peterhahn.co.ukReviews:
1,220 reviews in the last 12 months12,652 total reviews
Good
Top positive review
21 Feb 2024
Verified review
I have bought many, many items from Peter Hahn and enjoyed wearing them very much. Much of their stock is above my price range but careful searching through the Sale pages is often rewarding. It's been particularly good of late when an extra 30% was being deducted from the sale price. But now I learn that the firm is no longer to trade in GB and clothingI'm quite devastated by this
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Top negative review
4 Jul 2023
Verified review
I would usually give five stars but recently I ordered 3 pairs of jeans. The website said that all were in stock. After some time waiting, I made a call and was told they were waiting for one pair. I hadn’t asked for them to be sent together so asked that the two in stock pairs be sent immediately. I waited another couple of weeks, nothing. I called again. They were still waiting for one pair but the two in stock had still not been sent. I cancelled the whole order. Something seems to be happening, we were unable to track the status of orders online. It will be a while before I order anything again
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Reviews for peterhahn.co.uk
26 Sept 2023
Verified review
You need to sort out your website. I have placed orders using Klarna. The orders were accepted only to be told later payment has failed. It took a lot of my time to finally get an explanation from customer service.
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Answer by peterhahn.co.uk
27 Sept 2023
Thank you for your review. Please be politely advised here at PETER HAHN we only accept Visa/Mastercard/Cheques as payments. Unfortunately Klarna is not available as a payment option at this time. We apologise sincerely for the inconvenience caused. Kind regards, your PETER HAHN Team
AE
Anne E.
Poole
25 Sept 2023
Verified review
Still waiting for 3refunds in July.
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Answer by peterhahn.co.uk
26 Sept 2023
Thank you for your review. Please contact us at service@peterhahn.co.uk and include Trusted Shops in your title and we will look into this further for you and ensure the refunds are actioned. We apologise sincerely for the delay at this time. Kind regards, your PETER HAHN Team.
24 Sept 2023
Verified review
Not to mislead customers by saying items are in stock when they are not. Then sending the item weeks later when they are no longer required necessitating its return.
Until l receive my refund l have to suffer the daily onslaught of advertising before l can unsubscribe.
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Answer by peterhahn.co.uk
25 Sept 2023
Thank you for your review. We are sorry you were advised the item was available for immediate dispatch. Please be politely advised you do not need to receive our newsletters, simply email us and we will unsubscribe you. We apologise for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.
22 Sept 2023
Verified review
Poor delivery times and poor customer services
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Answer by peterhahn.co.uk
22 Sept 2023
Thank you for your review. We are sorry to read you feel this way, please contact us on 0800 054 2120 should you wish to discuss further. We apologise sincerely for any inconvenience caused at this time. Kind regards, your PETER HAHN Team.
22 Sept 2023
Verified review
Payment
Two of us paid for separate orders on-line Two weeks later PH claimed that the each of the separate credit card payments were declined. These cards were still active
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Answer by peterhahn.co.uk
22 Sept 2023
Thank you for your review. We are sorry your order declined but this was via your bank, not ours. Please contact your card provider to enquire. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
22 Sept 2023
Verified review
Overall bad service
Delivery times bad, wait times to talk on the phone unacceptable as are response times to non delivery despite taking money.
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Answer by peterhahn.co.uk
22 Sept 2023
Thank you for your review. We are sorry to read you feel this way but we are working continually to improve the service provided for our valued customers. If you wish to contact us, please email us at service@peterhahn.co.uk and we will be pleased to give you a call to discuss. Please accept our apologies for the inconvenience. Kind regards, your PETER HAHN Team.
20 Sept 2023
Verified review
Because the goods have not arrived yet
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Answer by peterhahn.co.uk
20 Sept 2023
Thank you for your review. Please be advised Trusted Shops will ask you to review the item when delivery is due. We would kindly ask you not to make a review until the item arrives. Please contact us at service@peterhahn.co.uk and we will chase the order further for you. We hope to hear from you soon and we apologise for any inconvenience caused. Kind regards, your PETER HAHN Team.
19 Sept 2023
Verified review
Very poor delivery times and poor customer service
When ordering they state the item is in stock but after payment they don’t deliver for months. When approaching customer services they don’t reply or take a long time to reply. I will never order from them again
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Answer by peterhahn.co.uk
20 Sept 2023
Thank you for your review. Goods should be delivered within 8-10 working days, if you have not received the order please contact us at service@peterhahn.co.uk so we can investigate the relevant tracking to see what the status of the parcel is. At present we are continually working alongside our Head Office to try and improve customers experiences and we will of course feedback your comments. We apologise sincerely for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.
LD
Lynne.downer@icloud.com D.
Ferndown
17 Sept 2023
Verified review
It’s taken over four months to actually purchase a jumper. Been told umpteen times it coming, it’s there.it’s on its way and it was never properly ordered.
Also it takes far too long to receive anything, and refunds are also unfortunately slow.
There are three planes a day from Germany so goods should be here in days
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Answer by peterhahn.co.uk
18 Sept 2023
Thank you for your review. We are sorry the item was not available to be dispatched to you.Please contact us on 0800 0542120 so we can investigate this query for you alternatively email us at service@peterhahn.co.uk so we can look into the order for you and see why the item ordered has not been sent out It may be that our IT team did not update the stock levels on our database in time to reflect the item had sold out. We hope to hear from you soon. Kind regards, your PETER HAHN Team
KD
KAYE D.
SHROPSHIRE
17 Sept 2023
Verified review
BAB CUSTOMER SERVICE.
1 have ordered again from them, to give them another chance, have not recived my order again can not get into my account on line to see were it is they are still saying doing a upgrade on there systems, but there never get in touch with me to keep me updated. The upgrade started in MARCH! also my order was ordered on the 8th of September.
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Answer by peterhahn.co.uk
18 Sept 2023
Thank you for your review, We are sorry to hear you have not received your order yet As per our terms and conditions our delivery timescale is 8-10 working days from the date of dispatch Please contact us on 0800 0542120 so we can assist you in locating the status of your order we look forward to hearing from you Kind Regards, Your PETER HAHN Team.
JW
Jill W.
Murton
16 Sept 2023
Verified review
Would never use again.
Poor communication, conflicting messages, delays, long waits for phone calls to be answered, poor service overall … would never use again.
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Answer by peterhahn.co.uk
18 Sept 2023
Thank you for your review. We are sorry to hear you were unablemto conatct us Please email us at service@peterhahn.co.uk and include in the subject 'Trusted Shops' to enable us to assist you quicker with your query. We hope to hear from you soon. Kind regards, your PETER HAHN Team.
15 Sept 2023
Verified review
having to wait for an order for over two months is not good at all, and still I don't know when I will recieve my goods
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Answer by peterhahn.co.uk
18 Sept 2023
Thank you for your review. We are sorry the item was not available to be dispatched to you. Please could you email us at service@peterhahn.co.uk so we can look into the order for you and see why the item ordered has not been sent out It may be that our IT team did not update the stock levels on our database in time to reflect the item had sold out. We hope to hear from you soon. Kind regards, your PETER HAHN Team.
12 Sept 2023
Verified review
Why do you bother to send me your brochures with a 15% discount voucher which I used against my recent order, which incidentally showed
as IN STOCK and then cancel the order? I have ordered these pyjamas
a few times before and did have to wait for them longer than average, but
did receive them. I have now ordered pyjamas from Harrods, Hanro and
have receive them.
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Answer by peterhahn.co.uk
14 Sept 2023
Thank you for your review. We are sorry for the delay on this item, this will be a delay via our supplier. Please be assured no charge will be made until the order is dispatched. In relation to your voucher you will be able to use your voucher on a future order, To apply your voucher please contact us on 0800 0542120 and one of our friendly agents would be happy to assist you we look forward to hearing from you We apologise sincerely for the delay at this time. Kind regards, your PETER HAHN Team.
CC
carol c.
wrexham
6 Sept 2023
Verified review
your customer service is very poor you owe me70ponuds for an order deb my account 2/8/23 and not delivered I have contacted your customer service three times and your CEO in Germany, but you have not contacted me I have asked my credit card company to investigate your ethics are very poor
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Answer by peterhahn.co.uk
7 Sept 2023
Thank you for your review. We can confirm we are dealing with a large backlog of customer queries at present. All queries are being escalated to our Head Office and we are working as hard and as fast as possible to resolve these for our valued customers. Please be assured you will receive a personal reply as soon as we have information to provide you with. We cannot apologise enough for the inconvenience. Kind regards, your PETER HAHN Team.
3 Sept 2023
Verified review
Ordered 02/08/2023
Ordered on 2/08 not received yet rubbish will not shop there again
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Answer by peterhahn.co.uk
5 Sept 2023
Thank you for your review. Please email us at service@peterhahn.co.uk and include in the subject 'Trusted Shops' to enable us to assist you quicker. We hope to hear from you soon. Kind regards, your PETER HAHN Team.
DP
Doreen P.
Reading
3 Sept 2023
Verified review
Appalling service!
I have been waiting many months for a order, I keep ringing, every time I am told it’s in stock and on its way, nobody follows it up, since there system change it’s been appalling, I have shopped with Peter Hahn for many years, but not any more I will be taking my custom elsewhere. Doreen Pragnell
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Answer by peterhahn.co.uk
5 Sept 2023
Thank you for your review. Please email us at service@peterhahn.co.uk and include in the subject 'Trusted Shops' to enable us to assist you quicker with your query. We hope to hear from you soon. Kind regards, your PETER HAHN Team.
AE
Anne E.
Coventry
3 Sept 2023
Verified review
Get system up and running . I can no longer see what I have ordered and when to expect it to arrive.
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Answer by peterhahn.co.uk
5 Sept 2023
Thank you for your review. We apologise for your account online being temporarily unavailable, we are working hard to fix this issue. Please contact us at service@peterhahn.co.uk with your query and we will be pleased to assist you further. Kind regards, your PETER HAHN Team.
AF
Alison F.
Windsor
2 Sept 2023
Verified review
Poor service and overpriced
Speedier delivery, goods are overpriced for their quality, wrong size sent, free delivery and returns would also help.
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Answer by peterhahn.co.uk
5 Sept 2023
Thank you for your review. We will escalate your comment to our Head Office however please be advised here at PETER HAHN, we charge £4.95 as we ship from Germany however every parcel should have a free return label inside. If this is not received, you can contact us and we can send you a new one. We also offer a Lifetime Guarantee here at PETER HAHN which means we do not specify a time limit on our returns. We apologise sincerely for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.
JE
Jacqui E.
Powys
1 Sept 2023
Verified review
I’m still waiting for a refund from May, despite promises it still hasn’t been received. Two orders still haven’t arrived yet money was taken from my account 4/8/23 for one order yet they tell me it was only dispatched on29/8/23. They also took money out of my account and the item still isn’t in stock. Surely it’s illegal to keep taking the money and not sending the goods
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Answer by peterhahn.co.uk
5 Sept 2023
Thank you for your review. We can confirm your account has been escalated to our Head Office and as soon as we have an update we will be in touch. Delivery will take 8-10 working days from dispatch, but please be assured we will be in touch as soon as we have a further response. We apologise sincerely for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.
CC
carol c.
wrexham
31 Aug 2023
Verified review
I have been a Peter Hahn customer a very long time but just lately they have been poor at delivery and respecting their customers so much that I have written to the CEO in Germany if you contrast their service with Marina Rinaldi Peter Hahn is very poor
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Answer by peterhahn.co.uk
5 Sept 2023
Thank you for your review. We can confirm we will escalate your comment to our Head Office and we apologise sincerely for any inconvenience caused to yourself. Kind regards, your PETER HAHN Team.