peterhahn.co.ukReviews

: 10,068Good

4.35

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certified since: 29/08/2013
updated on: 27/06/2022
peterhahn.co.uk is checked and certified according to the Trusted Shops quality criteria
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  • Clear ordering process

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certified since: 29/08/2013
updated on: 27/06/2022
peterhahn.co.uk is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At peterhahn.co.uk, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more

Reviews for peterhahn.co.uk

1,635 verified reviews in the last 12 months

10,068 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


9 months ago
I have recently bought lots from Peter Hahn over the last few months - having ‘grown out of’ many items during lockdowns and also becoming fed up with shoddy quality from other suppliers. The clothes of the latter look fabulous in photographs on gorgeous models online but in reality the fabrics mostly turn out to be shoddy and unflattering. My Hahn purchases are the reverse - they look good, feel good, and are wearing well. Also having had too much experience of returning unwanted items to other suppliers, orders that were delivered crammed into horrible chunks of plastic, the Hahn packaging is brilliantly simple and elegant and could not be more customer friendly - thanks! Jacky Harrogate
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the most relevant critical review


5 months ago 
Wrong colour cardigan delivered. I sent it back the following day, enclosing an order for the red cardigan originally ordered and a cheque. I have received no confirmation that the parcel has been received or confirmation that a further order has been received and is being processed and an estimate of when I might receive the new order. This is routine for Peter Hahn. Other mail order firms provide a delivery date a few days beforehand. This enables the recipient to be at home . Parcels from Peter Hahn just arrive unannounced. This is a shame, as their clothes are lovely. I provide an email address, so communication would not be difficult.
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Reviews for peterhahn.co.uk

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(117)
 Verified review
1 year ago
Wrong item packaged in wrong bag
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Answer by peterhahn.co.uk
1 year ago
Thank you for your review. We are ever so sorry to read of the packing error within our warehouse. Please do return the item and we will issue you a full refund on receipt of this. Please accept our apologies for the inconvenience caused. Kind regards, your PETER HAHN team.
 Verified review
5 months ago
Still not received all of order
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Answer by peterhahn.co.uk
5 months ago
Thank you for your review. We are sorry to know that you have not yet received your order in full. Please could you contact us with your billing address/customer number so that we are able to investigate this further for you? We look forward to your response. Kind regards, Your PETER HAHN Team.
 Verified review
1 year ago 
a bit disappointed with the fit
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Answer by peterhahn.co.uk
1 year ago
Thank you for your review. Please do return the item and we will issue you a full refund on receipt of this. We apologise for the disappointment caused. Kind regards, your PETER HAHN team.
 Verified review
11 months ago
too big.Waiting on refund
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Answer by peterhahn.co.uk
11 months ago
Thank you for your review. Please allow up to 14 working days for a refund to be issued as stated in our T&C's. Kind regards, your PETER HAHN Team.
 Verified review
1 year ago
Delivery took too long.
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Answer by peterhahn.co.uk
1 year ago
Thank you for your review. Due to delays our orders at present are taking 12-14 working days to be delivered. We apologise for the inconvenience caused. Kind regards, your PETER HAHN team.
 Verified review
1 year ago 
Delivery a little slow.
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Answer by peterhahn.co.uk
1 year ago
Thank you for your review. Due to delays outside of our control all orders at present are taking 12-14 working days to be delivered. We apologise for the inconvenience. Kind regards, your PETER HAHN team.
 Verified review
1 year ago
The Service was average
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 Verified review
8 months ago 
Fewer catalogues sent.
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Answer by peterhahn.co.uk
8 months ago
Thank you for your review. Please contact us at service@peterhahn.co.uk so we can check your mailing preferences for you. We apologise for any inconvenience caused. Kind regards, your PETER HAHN Team.
 Verified review
9 months ago 
orders slow to arrive
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Answer by peterhahn.co.uk
9 months ago
Thank you for your review. As stated in our T&C's all orders will take 8-10 working days to arrive, stock permitting. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
 Verified review
5 months ago
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 Verified review
7 months ago
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 Verified review
8 months ago 
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 Verified review
1 year ago 
The good were delivered 1 week after the latest date given when ordered. I phoned and spoke to a customer agent to asked why the goods had not been delivered on time. His reply was that they were being delivered by royal mail. Service would have been the company should have phoned or E-mailed to say the goods would be much later than originally specified. Instead, I had to phone and ask!
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Answer by peterhahn.co.uk
1 year ago
Thank you for your review, Due to delays outside of our control all orders are taking 12-14 working days to arrive. We use Royal Mail as our courier but our goods are dispatched from our warehouse in Germany. We apologise for any inconvenience caused to you in regards to deliveries. Kind regards, your PETER HAHN team.
 Verified review
11 months ago 
Delivery took 2 weeks and no way of tracking package. Colour very bright did not reflect the image in the catalogue.. Only way of contacting the company was by phone.
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Answer by peterhahn.co.uk
11 months ago
Thank you for your review. Please be advised our standard delivery is 8-10 working days. Our items are trackable, we can always email you your tracking information. You can contact us on 0800 054 2120 or via email at service@peterhahn.co.uk. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
 Verified review
1 year ago 
Quality of goods is excellent but delivery is awfull money is taken early but delivery can be up to 3 weeks after
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Answer by peterhahn.co.uk
1 year ago
Thank you for your review. Please be advised, we charge when we dispatch our products and due to delays our deliveries at present are taking 12-14 working days to arrive. We apologise for any inconvenience caused. Kind regards, your PETER HAHN team.
 Verified review
10 months ago
Mislaid one of my parcels delivery took weeks . Trusted shop was brilliant . Normal postage takes weeks anyway .
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Answer by peterhahn.co.uk
10 months ago
Thank you for your review. We apologise Royal Mail lost your parcel, do be assured we will always refund if you advise us your order has not arrived. Standard delivery takes 8-10 working days. Kind regards, your PETER HAHN Team.
 Verified review
1 year ago
Still waiting for order placed 4.7.22
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Answer by peterhahn.co.uk
1 year ago
Thank you for your review. Due to delays outside of our control all orders at present are taking 12-14 working days to be delivered. We apologise for the inconvenience. Kind regards, your PETER HAHN team.