peterhahn.co.ukReviews:
1,227 reviews in the last 12 months12,652 total reviews
Good
Top positive review
21 Feb 2024
Verified review
I have bought many, many items from Peter Hahn and enjoyed wearing them very much. Much of their stock is above my price range but careful searching through the Sale pages is often rewarding. It's been particularly good of late when an extra 30% was being deducted from the sale price. But now I learn that the firm is no longer to trade in GB and clothingI'm quite devastated by this
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Top negative review
4 Jul 2023
Verified review
I would usually give five stars but recently I ordered 3 pairs of jeans. The website said that all were in stock. After some time waiting, I made a call and was told they were waiting for one pair. I hadn’t asked for them to be sent together so asked that the two in stock pairs be sent immediately. I waited another couple of weeks, nothing. I called again. They were still waiting for one pair but the two in stock had still not been sent. I cancelled the whole order. Something seems to be happening, we were unable to track the status of orders online. It will be a while before I order anything again
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Reviews for peterhahn.co.uk
8 Jun 2023
Verified review
There was very little communication from the company . Delivery was very slow. Almost a month after I placed the order. Most companies these days send email once an order has been shipped with a link to track the order. Maybe Peter Hahn should think about this .
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Answer by peterhahn.co.uk
8 Jun 2023
Thank you for your review. Please be advised that due to an issue with custom clearance we had to relabel a lot of packages at our German warehouse. Our standard delivery timescale is 8-10 working days. For future orders, please email us at service@peterhahn.co.uk and we will provide you with your Royal Mail tracking link. Kind regards, your PETER HAHN Team.
BJ
beryl.james@icloud.com J.
Swansea
17 May 2023
Verified review
Excellent range of products
The range of products, and the quality are excellent, they arrive beautifully packed BUT it takes such a long time to get the items ordered.! I have been waiting since 2nd May for an order whereas other companies send items within three days - why the delay ?
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6 Dec 2023
Verified review
I found nothing wrong with this company.
I would have given 5 stars, but they were very slow on delivery time. After all the poor reviews, I was quite concerned. However, the goods arrived well packaged. Unfortunately the boots were too large, and I had to return them. I was refunded quite quickly.
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1 Oct 2023
Verified review
I love the quality and the discreet quirky detail (eg sequins)
I love the quality and the small quirky detail on the last Brax Jeans I ordered, which "feminised" them and made them stand a little apart from other sellers.
I'm disappointed with the delivery times though - other suppliers leave you standing on this.
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LW
Linda W.
Peterborough
3 Jun 2023
Verified review
Happy Bunny
Consistent. Quality of merchandise, well packed and in good condition when the package arrives.
My
only criticism is the length of time between ordering and delivery, but understanding that the origin is Germany, it is hardly surprising
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23 Jul 2023
Verified review
Love all the brands but..
Love all the brands, and choice available. I find the discount offers sometimes a bit confusing (I.e. you can only use this discount with certain other offers) just show items with their current price please! Also shipping a bit slow.
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1 Nov 2023
Verified review
Customer for over 30 years
I have been buying Peter Hahn products for 30+ years and very much like a good percentage of their garments. However, in all honesty, I find quite a number of their items are too expensive for me, now that I am a pensioner.
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LP
Linda P.
Cambridge
15 Jun 2023
Verified review
Great customer service
Great at answering questions and very helpful. Good choice of clothing but very slow in sending items.
I hope their new system is up and running very soon which may speed up their service.
Another star when they do!
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4 Oct 2023
Verified review
Quality packaging. Timely response from customer service. However, it would be nice to be informed when a purchase had been shipped, with tracking number. Then it would be possible to monitor where the parcel is.
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PN
Prudence17 N.
Glasgow
31 Jul 2023
Verified review
Great choice of goods but delivery time was lengthy and the day I needed it for had passed. I found the returns system very complicated so kept the item ordered. I won’t use this company again for that reason.
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20 Sept 2023
Verified review
Great products…. You have to wait for them
Great products.. and very tempting.
Delivery is rather slow and may be because some come from Europe… but there is little information on when something could be arriving. Otherwise I would give five stars.
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IW
Ileana W.
West Midlands
10 Sept 2023
Verified review
High quality goods but very slow delivery.
Very high quality and large variety of goods. There is just one downside and that is the long time for delivery.
The item I ordered today 10 September is quoted as arriving around 13 October !
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Answer by peterhahn.co.uk
11 Sept 2023
Thank you for your review. We are sorry for the delay on this item, this will be a delay via our supplier. Please be assured no charge will be made until the order is dispatched. We apologise sincerely for the delay at this time. Kind regards, your PETER HAHN Team.
AE
Alexandra E.
London
21 Nov 2023
Verified review
Great quality and good range of styles available. However, it would be nice if the delivery time could be shortened a bit; but this is in full realisation that goods are shipped from Germany.
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22 Nov 2023
Verified review
I have found Peter Hahn to be efficient dealing with orders and if it has been necessary returns. The companies they deal with provide, on the whole, good quality. Including their own brand.
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1 May 2023
Verified review
Only one minor criticism, p53 of catalogue, dress 148 395 85 shown with a lovely scarf, just could not locate it! Found a different one under 4 online pages of scarves so almost perfect!
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AE
Alexandra E.
London
9 Jul 2023
Verified review
The quality of goods is generally impeccable. Recent orders have taken ages to arrive, but the company did announce that their ordering/delivery systems would be going through changes.
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AC
Anne C.
Canvey Island
22 Jun 2023
Verified review
Good selection of clothes and quality, what I believe could be improved is the communication of when items are to be sent out, most companies provide advise / update of orders now.
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MA
Monique A.
Poole
8 Aug 2023
Verified review
Trustworthy Company
Everything is fine other than delivery is quite slow and it would be nice if they acknowledge that any return has been received. I do feel that they are a trustworthy company.
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KD
Karen D.
LITTLEHAMPTON
18 Oct 2023
Verified review
They have a great range of brands which aren't readily available in shops. My only gripe is that delivery is slow and there are no updates on when the delivery will arrive.
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31 Jul 2023
Verified review
Non-standard sizes
Very wide choice, but sizes are very different from standard ones. I ordered a pair of jeans and had to get a size 22 to fit me, whereas I normally have size 18 or even 16.
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