peterhahn.co.uk

Reviews:

I have been waiting nearly 4weeks for an item to be delivered and have now been told that it's out of stock and won't be delivered until we'll after Christmas. If it's not in stock I should have been told at the point of ordering.

I haven't received my order from 22/11 and there is no communication.

took 3 weeks to arrive...... customer service were far from helpful

First order o/s and had 2 emails notifying me of a delay. Order never fulfilled despite item appearing back in catalogue as ‘in stock’ and no communication. 2 further orders not fulfilled with no communication at all. Would give no stars if and will be very unlikely to order from PH again

Not even sure if I have received this order as I have open orders with them. Have emailed requesting update and no response

Still waiting for a refund. Peter Hahn very bad at keeping touch with customers.

I gave you 5 stars

Three attempts have been made to make a purchase using a valid debit card. This has been for a footwear item that will assist my elderly mother with arthritis. Peter Hahn only let me know by email days after giving card account details that they cannot process the payment, at the point of despatch rather than at the point of submitting card details. They also state this is a regular problem. I therefore wonder how they stay in business.

Took way too long for delivery and returns,the whole process from delivery to return and refunding me took around 8 weeks ! My first purchase with Peter Hahn and sorry to say probably my last.

Enquired when they were going to ship as not heard anything for 2 weeks and finally a response that item out of stock

I have been waiting for my £299 refund since September 25th, and have received emails about stock taking in Germany. I would definitely not recommend this company.

I ordered a Basler skirt from Peter Hahn but never got it. Why?????!!!!!! No reply with the reason for this. Great for business. Regards, Esther Williams.

I still have not received my order which I placed on the 9th September. They have not contacted me about the delay. I have rung them twice, the last time a week ago and they said the item was in and it would be sent out immediately, I have not received it yet. I am fed up and ready to cancel my order.

When you place an order with them at the beginning of September, you don’t expect to have to wait until the beginning of November to have it delivered

The item never arrived - ordered so long ago I've forgotten when, but it was a summer item, and it's now autumn!

One out of three items delivered — had to sent back delivered — spoke three times to Peter Hann office— still no deliveries. Eventually were given the option to Cancell all orders due to uncertain deliveries at their end !! Cancelled all This seems a sign at the moment that this company have money problems!!

Very slow! getting my order and no communication

Over £300 worth of clothes left at side of house in the rain for days. No notification of delivery coming or that it had been left. Cardboard boxes ruined so not easy to do returns and paperwork illegible

I ordered and paid for an item of clothing as a present for my Wife. I spent 15 mins waiting for someone to pick up the phone, only to be told "Yes, it is in stock, we'll get it out to you asap, it is due to our new computer system" I waited, then got emailed to confirm that I was getting a refund. Got a refund, then had to re-order it. My Wife is very unhappy that she did not receive the present that I had promised her. I replaced the order & paid for it! Let's hope that it arrives! To make matters worse, I only got a £20 refund for my inconvenience which I could not use when I went to reorder it. I am not happy and my Wife is even less happy with Peter Hahn

Wish I’d read previous reviews before ordering from this company for the first time. It’s over 5 weeks since I placed my order and item still not received. Very poor communication and customer service - the only communication I’ve had from the company is the initial confirmation of order & that they took the money from my account 2 weeks ago , all online updates say the order is ‘in dispatch’ (& has been for several weeks), there is no online tracking . Customer services were pleasant when I phoned them , but I had to wait 25 minutes before my call was answered, it is alleged that a new IT system is the cause of all the problems but I was told this went operational in April …. 6 months of delays, bad customer reviews and nothing’s been sorted really????? There is only a customer service / returns service operating in UK, all orders are dispatched from Germany ……….. my assumption is that they only get dispatched when there is a lorry or cargo load to be transported . Products they sell look great but I will never order from them again