peterhahn.co.ukReviews

: 10,085Good

4.35

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certified since: 29/08/2013
updated on: 30/06/2022
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certified since: 29/08/2013
updated on: 30/06/2022
peterhahn.co.uk is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At peterhahn.co.uk, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more

Reviews for peterhahn.co.uk

1,642 verified reviews in the last 12 months

10,085 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


9 months ago
I have recently bought lots from Peter Hahn over the last few months - having ‘grown out of’ many items during lockdowns and also becoming fed up with shoddy quality from other suppliers. The clothes of the latter look fabulous in photographs on gorgeous models online but in reality the fabrics mostly turn out to be shoddy and unflattering. My Hahn purchases are the reverse - they look good, feel good, and are wearing well. Also having had too much experience of returning unwanted items to other suppliers, orders that were delivered crammed into horrible chunks of plastic, the Hahn packaging is brilliantly simple and elegant and could not be more customer friendly - thanks! Jacky Harrogate
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the most relevant critical review


5 months ago 
Wrong colour cardigan delivered. I sent it back the following day, enclosing an order for the red cardigan originally ordered and a cheque. I have received no confirmation that the parcel has been received or confirmation that a further order has been received and is being processed and an estimate of when I might receive the new order. This is routine for Peter Hahn. Other mail order firms provide a delivery date a few days beforehand. This enables the recipient to be at home . Parcels from Peter Hahn just arrive unannounced. This is a shame, as their clothes are lovely. I provide an email address, so communication would not be difficult.
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Reviews for peterhahn.co.uk

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(95)
 Verified review
3 months ago
Still waiting for my refund for returned goods in March
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Answer by peterhahn.co.uk
3 months ago
Thank you for your review. Your refund was issued on the 05.04.22. Kind regards, your PETER HAHN Team.
 Verified review
3 months ago
I still have not received my refund for returned goods. You say the money was refunded on the 5/4 but to Dante the 16th I still have not received it
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Answer by peterhahn.co.uk
3 months ago
Thank you for your review. Please see breakdown of your refund: 22.03.22 CUST.-INVOICE 79,95+ 22.03.22 CC PAYMENT 79,95- 22.03.22 CUST.-INVOICE 183,95+ 22.03.22 CC PAYMENT 183,95- 05.04.22 RETURN 89,00- 05.04.22 REFUND 89,00+ Please check to the date of the 22.03.22 on your bank statement as sometimes banks will put a refund underneath the original transaction date of the order. Kind regards, your PETER HAHN Team.
 Verified review
3 months ago
Length of time between order and delivery. At present I wait for 3 items, one ordered on 13th March, other two later. (I cancelled an earlier item also ordered on 13th March because of repeat problems with credit card payment even though it was accepting the same credit card for other payments, later they reported problems with acquisition of said item and so I cancelled the order) I ordered my first item from Peter Hahn earlier in the year and was delighted with the product which, apart from slow delivery, encouraged me to buy again.
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Answer by peterhahn.co.uk
3 months ago
Thank you for your review. We are sorry for the issues regarding your card, this is because we have recently implemented a two factor authentication to help us prevent fraudulent orders. In regards to deliveries timescales as stated in our T&C's, stock permitting all orders will take 8-10 working days to arrive. Please accept our apologies for any inconvenience caused. Kind regards, your PETER HAHN Team.
 Verified review
3 months ago
Delivery takes too long.
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Answer by peterhahn.co.uk
3 months ago
Thank you for your review. Please be advised as stated in our T&C's all orders will take 8-10 working days to arrive as we dispatch from our German warehouse. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
 Verified review
3 months ago
Having made 7 phone calls to customer service to solve a problem caused by the Hahn system of working and not being any further forward. I have asked to speak to a supervisor only to be told I will have to wait for a phone call between 9a.m. and 5 p.m.which I am unable to do. I am now left with a problem I cannot solve and a service that that doesn’t work and am at a loss as to what I can now do.I am also left unable to order any further goods because of their problem.
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Answer by peterhahn.co.uk
3 months ago
Thank you for your review. Please be assured this error within our systems is something we are working on every day. We are aware there is an error and our Head Office over in Germany are trying their hardest to contact our service provider WorldPay to help us get to the bottom of these issues. We cannot apologise enough for all this inconvenience but we thank you for bearing with us while we rectify this. Kind regards, your PETER HAHN Team.
 Verified review
3 months ago
I tried four times to get an order processed, but Peter Hahn had failed to update their system in line with a change in banking practice, so kept sending me messages that my card had failed. No proper explanation at any stage. I gave up and will not shop with Peter Hahn again.
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Answer by peterhahn.co.uk
3 months ago
Thank you for your review. Please call us on 0800 054 2120 or email us at service@peterhahn.co.uk and we'd be delighted to assist you further with your query. Kind regards, your PETER HAHN Team.
 Verified review
3 months ago
I still have not received my item which happens on a regular basis with this company. They always immediately inform you of the delay so they are aware the hoods will not be delivered in good time
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Answer by peterhahn.co.uk
3 months ago
Thank you for your review. Please call us on 0800 054 2120 or email us at service@peterhahn.co.uk and we'd be delighted to assist you further with your query. Kind regards, your PETER HAHN Team.
 Verified review
3 months ago
I have not received my goods yet!!!! They are very late
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Answer by peterhahn.co.uk
3 months ago
Thank you for your review. Please call us on 0800 054 2120 or email us at service@peterhahn.co.uk and we'd be delighted to assist you further with your query. Kind regards, your PETER HAHN Team.
 Verified review
4 months ago
I still have not received this order. Please let me know when this will be received.
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Answer by peterhahn.co.uk
4 months ago
Thank you for your review. Please call us on 0800 054 2120 or email us at service@peterhahn.co.uk and we'd be delighted to assist you further with your query. Kind regards, your PETER HAHN Team.
 Verified review
4 months ago
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Answer by peterhahn.co.uk
4 months ago
Thank you for your review. We are sorry to see that your experience was not satisfactory. Please contact us on 0800 054 2120 or email us at service@peterhahn.co.uk for further assistance. We look forward to hearing from you. Kind regards, Your PETER HAHN Team.
 Verified review
4 months ago 
I have been waiting weeks for my order
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Answer by peterhahn.co.uk
4 months ago
Thank you for your review. We are sorry to hear this. Please contact us at service@peterhahn.co.uk or call us on 0800 054 2120 for further assistance. Kind regards, your PETER HAHN Team.
 Verified review
4 months ago 
Clothes are very over priced and delivery is slow
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Answer by peterhahn.co.uk
4 months ago
Thank you for your review. We are sorry to hear of your disappointment. Please note our delivery timescale for in stock items is 8-10 working days as all parcels are dispatched directly from our warehouse in Germany. Kind regards, your PETER HAHN Team.
 Verified review
4 months ago
Stop sending me reminders that my payment method has failed - and even though I have given the correct details 4 times now by call you, I had another reminder yesterday. I am about to cancel my order
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Answer by peterhahn.co.uk
4 months ago
Thank you for your review. We are very sorry about this. Sadly we have been experiencing issues with payments recently. Please contact us on 0800 054 2120 to discuss this further if you wish. Kind regards, your PETER HAHN Team.
 Verified review
4 months ago
Still waiting for a refund for garment returned weeks ago.
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Answer by peterhahn.co.uk
4 months ago
Thank you for your review. We can confirm your refund was issued for you on the 01.03.2022 for the amount of £44.00. Kind regards, your PETER HAHN Team.
 Verified review
4 months ago 
Sort out your payment system. Why are you not accepting Master Card? 5/6 emails saying my payment had not gone through. 4/5 phone calls calls to give my card number out again. On the 2nd or 3rd call ( only after asking a question if there was a problem on their side) I was advised that there was a problem with their payment system in Germany accepting Master Card. I was asked if I had a Visa card, which I do not have. I have given up with Peter Hahn now. Such a shame as I was buying two cashmere items. I have now bought elsewhere.
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Answer by peterhahn.co.uk
4 months ago
Thank you for your review. Due to English banks implementing a two factor authentication system to prevent fraud this is affecting Mastercard payments within our systems. Our German team are currently implementing this, and this problem will be resolved by the 14.03.2022. We sincerely apologise for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.
 Verified review
5 months ago
Inform if a product is out of stock. Inform delivery IF available will be a minimum of 2weeks. Waited 8 weeks once for a top!!
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Answer by peterhahn.co.uk
5 months ago
Thank you for your review. We are sorry to hear of the delay you have experienced with us. Could you please contact us on 0800 054 2120 or service@peterhahn.co.uk so that we can assist you further? We look forward to hearing from you. Kind regards, your PETER HAHN Team
 Verified review
5 months ago 
Wrong colour cardigan delivered. I sent it back the following day, enclosing an order for the red cardigan originally ordered and a cheque. I have received no confirmation that the parcel has been received or confirmation that a further order has been received and is being processed and an estimate of when I might receive the new order. This is routine for Peter Hahn. Other mail order firms provide a delivery date a few days beforehand. This enables the recipient to be at home . Parcels from Peter Hahn just arrive unannounced. This is a shame, as their clothes are lovely. I provide an email address, so communication would not be difficult.
Report review
Answer by peterhahn.co.uk
5 months ago
Thank you for your review. We're sorry to hear of the experience you have had. Please contact us on 0800 054 2120 or service@peterhahn.co.uk and we will be delighted to assist you further. Kind regards, your PETER HAHN Team.
 Verified review
5 months ago
I placed an order in January and the goods hadn't come by mid March so I cancelled the order. You didn't keep me informed
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Answer by peterhahn.co.uk
5 months ago
Thank you for your review. We apologise you were not informed of any stock delays we may have been experiencing. Please be assured we never charge for items until they are dispatched. If you have any further queries please do not hesitate to contact us on 0800 054 2120 or via email at service@peterhahn.co.uk. Kind regards, your PETER HAHN Team.
 Verified review
5 months ago
Every time I order have to wait ages ,months first it was trainers, then it was a cardigan and am still waiting for a blouse
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Answer by peterhahn.co.uk
5 months ago
Thank you for your review. We are sorry for the delay, from time to time our items are subject to delays from our suppliers. Unfortunately sometimes our suppliers cannot get a shipment into our warehouse on the original date promised, therefore we need to extend the timescale of delivery on certain times. We never charge for items until the stock is received and has been dispatched to you. Please accept our apologies for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.
 Verified review
5 months ago
Still not received item, now informed it is delayed further 3 weeks. They need to address supply chain issues. Maybe work with their suppliers to address why this is occurring as it is not the first time. Very disappointing.
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Answer by peterhahn.co.uk
5 months ago
Thank you for your review. We are sorry for the delay, from time to time our items are subject to delays from our suppliers. Unfortunately sometimes our suppliers cannot get a shipment into our warehouse on the original date promised, therefore we need to extend the timescale of delivery on certain times. We never charge for items until the stock is received and has been dispatched to you. Please accept our apologies for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.