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peterhahn.co.uk
Reviews:

1,322 reviews in the last 12 months12,652 total reviews  

3.68
Good
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Top positive review

30 Aug 2023
 Verified review
Have always loved your jeans so a fan. Have you changed your sizing? I purchased a size 16 S and was surprised to see how long the trousers were. They are even longer that the 16 R I purchased several years ago.

Top negative review

4 Jul 2023
 Verified review
I would usually give five stars but recently I ordered 3 pairs of jeans. The website said that all were in stock. After some time waiting, I made a call and was told they were waiting for one pair. I hadn’t asked for them to be sent together so asked that the two in stock pairs be sent immediately. I waited another couple of weeks, nothing. I called again. They were still waiting for one pair but the two in stock had still not been sent. I cancelled the whole order. Something seems to be happening, we were unable to track the status of orders online. It will be a while before I order anything again
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Reviews for peterhahn.co.uk

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8 Nov 2023
 Verified review
It would be nice to have a email to let us know when a item has been dispatched. Also an email when items have been returned as is the case with this order.
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Answer by peterhahn.co.uk
9 Nov 2023
Thank you for your review, I have checked your order and it has been dispatched today. You should have receive a dispatch confirmation email, if not please check your junk or spam folder. If you still have not received it please contact us via email on service@peterhahn.co.uk. Kind Regards, Your PETER HAHN Team.
30 Oct 2023
 Verified review
The only criticism is the length of time it takes to receive orders and then to receive refunds , if appropriate
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Answer by peterhahn.co.uk
30 Oct 2023
Thank you for your review, We are sorry to hear your refund took longer than usual, As per our terms and conditions our delivery time scale is 8-10 working days from the date of diapatch We can confirm we will escalate your comment to our Head Office and we apologise sincerely for any inconvenience caused to yourself. In the meantime if we can be of any further assistance do not hesitate to contact us Kind regards, your PETER HAHN Team.
JB
Jennifer B.
TWICKENHAM
31 Oct 2023
 Verified review

Returns look too formal

I gave this 3 stars because the item I purchase was a bad fit for me and the returns policy looked extremely formal and as if there was doubt about getting my money back. It is in very legal jargon regarding a contract I entered into with them etc etc. Certainly not User friendly and would make me hesitate to order from them again. At the moment I do not know if I have got my money back.
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Answer by peterhahn.co.uk
31 Oct 2023
Thank you for your review. Please be assured as stated in our T&C's we offer a Lifetime Guarentee here at PETER HAHN which means we do not specify a time limit on our returns. We have tried to locate your account via the provided email to confirm the refund but sadly this has not been located. We kindly ask you to contact us at service@peterhahn.co.uk with your query and we will be pleased to assist you further. We apologise sincerely for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.
MW
29 Jun 2023
 Verified review

Too many delays!

I ordered items on June 1 2023 and as yet they have not been received although they “were in stock” at time of ordering. Such delays are not uncommon with this company although this is the longest I have experienced. The company have still given no date of delivery. Pity because the goods are usually of good quality but the delays mean I tend now not to order goods from it.
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Answer by peterhahn.co.uk
29 Jun 2023
Hello, thank you for your review. We are sorry to hear of your disappointment. Please email us at service@peterhahn.co.uk and we will be pleased to assist you further. Kind regards, your PETER HAHN Team.
16 Jul 2023
 Verified review
I placed my last order on 18 June. The website said delivery by 23 June ( I was a little surprised by the short delivery time). When nothing arrived during the first week in July I called PH only to be told that my order wasn’t even in stock and there was no chance of me receiving it. Not much of an apology but rather blaming a new computer system being installed.
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5 Jul 2023
 Verified review

No delivery yet

I still have not received delivery of my order placed on 31st May, 2023. Yet again the event for which I wanted the new trousers has passed. Disappointing, but I will continue to wait. There was a message on the order confirmation to the effect that deliveries were taking longer than normal but I think Peter Hahn should try to do more to alleviate the situation.
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Answer by peterhahn.co.uk
10 Jul 2023
Thank you for your review. We are sorry to read we were not able to supply your trousers in time for your event. Please email us at service@peterhahn.co.uk so you can discuss this further with our Customer Services Team. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
31 May 2023
 Verified review
Delivery times are awful compared with other well known brands. Still waiting for an order placed 3rd May and expecting that was early enough for my holiday in June. Not so sure now. Some technical issues with their orders, I was informed, and was offered a discount on my next order, but a discount on the present order would have been far more acceptable!
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Answer by peterhahn.co.uk
1 Jun 2023
Thank you for your review. We understand and share your frustration. Unfortunately, due to a major system change, we have encountered unexpected technical issues that we are working on at full speed almost around the clock. Rest assured that we are doing everything in our power to get your refund/delivery to you as soon as possible. If you have provided us with an email address we will update you as soon as your order/refund has been processed or if you haven’t we can add this now for you. On behalf of Peter Hahn, we would like to sincerely apologise to you!
12 Jun 2023
 Verified review

It should not have happened ...

I have been a long standing client of PETER HAHN. The clothes are fine, but the customer service has recently been pretty bad. The refund was terribly delayed but has finally come in. Whilst trying to get this resolved, I found the people answering emails did not read them properly. To blame was apparently a new system, let's see what the future brings.
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Answer by peterhahn.co.uk
14 Jun 2023
Thank you for your review. We are sorry to hear that the customer service team did not reply to your email correctly. We have passed this over to the Customer Service Manager to prevent this from happening in the future. Kind regards, your PETER HAHN Team.
12 Jul 2023
 Verified review
I am still waiting for two of the items I ordered so am loathe to order anything else till they arrive. I do think it has been some time since we were told there were problems, and I can't help thinking it could have been sorted by now. It's a pity because I love the clothes I buy from Peter Hahn. If only I could get to wear them!
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Answer by peterhahn.co.uk
13 Jul 2023
Thank you for your review. Please call us on 0800 054 2120 so we can discuss this further with you. Kind regards, your PETER HAHN Team.
AL
Anne L.
WAKEFIELD
15 Jun 2023
 Verified review
Delivery times need to be hugely improved - I ordered quite a few items for my holidays (all of which were 'in stock') three weeks before I went and they did not arrive in time. Whilst I am aware many items come from Germany, 4.5 weeks delivery is just not acceptable in a day and age where most 'orders' are almost the day after.
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SL
Susan L.
Pitlochry
4 Sept 2023
 Verified review

Beautifully Functional Garments

The items I ordered appear to be very good quality. The sale price was very favourable when I ordered them. However, my order has not been fulfilled. The items are "Currently out of stock - pre-order now if available". It would be helpful to be kept informed about whether or not the items might be coming back into stock.
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Answer by peterhahn.co.uk
5 Sept 2023
Thank you for your review. We are sorry the items are not available for immediate dispatch, however if these are pre-ordered the sale price will still be honored on dispatch. We apologise sincerely for the inconvenience caused. Kind regards, your PETER HAHN Team.
18 May 2023
 Verified review

Clothes are great, but…….

Clothes are great. Good choice of sizes styles and prices but delivery is dire! I ordered something on 2/5 /23 and haven’t received it by 18/5/23. You need to despatch items quicker. You need to use a different courier. Royal Mail is hopeless! I’ve shopped at Peter Hahn for years and your delivery is getting worse not better.
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Answer by peterhahn.co.uk
18 May 2023
Thank you for your review. We can confirm due to a system upgrade, orders have sadly been taken slightly longer to be processed than normal. Please contact us at service@peterhahn.co.uk, and as soon as this is available, we will email your Royal Mail tracking information to you. Please accept our sincerest apology for the delay at this time. Kind regards, your PETER HAHN Team.
MC
May C.
St. Andrews
24 May 2023
 Verified review
Placed order on 1 May but still awaiting delivery of same. Some problem within company but was given a £20 voucher in compensation but this is really only worth £5 as an email informs all customers that there is a discount of £15 available. Not impressed on this occasion of the service so far received.
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Answer by peterhahn.co.uk
26 May 2023
Thank you for your review. We can confirm due to a system upgrade we experienced teething problems which were not anticipated. Sadly orders leaving our German warehouse have been delayed but we can confirm all orders started invoicing as of the 21.05.2023. We apologise sincerely for the delay at this time but we can confirm this is not usual practice here at PETER HAHN. Kind regards, your PETER HAHN Team.
23 Jun 2023
 Verified review
Order was slow to arrive, and only aprt fulfilled. The delivery note with the items that were delivered stated that the other item should have arrived 5 days before. When I contacted Peter Hahn, they stated that they had no delivery date for the missing item (despite what the dispatch note said....)
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Answer by peterhahn.co.uk
26 Jun 2023
Thank you for your review. Please email us at service@peterhahn.co.uk and we will chase this further for you. We apologise sincerely for the delay at this time. Kind regards, your PETER HAHN Team.
15 Aug 2023
 Verified review
The time spent between ordering and delivery ,when an item is in stock, is way too long. Communication isn’t good when it comes to taking money from my account and sending items out for delivery And everything is put down to a new system that has taken most of the year to be installed .
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Answer by peterhahn.co.uk
16 Aug 2023
Thank you for your review we are sorry to hear you have not received your order in time, Please call us on 0800 0542120 so we can investigate this for you alternatively contact us via email at service@peterhahn.co.uk we look forward to hearing from you Kind Regards, Your PETER HAHN Team.
7 Jul 2023
 Verified review

Delivery slow

The issue with Peter Hahn is the time you have to wait for delivery of an order. It’s always around 10/12 days for delivery! Where as other companies it’s usually within 2/4 days or next day if you pay for express delivery! Peter Hahn however have a great selection of brands of shoes 👠!
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Answer by peterhahn.co.uk
10 Jul 2023
Thank you for your review. Per our terms and conditions on our website, our delivery timescale is 8-10 working days as all goods are shipped from Germany. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
KB
Kitty B.
Scotland
2 Jul 2023
 Verified review

Peter Han Declining service.…

Service from Peter Han has been seriously affected by their change in administration system recently. Their communication is very poor unlike in the past and I feel, as a retired Banker of 40 years experience in administration, they need too go back to their old excellent system.
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Answer by peterhahn.co.uk
3 Jul 2023
Hello and thank you for your review. Sadly, the introduction of our new internal systems did lead to some teething issues, however our team has worked extremely hard to iron these out so that we can continue providing a great service for our valued customers. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
4 Oct 2023
 Verified review
Had to cancel an order as it took too long . The next order apparently failed because they couldn't take payment. They did not inform me of this so I waited and waited for the order. I only found out when I contacted them via email. It took quite some time for them to respond
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Answer by peterhahn.co.uk
6 Oct 2023
Thank you for your review. We apologise sincerely that at this time your order was unable to be fulfilled. We will escalate your comments to our Head Office regarding the inconvenience caused to yourself. In the meantime if we can be of any further assistance do not hesitate to contact us Kind Regards. your PETER HAHN Team.
30 Mar 2023
 Verified review
My order has been delayed twice & still hasn't arrived, despite payment being taken. This is not a great service, but the products are good. I don't mind waiting if I know roughly when my order is going to turn up, but better communication in this respect would be appreciated.
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Answer by peterhahn.co.uk
31 Mar 2023
Thank you for your review. You have been charged as your order was dispatched on the 22.03.2023, our delivery timescale is 8-10 working days. Your order is due for delivery any time now with Royal Mail. Kind regards, your PETER HAHN Team.
5 May 2023
 Verified review
Communication! You aren’t advised when order has been despatched. No tracking available and customer service can’t give true information on where order is and if it’s been sent. A tad frustrating, when you pay £4.95 for delivery order took 20 days to arrive.
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Answer by peterhahn.co.uk
12 May 2023
Thank you for your review. Please be advised our orders are trackable via Royal Mail, we are more than happy to provide this information for you. You pay £4.95 delivery as we dispatch from Germany, however we do offer a free return label inside every parcel so a return will always be free. We have upgraded our systems and we hope to be able to offer a better service for our valued customers. Please accept our apologies for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.