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peterhahn.co.uk
Reviews:

1,318 reviews in the last 12 months12,652 total reviews  

3.68
Good
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Top positive review

30 Aug 2023
 Verified review
Have always loved your jeans so a fan. Have you changed your sizing? I purchased a size 16 S and was surprised to see how long the trousers were. They are even longer that the 16 R I purchased several years ago.

Top negative review

4 Jul 2023
 Verified review
I would usually give five stars but recently I ordered 3 pairs of jeans. The website said that all were in stock. After some time waiting, I made a call and was told they were waiting for one pair. I hadn’t asked for them to be sent together so asked that the two in stock pairs be sent immediately. I waited another couple of weeks, nothing. I called again. They were still waiting for one pair but the two in stock had still not been sent. I cancelled the whole order. Something seems to be happening, we were unable to track the status of orders online. It will be a while before I order anything again
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Reviews for peterhahn.co.uk

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3 Jan 2024
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2 Dec 2023
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Since your disastrous IT issues of many months I have held back from ordering, just so much hassle and failed orders and failed system. I started today with hope, IMMEDIATELY the registration I was forced to do failed everywhere, I have been a very busy customer of Peter Hahn for decades, still I need to do this farcical 'registration over and over, nothing 'customer number' on any emailed order conf, NOTHING and as recently as September, NO customer number so delving for paper ones. ALSO you keep promising free P&P but it NEVER comes and nowhere to delete it! COME ON PH, get your act together!! You used to be perfection ...and now what happened?
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22 Dec 2023
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It would be great if the orders could come faster , it takes up to two weeks to receive an order from the time of ordering, however due to the fact that things come from Germany it would be great if my order could arrive quicker, I note that you’ve started to inform me about items leaving the warehouse and on its way which is a great improvement.
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6 Dec 2023
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I found nothing wrong with this company.

I would have given 5 stars, but they were very slow on delivery time. After all the poor reviews, I was quite concerned. However, the goods arrived well packaged. Unfortunately the boots were too large, and I had to return them. I was refunded quite quickly.
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25 Dec 2023
 Verified review
Really ex cellent clothes but take a long time to come. If you want something for a special event be sure to order 3 or 4 weeks in advance
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20 Dec 2023
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Great Clothes

Great clothes only other comment is you have a long wait for them to arrive. If you want them for a special occasion order well i advance
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28 Dec 2023
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Pleased with most of my purchases. Some I find pricey, so unable to buy as often as I would like.
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19 Dec 2023
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Chosen clothes often not in stock when ordering and tracking when it’s available not obvious.
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2 Dec 2023
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If there is a problem with an order they are too slow to update the customer
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24 Dec 2023
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Have a good range of products. Not the cheapest!
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16 Dec 2023
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nice item

slow delivery
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4 Dec 2023
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JB
J.E. B.
Penrith.Cumbria
1 Dec 2023
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30 Aug 2023
 Verified review
Have always loved your jeans so a fan. Have you changed your sizing? I purchased a size 16 S and was surprised to see how long the trousers were. They are even longer that the 16 R I purchased several years ago.
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SE
Shandy E.
Hindhead
24 Oct 2023
 Verified review

Generally reliable.…

I have found Peter Hahn reliable, good and usually quite prompt in delivery, although just now I am experiencing a slight delay having ordered a couple of items.
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NJ
N M J.
Teddington
18 Apr 2023
 Verified review
Hello, Recently in March I did the sales and scooped some lovely items at a reduced price.  Peter Hahn's clothes are gorgeous and of high quality. The customer service is good. Some of the sale items I had to return because they either didn't suit or fit.  I sent an email to cancel the contract with Peter Hahn for items being returned and then posted them the package retaining proof of postage.  Over a month later there was still no acknowledgement from Peter Hahn that my returns package had arrived with them.   I worried that perhaps my package had gone astray.   My Trusted Shop Basic guarantee was about to expire therefore I phoned Peter Hahn yesterday afternoon, 17 April, to ask about my returns parcel.  An internal trace was initiated and a few hours later I received confirmation Receipt of Return email that yes, my returned items had safely arrived.  It is likely that the combination of the Easter break and Royal Mail problems plus sheer volume of business were the reason my package was extra slow arriving at Peter Hahn. Now that my returned items can be processed now I look forward to my refund in 7-14 days. When I get my refund I would be inclined to give a five star assessment. Faithfully yours, N Maureen John
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25 Sept 2023
 Verified review
Fantastic collection of good quality clothes and shoes. Everything I have bought, which is plenty, has been lovely. The website is very well thought out with the filters so you can find exactly what you are looking for. Also hovering on the colour choices without having to click and go into the product I like. Takes a bit longer than usual for delivery which is why I gave 4 stars. But a brilliant shopping experience.
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NM
10 Apr 2023
 Verified review
The clothes are great. The reason for dropping a star is because you can not see past orders on the website. It would be useful when reordering an item to be able to refer to the old order, because the numbers on the garment labels do not always correspond with the item numbers on the site, so it can be difficult to search for the item that you want to re-order. Delivery takes quite a while, though I appreciate the orders are shipped from Germany
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3 Jul 2023
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I ordered a pair of sandals on the 5th June (Size 3) and was informed that there was a slight delay in delivery. When I had not received them on the 30th June I contacted them to be informed that they did not know how long the delay would be. I cancelled my order. I would have liked to be informed earlier, so that I could have found alternatives. The size is difficult to find. I am pleased with the promptness which the query was processed.
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5 Aug 2023
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For some reason I found difficulty in applying the Promotion Code, in contrast to the voucher code, which was very clear and easy to apply. It would also be very helpful if you could indicate approximately how long until the item will be delivered. Could there be advice given concerning safe place of delivery if I'm out, eg. Porch or in alcove. Would it be possible to text or email me when the item was despatched?
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