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peterhahn.co.uk
Reviews:

1,322 reviews in the last 12 months12,652 total reviews  

3.68
Good
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Top positive review

30 Aug 2023
 Verified review
Have always loved your jeans so a fan. Have you changed your sizing? I purchased a size 16 S and was surprised to see how long the trousers were. They are even longer that the 16 R I purchased several years ago.

Top negative review

4 Jul 2023
 Verified review
I would usually give five stars but recently I ordered 3 pairs of jeans. The website said that all were in stock. After some time waiting, I made a call and was told they were waiting for one pair. I hadn’t asked for them to be sent together so asked that the two in stock pairs be sent immediately. I waited another couple of weeks, nothing. I called again. They were still waiting for one pair but the two in stock had still not been sent. I cancelled the whole order. Something seems to be happening, we were unable to track the status of orders online. It will be a while before I order anything again
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Reviews for peterhahn.co.uk

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Carol F.
Norfolk
15 Jan 2024
 Verified review
Never kept updated on delivery dates and sometimes you can wait quite a while and you feel you are left hanging.
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Answer by peterhahn.co.uk
16 Jan 2024
Thank you for your review, We are very sorry to hear your parcel took longer than usual to arrive, Please contact us on 0800 0542120 and one of our friendly agents would be more than happy to assist you further alternatively contact us on via email at service@peterhahn.co.uk and use TRUSTED SHOPS as the subject so we can locate your email, We look forward to hearing from you, Kind Regards Your PETER HAHN Team.
2 Jan 2024
 Verified review

Very disappointed this time

Very disappointed with the lack of delivery after payment had been made weeks before
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Answer by peterhahn.co.uk
2 Jan 2024
Thank you for your email We are very sorry to hear you have not received your order as of yet, Please contact us on 0800 0542120 and one of our friendly agents would be more than happy to assist you alternatively contact us via email at service@peterhahn.co.uk and use TRUSTED SHOPS as the subject so we can locate your email we look forward to hearing from you Kind Regards, Your PETER HAHN Team.
16 Jan 2024
 Verified review
usually good, but slow delivery this time.. perhaps Christmas traffic..
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Answer by peterhahn.co.uk
17 Jan 2024
Thank you for your review, we are sorry that your order took longer than expected. We have recently undertook a stock take than meant that we were unable dispatch any orders. This likely caused your order to take longer than usual. Once again we apologise for the inconvenience caused. Kind Regards, The PETER HAHN Team.
2 Jan 2024
 Verified review
Please reimburse my money for a jumper that was not suitable. This is not the first time I have had to ring customer services to ask where the payment is. It has made me feel I do not want to shop with Peter Hahn again. Other companies are far better at refunding customers-you are the worst, by far.
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Answer by peterhahn.co.uk
4 Jan 2024
Thank you for your review, We are very sorry to hear you have not yet received your refund as of yet please contact us on 0800 0542120 and one of our friendly agents would be more than happy to assist you with your query alternatively contact us vioa email at service@peterhahn.co.uk and use TRUSTED SHOPS as the subject so we can filter through and locate your email, We look forward to hearing from you Kind Regards, Your PETER HAHN Team.
MG
mary g.
SCUNTHORPE
1 Jan 2024
 Verified review
Customer service lied said my order had been sent out they couldn't even find my account or my name and address no apologies if I hadn't have spent an hour on the phone I would still be waiting for my order .It was a gift but to late to post off .The goods ok when they finally arrive .But the truth works for me
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Answer by peterhahn.co.uk
2 Jan 2024
Thank you for your review, We are very sorry to hear you have had a bad experiance at PETER HAHN and your order took longer than expected to arrive, Please contact us on 0800 0542120 so we can investigate this query for you in more depth and provide more training for our staff if needed alternatively contact us vai email at service@peterhahn.co.uk and use TRUSTED SHOPS as the subject so we can locate your email we look forward to hearing from you Kind Regards, Your PETER HAHN Team.
12 Jan 2024
 Verified review

OUT OF STOCK ITEMS / VERY SLOW DELIVERY

Dont put out of stock items as being for sale before christmas, and dont tell customers an order will arrive by christmas only to arrive on 10th january.
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Answer by peterhahn.co.uk
12 Jan 2024
Thank you for your review, we are sorry to hear that your order came later than expected, please contact us on 0800 054 2120 or or via email at service@peterhahn.co.uk so we can investigate this for you. Kind Regards, The PETER HAHN Team.
3 Jan 2024
 Verified review
I've been waiting too long for orders to arrive. I would like for returns to be acknowledged at least within a couple of days.
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Answer by peterhahn.co.uk
4 Jan 2024
Thank you for your review, We are very sorry to hear you order took longer than usual to arrive please contact us on 0800 0542120 and one of our agents would be more than happy to assist you and give you any information regarding refunds or any outstanding orders alternatively contact us via email at service@peterhahn.co.uk and use TRUSTED SHOPS as the subject so we can locate your email and investigate your query, We loom forward to hearing from you Kind Regards, Your PETER HAHN Team.
29 Dec 2023
 Verified review

non existent customer service

product OK Customer service when there is an issue is useless
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Answer by peterhahn.co.uk
30 Dec 2023
Hello, thank you for your review. We are sorry to hear of your disappointment regarding our service. Please contact our customer service team directly at service@peterhahn.co.uk with the specific details of your issue and we will be happy to look into that further for you. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
30 Dec 2023
 Verified review
I have not received either item.
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Answer by peterhahn.co.uk
30 Dec 2023
Hello, thank you for your review. We are sorry to hear you have not received your order. Please email us at service@peterhahn.co.uk and we will be pleased to assist you further. Alternatively contact us via telephone so we can assist you with your query, sorry for any inconvenience caused Kind regards, your PETER HAHN Team.
8 Jan 2024
 Verified review

Goods have still not arrived although ordered 3 days short of a month ago.

Goods have still not arrived 3
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Answer by peterhahn.co.uk
9 Jan 2024
Thank you for your review, We are sorry to hear you have not yet received your order. Please email us at service@peterhahn.co.uk and we will be pleased to assist you further. Alternatively contact us via telephone on 0800 0542120 so we can assist you with your query. Kind regards, your PETER HAHN Team.
29 Nov 2023
 Verified review
The ordering process is pretty simple and the goods are of high quality. No issue. But exchanging goods for a size up or down is not. You have to return the goods and then reorder, incurring postage. When you return things, there is no automatic acknowledgement that P Hahn has received them and is processing the refund, which many other retailers do. Also, I don't see the need for the big boxes used. You are a good retailer, with great choice, but you need to refine things more to make you great and easier to buy from. Sorry, if this sounds harsh, but it is meant in a constructive way.
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Answer by peterhahn.co.uk
30 Nov 2023
Thank you for your review, Please be advised that if you replace your order via the new order section of the returns form then the price you paid originally would be honoured and there would be no extra postage to pay. Please contact us 0800 054 2120 or via email at service@peterhahn.co.uk so we can investigate this further. Kind Regards, Your PETER HAHN Team.
LS
Leelee S.
Cheshire
1 Dec 2023
 Verified review
Improve delivery times and communication relating to orders placed especially if there's a delay. an example is an order Ive had since August and whilst instructed it may be out of stock but to pre order if it becomes available have never heard anything.Would be good & helpful to know
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Answer by peterhahn.co.uk
1 Dec 2023
Thank you for your review, we are sorry to hear you have not yet received your order. Please contact us on 0800 054 2120 or via email at service@peterhahn.co.uk so we can investigate this. Kind Regards, Your PETER HAHN Team.
21 Dec 2023
 Verified review
Good quality clothes, but my goodness takes approximately two weeks for delivery and if the goods are returned the refund takes for ever!! Certainly put me off buying from them especially when other retailers are much quicker in delivery and refunds.
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Answer by peterhahn.co.uk
21 Dec 2023
Thank you for your review, We are sorry delivery for your order took longer than usual, We can confirm our delivery time scale is 8-10 working days from the date of dispatch as stated in our terms and conditions, In relation to your refund if you have still not received your refund please contact us on 0800 0542120 and one of our friendly agents would be more than happy to assist you alternatively contact us via email at service@peterhahn.co.uk and use TRUSTED SHOPS as the subject so we can locate your email We look forward to hearing from you Kind Regards, Your PETER HAHN Team.
14 Dec 2023
 Verified review
Disappointed that I had to go back to find out about my order 3 weeks on. Email thereafter telling me it would be into January as out of stock. 3 days later the order appeared.
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Answer by peterhahn.co.uk
14 Dec 2023
Thank you for your review, we are sorry to hear your order took longer than expected. Please contact us on 0800 054 2120 and one of our friendly agents would be more than happy to assist you or contact us via email at service@peterhahn.co.uk so we can investigate this further for you, We look forward to hearing from you Kind Regards, Your PETER HAHN Team.
14 Dec 2023
 Verified review
I can only give my opinion on the last item I ordered which was a lime green sweater which I thought was too much money at approximately £85 for the quality of the item
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Answer by peterhahn.co.uk
14 Dec 2023
Thank you for your review, We are very sorry to hear you are not happy with the quality of the clothing you have received, Inside the parcel there is a free post return label you can use to return your item for a full refund if needed if you can also put a cover note within the parcel with the reason for retruning your item, Once we receive your return item back we can process your refund, In the meantime if we can be of any further assistance do not hesitate to contact us, We are sorry for an inconviances caused Kind Regards, Your PETER HAHN Team.
JO
Janet O.
Birmingham
23 Dec 2023
 Verified review
Excellent staff, excellent products but delivery times hopeless, can you not offer a faster delivery at a higher price?
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Answer by peterhahn.co.uk
27 Dec 2023
Thank you for your review, As per our terms and conditions our delivery time scale is 8-10 working days from the date of disptach for delivery unfortunately we are unable to offer a quicket delivery service if you would like any further information do not hesitate to contact us at service@peterhahn.co.uk and one of our friendly agents would be morw than happy to assist you further Kind Regards, Your PETER HAHN Team.
22 Dec 2023
 Verified review
Good quality clothes but standard delivery is much much slower than any other company I use.
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Answer by peterhahn.co.uk
22 Dec 2023
hank you for your review, We are sorry delivery for your order took longer than usual, We can confirm our delivery time scale is 8-10 working days from the date of dispatch as stated in our terms and conditions. Kind Regards, Your PETER HAHN Team.
4 Dec 2023
 Verified review

Goods quality great Del questionable

Goods quality great - commications over delivery detail limited and slow
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Answer by peterhahn.co.uk
6 Dec 2023
Thank you for your review, We are sorry to hear you parcel took longer than expected to arrive as per our terms and conditions our delivery time scale is 8-10 working days from the date of dispatch, If you need any further assistance do not hesitate to contact us on 0800 0542120 and one of our friendly agents would be more than happy to assist you Kind Regards, Your PETER HAHN Team.
1 Dec 2023
 Verified review

Refunds for returns

Had a problem getting a refund or returned goods earlier this year
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Answer by peterhahn.co.uk
5 Dec 2023
Thank you for your review, We are sorry to hear you may not have received your refund in time, Please contact us on 0800 0542120 so we can investigate this query for you alternatively contact us via email at service@peterhahn.co.uk and put TRUSTED SHOPS as the subject so we can filter through and locate your email, We look forward to hearing from you we sincerely apologise for the inconvenience caused to you on this occasion Kind Regards, Your PETER HAHN Team.
9 Dec 2023
 Verified review
Excellent quality but takes a long time to arrive
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Answer by peterhahn.co.uk
11 Dec 2023
Thank you for your review, We are sorry to hear your order took longer than usual to be delivered as per our terms and conditions our delivery time scale is 8-10 working days from the date of dispatch, Please contact us on 0800 0542120 and one of our friendly agents would be more than happy to assist you alternatively contact us via email at service@peterhahn.co.uk and we would be more than happy to check the status of your order, Sorry for any inconviances caused Kind Regards, Your PETER HAHN Team.