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peterhahn.co.uk
Reviews:

1,318 reviews in the last 12 months12,652 total reviews  

3.68
Good
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Top positive review

30 Aug 2023
 Verified review
Have always loved your jeans so a fan. Have you changed your sizing? I purchased a size 16 S and was surprised to see how long the trousers were. They are even longer that the 16 R I purchased several years ago.

Top negative review

4 Jul 2023
 Verified review
I would usually give five stars but recently I ordered 3 pairs of jeans. The website said that all were in stock. After some time waiting, I made a call and was told they were waiting for one pair. I hadn’t asked for them to be sent together so asked that the two in stock pairs be sent immediately. I waited another couple of weeks, nothing. I called again. They were still waiting for one pair but the two in stock had still not been sent. I cancelled the whole order. Something seems to be happening, we were unable to track the status of orders online. It will be a while before I order anything again
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Reviews for peterhahn.co.uk

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5 Nov 2023
 Verified review
Very helpful when talking on the phone but need to be kept informed better by texts especially when order is sent out and how long it will be before the parcel is recived and when parcel is posted back
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15 Jul 2023
 Verified review
Ordered in stock item Three weeks later on phoning found out it wasn't on its way as out of stock .No communication Have cancelled and have also unsubscribrd..Service is not what it was in the past
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25 Oct 2023
 Verified review
Really pleased with the design, quality and elegance of the beautiful fashion . The only downside is the delivery time. It would be great if this could be speeded up and a tracking number issued.
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Answer by peterhahn.co.uk
25 Oct 2023
Thank you for your review. As stated in our T&C's we do kindly ask you to allow 8-10 working days as we ship from our German warehouse. These orders are driven over in our lorries, hence the delay on delivery at times. Please accept our apologies for any inconvenience caused. If we can be of any further assistance please do not hesitate to contact us, Kind regards, your PETER HAHN Team.
27 Jul 2023
 Verified review
you did not have the item I ordered in stock and could not therefore fulfil the order. yo also have such long times to wait for dresses that it would be out of season buy the time they arrived!
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Answer by peterhahn.co.uk
28 Jul 2023
Hello, thank you for your review. We are sorry to hear of your disappointment regarding our service.Unfortunately on this occasion our suppliers were unable to supply these paticually items After our recent delays in relation to technical issues, we are pleased to confirm that all deliveries and refunds are now being made in our usual timescale. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
10 Sept 2023
 Verified review
About six weeks ago I sent in an order. I have only received one item so far - I ordered a padded jacket and it has arrived and is good quality. But where is all the rest of the order?
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Answer by peterhahn.co.uk
11 Sept 2023
Thank you for your review. If the remainder of the order has not yet been dispatched, this will be because we are awaiting further stock supplies from our supplier. Please email us at service@peterhahn.co.uk and we will be pleased to look into this further for you. We hope to hear from you soon. Kind regards, your PETER HAHN Team.
7 Jun 2023
 Verified review
I realise it's difficult to get clothes quickly from Germany it would be good to have a faster service.I think that the customer service is very good and helpful on the telephone.
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Answer by peterhahn.co.uk
8 Jun 2023
Thank you for your review. Our standard delivery timescale is 8-10 working days because we ship our items rather than fly them to the UK. We will of course pass your comments to our Head Office and we apologise for any inconvenience caused. Kind regards, your PETER HAHN Team.
8 Nov 2023
 Verified review

Wrong shoe fitting sent.

I ordered two pairs of shoes . I received a pair with wrong fitting. I had to send it back. There is no communication that the second pair of shoes ordered was out of stock.
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Answer by peterhahn.co.uk
8 Nov 2023
Thank you for your review, We are sorry to hear you have not received a second pair of shoes please contact us on 0800 0542120 and one of our friendly agents would be more than happy to assist you Alternatively, contact via email at service@peterhahn.co.uk, We look forward to hearing from you we are sorry for any inconveniences caused Kind Regards, Your PETER HAHN Team
HS
Hernibs S.
Northern Ireland
9 Jun 2023
 Verified review
Recently the customer service has been less than perfect. Website being updated and some features not available...i.e. seeing my account. hoping this will be rectified soon.
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23 Jun 2023
 Verified review
Only one out of two items ordered have arrived, a month after placing the order. New computer systems installed need removing and revert to previous system that worked!
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Answer by peterhahn.co.uk
26 Jun 2023
Thank you for your review. Please email us at service@peterhahn.co.uk and we will chase this further for you. We apologise sincerely for the delay at this time. Kind regards, your PETER HAHN Team.
3 Sept 2023
 Verified review
Deliveries are taking such a long time, and not being able to view my orders online then having to ring and wait 10 minutes for them to answer the phone is very poor !
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Answer by peterhahn.co.uk
5 Sept 2023
Thank you for your review. We apologise for your account online being temporarily unavailable, we are working hard to fix this issue. Stock permitting orders should arrive within 8-10 working days. Our phone lines are busy at present, however you can contact us by email at service@peterhahn.co.uk and we will be pleased to assist you further. Kind regards, your PETER HAHN Team.
8 Sept 2023
 Verified review
Beautiful collection of items sold. Good quality, described accurately and fairly priced. Lost 2 stars for the slow delivery and lack of communication.
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Answer by peterhahn.co.uk
11 Sept 2023
Thank you for your review. We are sorry for the lack of communication, but our IT team are working hard to ensure all automated emails are sent once more. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
1 Jun 2023
 Verified review
I entered a voucher number with an order, but it was not acted upon. I ordered an item 3 weeks ago, and it still hasn’t landed, yet it was ‘in stock’.
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Answer by peterhahn.co.uk
2 Jun 2023
Thank you for your review. We understand and share your frustration. Unfortunately, due to a major system change, we have encountered unexpected technical issues that we are working on at full speed almost around the clock. Rest assured that we are doing everything in our power to get your refund/delivery to you as soon as possible, however it is with regret that we cannot provide an accurate delivery date at this time. If you have provided us with an email address we will update you as soon as your order/refund has been processed or if you haven’t we can add this now for you.   On behalf of Peter Hahn, we would like to sincerely apologise to you!
29 Sept 2023
 Verified review
Delivery times are too long! Customer service - waiting time on the phone to speak to a member is long, but helpful staff when you do get connected
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Answer by peterhahn.co.uk
24 Oct 2023
Thank you for your review. We are very sorry to hear your order took longer than expected Typically items should be delivered in 8-10 working days, stock permitting. We are currently experiencing a large number of queries due to technical issues, but rest assured that we are working around the clock to improve our service for our valued customers, please accept our sincerest apologies for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.
8 Jun 2023
 Verified review

Very slow delivery

Ordered goods on 11th May nothing arrived yet had an email apology but no estimated time to expect anything summer may be over before I get anything
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Answer by peterhahn.co.uk
9 Jun 2023
Thank you for your review. Due to an issue with our custom clearance we can confirm orders dispatched in May had to be relabeled at our German warehouse. We are working hard to dispatch orders in a timely manner and we apologise for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.
17 May 2023
 Verified review
It's a good website. The only problem I have is that I entered my voucher code 504 415 39 for £15 off + free P&P but I had P&P added to my total?
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Answer by peterhahn.co.uk
18 May 2023
Thank you for your review. We can confirm that you will receive free postage and packaging. The postage is added to the total but is covered by the voucher. This is made up of £15.00, plus an additional £4.95 which covers the postage bringing the total voucher to £19.95. We apologise for the confusion caused. Kind regards, your PETER HAHN Team.
24 May 2023
 Verified review
I returned an item, Bermuda shorts order no 60073911 on 12 May, it is now 24 May and you haven't returned my money. This is not good enough.
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Answer by peterhahn.co.uk
26 May 2023
Thank you for your review. We can confirm due to a technical error with our new system we were informed our refunds were sadly not clearing. We are pleased to confirm this error has now been resolved and all refunds issued should clear by the end of this week. We apologise sincerely for the delay at this time. Kind regards, your PETER HAHN Team.
19 Sept 2023
 Verified review
Excellent quality but delivery takes a long time compared to other stores. Many of the Tops seem shorter so not any good for tall people.
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Answer by peterhahn.co.uk
20 Sept 2023
Thank you for your review. All orders are trackable, and delivery should arrive within 8-10 working days via Royal Mail. We will escalate your comments to our Head Office regarding our clothing, please accept our apologies for any inconvenience caused. Kind regards, your PETER HAHN Team.
9 Jun 2023
 Verified review
Delays in despatch were caused by new computer system but Peter Hahn did not communicate any information to the customer about this
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Answer by peterhahn.co.uk
9 Jun 2023
Thank you for your review. Due to an issue with our custom clearance we can confirm orders dispatched in May had to be relabeled at our German warehouse. We are working hard to dispatch orders in a timely manner and we apologise for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.
4 Jun 2023
 Verified review
Takes a long time for order to complete. Like variety, style and quality. Find voucher scheme most difficult to benefit from.
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Answer by peterhahn.co.uk
5 Jun 2023
Thank you for your review. Please be advised our standard delivery timescale is 8-10 working days as we dispatch from our German warehouse. At this time, we have just upgraded all our systems which has led to more teething problems than we anticipated. We are sorry to read you find our voucher scheme difficult - Please email us at service@peterhahn.co.uk so we can discuss this further with you. Kind regards, your PETER HAHN Team.
JE
28 Jul 2023
 Verified review
Still waiting for part of my order from May. No updates from Peter Hahn. I have had to phone them to find out any information
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Answer by peterhahn.co.uk
28 Jul 2023
Hello, thank you for your review. We are sorry to hear you have not received part of your order. Please email us at service@peterhahn.co.uk and we will be pleased to assist you further. Alternatively contact us via telephone so we can assit you with your query, sorry for any inconviances caused Kind regards, your PETER HAHN Team.