peterhahn.co.ukReviews

: 10,068Good

4.35

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certified since: 29/08/2013
updated on: 27/06/2022
peterhahn.co.uk is checked and certified according to the Trusted Shops quality criteria
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certified since: 29/08/2013
updated on: 27/06/2022
peterhahn.co.uk is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At peterhahn.co.uk, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more

Reviews for peterhahn.co.uk

1,635 verified reviews in the last 12 months

10,068 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


9 months ago
I have recently bought lots from Peter Hahn over the last few months - having ‘grown out of’ many items during lockdowns and also becoming fed up with shoddy quality from other suppliers. The clothes of the latter look fabulous in photographs on gorgeous models online but in reality the fabrics mostly turn out to be shoddy and unflattering. My Hahn purchases are the reverse - they look good, feel good, and are wearing well. Also having had too much experience of returning unwanted items to other suppliers, orders that were delivered crammed into horrible chunks of plastic, the Hahn packaging is brilliantly simple and elegant and could not be more customer friendly - thanks! Jacky Harrogate
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the most relevant critical review


5 months ago 
Wrong colour cardigan delivered. I sent it back the following day, enclosing an order for the red cardigan originally ordered and a cheque. I have received no confirmation that the parcel has been received or confirmation that a further order has been received and is being processed and an estimate of when I might receive the new order. This is routine for Peter Hahn. Other mail order firms provide a delivery date a few days beforehand. This enables the recipient to be at home . Parcels from Peter Hahn just arrive unannounced. This is a shame, as their clothes are lovely. I provide an email address, so communication would not be difficult.
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Reviews for peterhahn.co.uk

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 Verified review
3 months ago
I haven’t even received the product yet so review it! But given only one star as delivery is ridiculously slow
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Answer by peterhahn.co.uk
3 months ago
Thank you for your review. As stated in our T&C's all deliveries will take 8-10 working days, stock permitting, as we dispatch from our German warehouse. Kind regards, your PETER HAHN Team.
 Verified review
3 months ago
Still waiting for my refund for returned goods in March
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Answer by peterhahn.co.uk
3 months ago
Thank you for your review. Your refund was issued on the 05.04.22. Kind regards, your PETER HAHN Team.
 Verified review
3 months ago
I have not received my goods yet!!!! They are very late
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Answer by peterhahn.co.uk
3 months ago
Thank you for your review. Please call us on 0800 054 2120 or email us at service@peterhahn.co.uk and we'd be delighted to assist you further with your query. Kind regards, your PETER HAHN Team.
 Verified review
3 months ago
Delivery times and lack of communication
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Answer by peterhahn.co.uk
3 months ago
Thank you for your review. Delivery will be 8-10 working days, stock permitting. We apologise for the lack of communication and we will forward this to our Head Office. Kind regards, your PETER HAHN Team.
 Verified review
3 months ago
Delivery takes too long.
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Answer by peterhahn.co.uk
3 months ago
Thank you for your review. Please be advised as stated in our T&C's all orders will take 8-10 working days to arrive as we dispatch from our German warehouse. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
 Verified review
3 months ago
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Answer by peterhahn.co.uk
3 months ago
Thank you for your review. We are sorry to see the rating is low, please email us at service@peterhahn.co.uk and we will be happy to discuss this further. Kind regards, your PETER HAHN Team.
 Verified review
4 months ago
The top is lovely, very comfortable yet flattering and I love the colour. But I think it is overpriced. I bought it because I urgently needed a top to match a suit and couldn’t find anything suitable in the shops. I waited quite a long time for delivery with no updates on the progress or when I could expect to receive it.
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 Verified review
3 months ago 
Delivery took approximately 3 weeks. Returns were simple, not sure if I’ve been refunded yet. I ordered sneakers which were too tight so needed to be returned. Although the quality of the footwear is excellent, the waiting time is too great so I will probably think twice before reordering again
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Answer by peterhahn.co.uk
3 months ago
Thank you for your review. We are sorry to hear about the delay in delivering your goods, however we are pleased to confirm your refund was issued on 24/03/2022, please allow 3-5 working days for this to show on your statement. If we can be of any further assistance, please get in touch. Kind regards, your PETER HAHN Team.
 Verified review
4 months ago 
I have corrected my delivery address on line many times and have contected the Company on several occasions by telephone requesting they sort out my delivery address to no avail. My village is missing from the address which means items take much longer to arrive
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Answer by peterhahn.co.uk
4 months ago
Thank you for your review. We are ever so sorry to read of this trouble please do email us at service@peterhahn.co.uk with your full address information. Please address the email F.A.O Kiera and she will pick the email up and correct the address on your account. Please do accept our sincerest apologies for the inconvenience caused. Kind regards, your PETER HAHN Team.
 Verified review
4 months ago 
I was disappointed with the print and when tried on looked frumpy. A shame as it was a nice shape and the quality of the material was good
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Answer by peterhahn.co.uk
4 months ago
Thank you for your review. We are sorry to hear this particular garment wasn't suitable for you. Please visit our website www.peterhahn.co.uk to browse our collection for something more suitable. We look forward to being of service in the future. Kind regards, Your PETER HAHN Team
 Verified review
4 months ago
Postage needs to speed up. Confirmation of order would also be good
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Answer by peterhahn.co.uk
4 months ago
Thank you for your review and your valued comments. Please be assured your feedback will be used to help improve our services in the future. If you'd like to discuss this further, please contact us on 0800 054 2120 or email us at service@peterhahn.co.uk. Kind regards, Your PETER HAHN Team.
 Verified review
4 months ago
very good but still waiting for one itm to arrive
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Answer by peterhahn.co.uk
3 months ago
Thank you for your review. Please call us on 0800 054 2120 or email us at service@peterhahn.co.uk and we'd be delighted to assist you further with your query. Kind regards, your PETER HAHN Team.
 Verified review
4 months ago
Quality of goods are good.Delivery is very slow
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Answer by peterhahn.co.uk
4 months ago
Thank you for your review. We are sorry that your delivery was slower than expected. Please be advised we generally say all orders will arrive within 8-10 working days as all goods are dispatched from our warehouse in Germany. If you'd like to discuss this further, please call us on 0800 054 2120 or email us at service@peterhahn.co.uk. Kind regards, your PETER HAHN Team.
 Verified review
4 months ago 
Slow delivery
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Answer by peterhahn.co.uk
4 months ago
Thank you for your review. As stated in our T&C's stock permitting, all orders will take 8-10 working days to arrive. We apologise for any inconvenience caused. Kind regards, your PETER HAHN Team.
 Verified review
4 months ago
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 Verified review
4 months ago 
Sort out your payment system. Why are you not accepting Master Card? 5/6 emails saying my payment had not gone through. 4/5 phone calls calls to give my card number out again. On the 2nd or 3rd call ( only after asking a question if there was a problem on their side) I was advised that there was a problem with their payment system in Germany accepting Master Card. I was asked if I had a Visa card, which I do not have. I have given up with Peter Hahn now. Such a shame as I was buying two cashmere items. I have now bought elsewhere.
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Answer by peterhahn.co.uk
4 months ago
Thank you for your review. Due to English banks implementing a two factor authentication system to prevent fraud this is affecting Mastercard payments within our systems. Our German team are currently implementing this, and this problem will be resolved by the 14.03.2022. We sincerely apologise for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.
 Verified review
4 months ago
Stop sending me reminders that my payment method has failed - and even though I have given the correct details 4 times now by call you, I had another reminder yesterday. I am about to cancel my order
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Answer by peterhahn.co.uk
4 months ago
Thank you for your review. We are very sorry about this. Sadly we have been experiencing issues with payments recently. Please contact us on 0800 054 2120 to discuss this further if you wish. Kind regards, your PETER HAHN Team.
 Verified review
4 months ago 
Order placed on 7th. February still not arrived so presumably another order placed on 22nd. February will not arrive until late March!!
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Answer by peterhahn.co.uk
4 months ago
Thank you for your review. We are sorry for the stock delays at this time, please do be assured we will not charge you for any items until they are dispatched. Please do accept our apologies for the inconvenience caused. Kind regards, your PETER HAHN Team.
 Verified review
4 months ago
Inform if a product is out of stock. Inform delivery IF available will be a minimum of 2weeks. Waited 8 weeks once for a top!!
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Answer by peterhahn.co.uk
4 months ago
Thank you for your review. We are sorry to hear of the delay you have experienced with us. Could you please contact us on 0800 054 2120 or service@peterhahn.co.uk so that we can assist you further? We look forward to hearing from you. Kind regards, your PETER HAHN Team
 Verified review
4 months ago 
be more clear about their offers , very duplicitous about reductions, offers, and P&P supposed special offers.
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Answer by peterhahn.co.uk
4 months ago
Thank you for your review. Please contact us at 0800 054 2120 or service@peterhahn.co.uk so we can assist you further with your query. Kind regards, your PETER HAHN Team.