccurately described so not as expected
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Answer by peterhahn.co.uk
9 months ago
Thank you for your review. As stated in our T&C's all orders will take 8-10 working days to arrive, stock permitting. Please do return the item for a full refund using the free return label inside your parcel. We sincerely apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
 Verified review
9 months ago 
My order has not yet arrived and several attempts to reply to trusted shops by email have failed because the link would not work or have been returned as undeliverable. Disappointing, poor service and pointless communications. These ratings are for trusted shops. Peter Hahn is as yet unknown
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 Verified review
9 months ago
I have not yet received this order so I would give Peter Hahn 0 stars. The delivery time on all Peter Hahn items is always much longer than other on line suppliers but this is the worst ever.
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Answer by peterhahn.co.uk
9 months ago
Thank you for your review. Stock permitting all deliveries will take 8-10 working days as stated in our T&C's. Please email us at service@peterhahn.co.uk so we can provide you with further delivery information. Kind regards, your PETER HAHN Team.
 Verified review
9 months ago 
I was never notified that my order was cancelled. I had to ring up to find out. Disappointing.
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Answer by peterhahn.co.uk
9 months ago
Thank you for your review. Due to an internal system error, some orders were cancelled. Sadly we were not notified of this error, nor where we aware this had happened. We sincerely apologise for the inconvenience caused to you. Kind regards, your PETER HAHN Team.
 Verified review
10 months ago 
Poor communications poor quality very expensive long delay of goods and not informed of delivery would not order again very poor service refunds are held and submitted when recieved back
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Answer by peterhahn.co.uk
10 months ago
Thank you for your review. Stock permitting all order will take 8-10 working days to arrive. If you place an order online, you will receive a confirmation email, and we can provide you with a tracking number should this be requested. Refunds will take 7-14 working days, as stated in our T&C's. We apologise for any inconvenience caused to you. Kind regards, your PETER HAHN Team.
 Verified review
10 months ago 
No communications no information poor quality very expensive would not order again no help as to delivery
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Answer by peterhahn.co.uk
10 months ago
Thank you for your review. Stock permitting all order will take 8-10 working days to arrive. If you place an order online, you will receive a confirmation email, and we can provide you with a tracking number should this be requested. We apologise for any inconvenience caused to you. Kind regards, your PETER HAHN Team.
 Verified review
10 months ago
I was supposed to get free postage with my voucher code but this did not happen
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Answer by peterhahn.co.uk
10 months ago
Thank you for your review. We are sorry the offer was not redeemed, if you could please email us at service@peterhahn.co.uk when you confirm the order, and confirm you will be keeping this we will of course refund you the postage. Kind regards, your PETER HAHN Team.
 Verified review
10 months ago 
Still waiting for exchange parcel
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Answer by peterhahn.co.uk
10 months ago
Thank you for your review. Please be advised all returns are now fully refunded and we kindly ask our customers to place a new order. If you filled out the exchange form, we will action your request as quickly as possible for you. We apologise for any inconvenience caused. Kind regards, your PETER HAHN Team.
 Verified review
10 months ago 
Good service much longer wait for delivery
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Answer by peterhahn.co.uk
10 months ago
Thank you for your review. Stock permitting, all orders take 8-10 working days to arrive. We apologise for any inconvenience caused. Kind regards, your PETER HAHN Team.
 Verified review
10 months ago
The on-line ordering facility gave me no opportunity to apply the £5 off and free P & P. Likewise it gave no opportunity to apply the discount for signing up to mailings. This is disappointing given the details I have received as part of your marketing campaign.
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Answer by peterhahn.co.uk
10 months ago
Thank you for your review. Before you check out, there is an option to input a voucher offer in your shopping basket. You can sign up to our newsletter by clicking the newsletter option at the top of our website. We apologise for any inconvenience caused. Kind regards, your PETER HAHN Team.
 Verified review
10 months ago 
Very poor communications. Poor quality and very expensive. No help on the telephone lack of reply to emails
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 Verified review
1 year ago 
I waited nearly 3 weeks for the goods, now 2 weeks for my refund.
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Answer by peterhahn.co.uk
1 year ago
Thank you for your review. Stock permitting, our deliveries are now taking 8-10 working days to be delivered. As stated in our T&C's we ask to allow up to 14 days from the date you post the item back for a full refund to be issued. We apologise for the inconvenience caused. Kind regards, your PETER HAHN team.
 Verified review
1 year ago
Good all round
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 Verified review
1 year ago 
This order was cancelled on the same day when I ordered it due to a misunderstanding. Sorry. but can't rate a cancelled order. I would have preferred not to rate it at all but you requested to mark it at least with one star.
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Answer by peterhahn.co.uk
1 year ago
Thank you for your review. We are sorry for any misunderstandings, but we hope to be able to assist you in the near future. Kind regards, your PETER HAHN Team.
 Verified review
1 year ago 
I am still waiting for goods purchased on the 22nd of June, therefore, I am not in a position to rate the goods. Delivery and service is abominable.
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Answer by peterhahn.co.uk
1 year ago
Thank you for your review. We are sorry to read you are still awaiting your item. Please email us at service@peterhahn.co.uk and we will chase this further for you. We apologise for the inconvenience caused. Kind regards, your PETER HAHN team.
 Verified review
1 year ago
I don't think I ever actually got all my order. I thought I was buying from a UK shop. It's not. A couple of items arrived after a long wait. Since then I've been away and I have no idea if the rest of my order ever arrived
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 Verified review
1 year ago 
Not received the goods yet!
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Answer by peterhahn.co.uk
1 year ago
Thank you for your review. Due to delays outside of our control all orders at present are taking 12-14 working days to be delivered. We apologise for the inconvenience. Kind regards, your PETER HAHN team.
 Verified review
1 year ago
Not received my order yet ordered on 2nd july
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Answer by peterhahn.co.uk
1 year ago
Thank you for your review. Stock permitting all orders are taking 12-14 working days to arrive. Please email us at service@peterhahn.co.uk so we can chase this up further for you. Kind regards, your PETER HAHN team.
 Verified review
1 year ago 
Usual efficient service and quality merchandise. A pleasure to shop with
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 Verified review
1 year ago
Still waiting for a delivery ordered 3 weeks ago
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Answer by peterhahn.co.uk
1 year ago
Thank you for your review. Please kindly email us at service@peterhahn.co.uk so we can chase this further for you. Kind regards, your PETER HAHN team.