peterhahn.co.ukReviews

: 10,068Good

4.35

Trustmark
Valid

with Buyer Protection

Trustmark
Valid

with Buyer Protection

certified since: 29/08/2013
updated on: 27/06/2022
peterhahn.co.uk is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At peterhahn.co.uk, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more


certified since: 29/08/2013
updated on: 27/06/2022
peterhahn.co.uk is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At peterhahn.co.uk, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more

Reviews for peterhahn.co.uk

1,635 verified reviews in the last 12 months

10,068 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


9 months ago
I have recently bought lots from Peter Hahn over the last few months - having ‘grown out of’ many items during lockdowns and also becoming fed up with shoddy quality from other suppliers. The clothes of the latter look fabulous in photographs on gorgeous models online but in reality the fabrics mostly turn out to be shoddy and unflattering. My Hahn purchases are the reverse - they look good, feel good, and are wearing well. Also having had too much experience of returning unwanted items to other suppliers, orders that were delivered crammed into horrible chunks of plastic, the Hahn packaging is brilliantly simple and elegant and could not be more customer friendly - thanks! Jacky Harrogate
Report review

Show all positive reviews

the most relevant critical review


5 months ago 
Wrong colour cardigan delivered. I sent it back the following day, enclosing an order for the red cardigan originally ordered and a cheque. I have received no confirmation that the parcel has been received or confirmation that a further order has been received and is being processed and an estimate of when I might receive the new order. This is routine for Peter Hahn. Other mail order firms provide a delivery date a few days beforehand. This enables the recipient to be at home . Parcels from Peter Hahn just arrive unannounced. This is a shame, as their clothes are lovely. I provide an email address, so communication would not be difficult.
Report review

Show all critical reviews

Reviews for peterhahn.co.uk

Filter 
 Sort by Relevance 
(117)
 Verified review
1 year ago 
This is a brilliant company, but I think they are having problems with their deliveries
Report review
Answer by peterhahn.co.uk
1 year ago
Thank you for your review. We are currently experiencing delays outside of our control, and this has sadly increased our delivery time scale to 12-14 working days at present, stock permitting. We sincerely apologize for any inconveniences caused. Kind regards, your PETER HAHN team.
 Verified review
9 months ago 
Takes a very long time to receive the purchase. Packaging poor, box was falling apart,
Report review
Answer by peterhahn.co.uk
9 months ago
Thank you for your review. Stock permitting, all orders take 8-10 working days to arrive. We apologise for the box arrived damaged to you, please do accept our apologies for this. Kind regards, your PETER HAHN Team.
 Verified review
11 months ago 
Goods took two weeks to arrive from Germany. Luckily we weren’t going on boliday
Report review
Answer by peterhahn.co.uk
11 months ago
Thank you for your review. As stated in our T&C's delivery is 8-10 working days. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
 Verified review
1 year ago 
Slow delivery. Goods are nice and decent quality. Not very good communicators.
Report review
Answer by peterhahn.co.uk
1 year ago
Thank you for your review. We are currently experiencing delays outside of our control, and this has sadly increased our delivery time scale to 15-21 working days at present, stock permitting. We sincerely apologize for any inconveniences caused. Kind regards, your PETER HAHN team
 Verified review
1 year ago 
I know delivery is beyond your control but never the less it is inconvenient.
Report review
Answer by peterhahn.co.uk
1 year ago
Thank you for your review. We are currently experiencing delays outside of our control, and this has sadly increased our delivery time scale to 15-21 working days at present, stock permitting. We sincerely apologize for any inconveniences caused. Kind regards, your PETER HAHN team.
 Verified review
9 months ago
I was delighted with the company until i received shoes that had been worn.
Report review
Answer by peterhahn.co.uk
9 months ago
Thank you for your review. Please do return this item back using the freepost envelope enclosed inside your parcel so we can investigate this further, and issue you a full refund. We sincerely apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
 Verified review
5 months ago 
by J H.
I love your products but delivery is so slow and returns are even slower.
Report review
Answer by peterhahn.co.uk
5 months ago
Thank you for your review. Stock permitting, all orders will take 8-10 working days to arrive. As stated in our T&C's we ask to allow 7-14 days from the date you post the parcel back for the refund to be issued. We apologise for any inconvenience caused. Kind regards, your PETER HAHN Team.
 Verified review
8 months ago 
Delivery time extended even when item was shown as in stock.
Report review
Answer by peterhahn.co.uk
8 months ago
Thank you for your review. Stock permitting, all orders will take 8-10 working days to arrive. We apologise for any inconvenience caused. Kind regards, your PETER HAHN Team.
 Verified review
11 months ago 
by J H.
Delivery is very slow and goods returned take ages to refund.
Report review
Answer by peterhahn.co.uk
11 months ago
Thank you for your review. Please be advised our standard delivery is 8-10 working days. Our items are trackable, we can always email you your tracking information. You can contact us on 0800 054 2120 or via email at service@peterhahn.co.uk. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
 Verified review
10 months ago
I love the products but find the delivery extremely slow
Report review
Answer by peterhahn.co.uk
10 months ago
Thank you for your review. Stock permitting all deliveries take 8-10 working days as we dispatch from our warehouse in Germany. We apologise for any inconvenience caused. Kind regards, your PETER HAHN Team.
 Verified review
10 months ago 
Delivery time is long and not able to track the parcels
Report review
Answer by peterhahn.co.uk
10 months ago
Thank you for your review. We can confirm our orders are now trackable, please contact us on 0800 054 2120 and we can confirm your tracking number for you. Stock permitting, all deliveries take 8-10 working days to arrive. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
 Verified review
10 months ago
Was disappointed with the actual quality & the fit .
Report review
Answer by peterhahn.co.uk
10 months ago
Thank you for your review. We are sorry to read this, please do return the item for a full refund using the freepost envelope enclosed in your parcel. If we can be of any further help please do not hesitate to contact us further. Kind regards, your PETER HAHN Team.
 Verified review
11 months ago 
Love your clothes but takes too long to deliver.
Report review
Answer by peterhahn.co.uk
11 months ago
Thank you for your review. As stated in our T&C's we ask to allow 8-10 working days for your order to arrive. We apologise for any inconvenience caused. Kind regards, your PETER HAHN team.
 Verified review
1 year ago 
Love my boots I ordered but slow delivery
Report review
Answer by peterhahn.co.uk
1 year ago
Thank you for your review. Due to delays outside of our control all orders at present are taking 12-14 working days to be delivered. We apologise for the inconvenience. Kind regards, your PETER HAHN team.
 Verified review
10 months ago
Goods were returned waiting for refund
Report review
Answer by peterhahn.co.uk
9 months ago
Thank you for your review. We ask to allow 7-14 working days from the date you send the item back for a full refund to be issued. We apologise for any inconvenience caused. Kind regards, your PETER HAHN Team.
 Verified review
10 months ago
online system order iD not received???
Report review
Answer by peterhahn.co.uk
10 months ago
Thank you for your review. You will receive confirmation emails for orders placed online, please do check your spam/junk folder. Kind regards, your PETER HAHN Team.
 Verified review
9 months ago 
GOODS TAKING TOO LONG TO BE DELIVERED
Report review
Answer by peterhahn.co.uk
9 months ago
Thank you for your review. Stock permitting all deliveries will take 8-10 working days as stated in our T&C's. We apologise for any inconvenience caused. Kind regards, your PETER HAHN Team.
 Verified review
9 months ago 
waiting too long for orders to arrive
Report review
Answer by peterhahn.co.uk
9 months ago
Thank you for your review. Stock permitting all deliveries will take 8-10 working days as stated in our T&C's. We apologise for any inconvenience caused. Kind regards, your PETER HAHN Team.
 Verified review
5 months ago
The quality of your clothes / shoes
Report review
 Verified review
8 months ago
Delivery could be much improved
Report review
Answer by peterhahn.co.uk
8 months ago
Thank you for your review. Stock permitting, all orders will take 8-10 working days to arrive as stated in our T&C's. We apologise for any inconvenience caused. Kind regards, your PETER HAHN Team.