peterhahn.co.uk

Reviews:

Thank you for your review. Due to an issue with our custom clearance we can confirm orders dispatched in May had to be relabeled at our German warehouse. We are working hard to dispatch orders in a timely manner and we apologise for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.

Thank you for your review. We have just implemented a messaging service on our phone line to explain we are exeptionally busy at present and we apologise should your call not be answered immediately. At this time, we have just upgraded all our systems which has led to more teething problems than we anticipated. Please be assured we are working hard to dispatch all orders in a timely manner, and you will receive an email notification your order is in transit, should we hold your email address. Please accept our sincerest apologies for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.

Thank you for your review. Please email us at service@peterhahn.co.uk and we will chase this further for you. We apologise sincerely for the delay at this time. Kind regards, your PETER HAHN Team.

Thank you for your review. Please be politely advised here at PETER HAHN we only accept Visa/Mastercard/Cheques as payments. Unfortunately Klarna is not available as a payment option at this time. We apologise sincerely for the inconvenience caused. Kind regards, your PETER HAHN Team

Thank you for your review. We are sorry to read the order has not yet been received. Please email us at service@peterhahn.co.uk so we can email you your Royal Mail tracking link. Kind regards, your PETER HAHN Team.

Thank you for your review. Please be advised our standard delivery timescale is 8-10 working days as we dispatch from our German warehouse. At this time, we have just upgraded all our systems which has led to more teething problems than we anticipated. Please be assured we are working hard to dispatch all orders in a timely manner, and you will receive an email notification your order is in transit, should we hold your email address. Please accept our sincerest apologies for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.

Thank you for your review. Goods should be delivered within 8-10 working days, if you have not received the order please contact us at service@peterhahn.co.uk so we can investigate the relevant tracking to see what the status of the parcel is. At present we are continually working alongside our Head Office to try and improve customers experiences and we will of course feedback your comments. We apologise sincerely for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.

Thank you for your review. We understand and share your frustration. Unfortunately, due to a major system change, we have encountered unexpected technical issues that we are working on at full speed almost around the clock. Rest assured that we are doing everything in our power to get your refund/delivery to you as soon as possible, however it is with regret that we cannot provide an accurate delivery date at this time. If you have provided us with an email address we will update you as soon as your order/refund has been processed or if you haven’t we can add this now for you. On behalf of Peter Hahn, we would like to sincerely apologise to you!

Thank you for your review, this is not the service that we pay Royal Mail for and we will be investigating this with them. We do apologise that, due to current technical issues, some customers are not receiving the emails that we usually send out one a parcel reached the Royal Mail to advise that the parcel is almost with them and to allow tracking. We are working hard to get this fixed as quickly as we can. We look forward to hearing from you again soon, Kind Regards, Your PETER HAHN Team.

Hello, thank you for your review. After our recent delays in relation to technical issues, we are pleased to confirm that all deliveries and refunds are now being made in our usual timescale. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.

Hello Claudia, thank you for your review. Following recent system changes, we ran into a few teething issues during implementation and this sadly had an effect on all areas of our business. Please be assured that our team are working tirelessly to iron out any issues to ensure we can continue to provide excellent service to our valued customers in the future. Please accept our apologies for the inconvenience caused. Kind regards, your PETER HAHN Team.

Thank you for your review. We are so sorry to read your order did not arrive. Our IT team are working on our technical issues so automatic emails and letters regarding stock will be sent once more to our customers. We are sorry we did not contact you on this occasion, please be assured we are working hard to offer a better service to our customers once more. Kind regards, your PETER HAHN Team.

Hello and thank you for your review. We are sorry to hear that you were overcharged. Of course we will rectify this for you; could you please contact us via email detailing "TRUSTED SHOPS REVIEW" within the subject so that we can filter through and action this quickly for you? We look forward to hearing from you. Kind regards, your PETER HAHN Team.

Thank you for your review. We will pass your comments back to our Head Office and we sincerely apologise you did not receive a letter to advise the item was not available. If you wish to discuss further please call us on 0800 054 2120. Kind regards, your PETER HAHN Team.

Hello, thank you for your review. We are sorry to hear of your disappointment. Please email us at service@peterhahn.co.uk and we will be pleased to assist you further. Kind regards, your PETER HAHN Team.

Thank you for your review. We can confirm due to a technical error with our new system we were informed our refunds were sadly not clearing. We are pleased to confirm this error has now been resolved and all refunds issued should clear by the end of this week. We apologise sincerely for the delay at this time. Kind regards, your PETER HAHN Team.

Thank you for your review. Due to an issue with our custom clearance we can confirm orders dispatched in May had to be relabeled at our German warehouse. We are working hard to dispatch orders in a timely manner and we apologise for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.

Thank you for your review. We understand and share your frustration. Unfortunately, due to a major system change, we have encountered unexpected technical issues that we are working on at full speed almost around the clock. Rest assured that we are doing everything in our power to get your refund/delivery to you as soon as possible. If you have provided us with an email address we will update you as soon as your order/refund has been processed or if you haven’t we can add this now for you.   On behalf of Peter Hahn, we would like to sincerely apologise to you!

Thank you for your review. We are sorry to hear that you haven't received your item in time for your holiday. If you would like to contact us via email to service@peterhahn.co.uk we will investigate this for you. Alternatively call us on 0800 054 2120 and one of our friendly agents will be only too happy to help. Kind regards, Your PETER HAHN Team

Hello, thank you for your review. We are sorry to hear of your disappointment regarding our service. After our recent delays in relation to technical issues, we are pleased to confirm that all deliveries and refunds are now being made in our usual timescale. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.