peterhahn.co.ukReviews

: 10,068Good

4.35

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certified since: 29/08/2013
updated on: 27/06/2022
peterhahn.co.uk is checked and certified according to the Trusted Shops quality criteria
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certified since: 29/08/2013
updated on: 27/06/2022
peterhahn.co.uk is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At peterhahn.co.uk, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more

Reviews for peterhahn.co.uk

1,635 verified reviews in the last 12 months

10,068 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


9 months ago
I have recently bought lots from Peter Hahn over the last few months - having ‘grown out of’ many items during lockdowns and also becoming fed up with shoddy quality from other suppliers. The clothes of the latter look fabulous in photographs on gorgeous models online but in reality the fabrics mostly turn out to be shoddy and unflattering. My Hahn purchases are the reverse - they look good, feel good, and are wearing well. Also having had too much experience of returning unwanted items to other suppliers, orders that were delivered crammed into horrible chunks of plastic, the Hahn packaging is brilliantly simple and elegant and could not be more customer friendly - thanks! Jacky Harrogate
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the most relevant critical review


5 months ago 
Wrong colour cardigan delivered. I sent it back the following day, enclosing an order for the red cardigan originally ordered and a cheque. I have received no confirmation that the parcel has been received or confirmation that a further order has been received and is being processed and an estimate of when I might receive the new order. This is routine for Peter Hahn. Other mail order firms provide a delivery date a few days beforehand. This enables the recipient to be at home . Parcels from Peter Hahn just arrive unannounced. This is a shame, as their clothes are lovely. I provide an email address, so communication would not be difficult.
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Reviews for peterhahn.co.uk

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(117)
 Verified review
2 months ago
Late dispatch .
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Answer by peterhahn.co.uk
2 months ago
Thank you for your review. We are sorry to hear that you are disappointed with our service. Please contact our team at service@peterhahn.co.uk or call us on 0800 054 2120 if you wish to discuss this further. Kind regards, Your PETER HAHN Team.
 Verified review
3 months ago
My previous orders with Peter Hahn have all been satisfactory. However item no 26503377 ordered on 2:3:22 along with other received items with the order has not yet been received despite the amount appearing as having been debited on my bank statement. I have other orders in the pipeline to receive for which I haven't yet been debited.
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Answer by peterhahn.co.uk
3 months ago
Thank you for your review. Item 26503377 was dispatched on the 30.03.2022 and delivery will take 8-10 working days as stated in our T&C's. Items 65691177 and 65547277 were dispatched on the 06.04.2022 and item 65573877 followed on the 09.04.2022. Again delivery on all items will take 8-10 working days. Item 65431977 is on a back order with expected stock due on or before the 20.06.2022. We will not charge you for this item until this is dispatched. If you have any further queries please call us on 0800 054 2120. Kind regards, your PETER HAHN Team.
 Verified review
3 months ago
Grossy inflated prices so although the clothes are good quality I usually wait for offers unless something is unique to Peter Hahn.
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 Verified review
3 months ago 
delivery times are far too long and refunds take too long. The prices are also way out of the league of most of us.
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Answer by peterhahn.co.uk
3 months ago
Thank you for your review. We are sorry to hear that you are disappointed with our service. Please contact our team at service@peterhahn.co.uk or call us on 0800 054 2120 if you wish to discuss this further. Kind regards, Your PETER HAHN Team.
 Verified review
3 months ago
Very bad experience trying for 48 hours to purchase. Finally done it at 20.30 tonight
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Answer by peterhahn.co.uk
3 months ago
Thank you for your review. We are sorry for the difficulties you have experienced, please email us at service@peterhahn.co.uk to discuss this further. Kind regards, your PETER HAHN Team.
 Verified review
3 months ago
Usually your trousers are a perfect fit but these were both too long for me.
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Answer by peterhahn.co.uk
3 months ago
Thank you for your review. We are sorry on this occasion the trousers were not suitable, please do return these to us using the freepost return label inside your parcel to return the items back for a full refund. Kind regards, your PETER HAHN Team.
 Verified review
3 months ago
The item was too big, and too long, and the smaller size was too small
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 Verified review
3 months ago
Lovely clothes but wait time for delivery is far too long
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Answer by peterhahn.co.uk
3 months ago
Thank you for your review. As stated in our T&C's all deliveries will take 8-10 working days stock permitting. We apologise for any inconvenience caused. Kind regards, your PETER HAHN Team.
 Verified review
3 months ago
FAR TOO LONG TAKEN TO DELIVER ORDERS
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Answer by peterhahn.co.uk
3 months ago
Thank you for your review. We are sorry to hear that you are disappointed with our service. Please contact our team at service@peterhahn.co.uk or call us on 0800 054 2120 if you wish to discuss this further. Kind regards, Your PETER HAHN Team.
 Verified review
4 months ago
The top is lovely, very comfortable yet flattering and I love the colour. But I think it is overpriced. I bought it because I urgently needed a top to match a suit and couldn’t find anything suitable in the shops. I waited quite a long time for delivery with no updates on the progress or when I could expect to receive it.
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 Verified review
3 months ago 
Delivery took approximately 3 weeks. Returns were simple, not sure if I’ve been refunded yet. I ordered sneakers which were too tight so needed to be returned. Although the quality of the footwear is excellent, the waiting time is too great so I will probably think twice before reordering again
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Answer by peterhahn.co.uk
3 months ago
Thank you for your review. We are sorry to hear about the delay in delivering your goods, however we are pleased to confirm your refund was issued on 24/03/2022, please allow 3-5 working days for this to show on your statement. If we can be of any further assistance, please get in touch. Kind regards, your PETER HAHN Team.
 Verified review
4 months ago 
I have corrected my delivery address on line many times and have contected the Company on several occasions by telephone requesting they sort out my delivery address to no avail. My village is missing from the address which means items take much longer to arrive
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Answer by peterhahn.co.uk
4 months ago
Thank you for your review. We are ever so sorry to read of this trouble please do email us at service@peterhahn.co.uk with your full address information. Please address the email F.A.O Kiera and she will pick the email up and correct the address on your account. Please do accept our sincerest apologies for the inconvenience caused. Kind regards, your PETER HAHN Team.
 Verified review
4 months ago 
I was disappointed with the print and when tried on looked frumpy. A shame as it was a nice shape and the quality of the material was good
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Answer by peterhahn.co.uk
4 months ago
Thank you for your review. We are sorry to hear this particular garment wasn't suitable for you. Please visit our website www.peterhahn.co.uk to browse our collection for something more suitable. We look forward to being of service in the future. Kind regards, Your PETER HAHN Team
 Verified review
4 months ago
Postage needs to speed up. Confirmation of order would also be good
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Answer by peterhahn.co.uk
4 months ago
Thank you for your review and your valued comments. Please be assured your feedback will be used to help improve our services in the future. If you'd like to discuss this further, please contact us on 0800 054 2120 or email us at service@peterhahn.co.uk. Kind regards, Your PETER HAHN Team.
 Verified review
4 months ago
very good but still waiting for one itm to arrive
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Answer by peterhahn.co.uk
3 months ago
Thank you for your review. Please call us on 0800 054 2120 or email us at service@peterhahn.co.uk and we'd be delighted to assist you further with your query. Kind regards, your PETER HAHN Team.
 Verified review
4 months ago
Quality of goods are good.Delivery is very slow
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Answer by peterhahn.co.uk
4 months ago
Thank you for your review. We are sorry that your delivery was slower than expected. Please be advised we generally say all orders will arrive within 8-10 working days as all goods are dispatched from our warehouse in Germany. If you'd like to discuss this further, please call us on 0800 054 2120 or email us at service@peterhahn.co.uk. Kind regards, your PETER HAHN Team.
 Verified review
4 months ago 
Slow delivery
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Answer by peterhahn.co.uk
4 months ago
Thank you for your review. As stated in our T&C's stock permitting, all orders will take 8-10 working days to arrive. We apologise for any inconvenience caused. Kind regards, your PETER HAHN Team.
 Verified review
4 months ago
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 Verified review
6 months ago
I contacted them twice on tracking my item, I must say that on both occasions they were very helpful and polite but on receiving the item which was a Day.Like sleeveless long jacket at sale price of £149 I was very very disappointed to find a split in the side seam,as it took a long time to arrive coming from Germany I had it stitched.i think it should have been inspected more closely as a card with it said packed and checked by a member of staff..
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Answer by peterhahn.co.uk
6 months ago
Thank you for your review. This is not the quality we endeavor to serve here at PETER HAHN and we sincerely apologise for this. Please do return the item and we will inspect this, and a full refund will be issued for you. We sincerely apologise for the inconvenience caused to you on this occasion. Kind regards, your PETER HAHN Team.
 Verified review
9 months ago 
Item arrived too late for my event. Dress was lovely and well made but a small problem was seen when the dress did not hang quite right and just needed a fastening adjusted slightly, which was impossible to do as the snap fastener was not stitched on, but was a fixed stud which could not be moved even a little bit without leaving a hole in the fabric! Beautiful dress had to be returned sadly.
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Answer by peterhahn.co.uk
9 months ago
Thank you for your review. Please do return the item back so our Customer Services Team can examine the item, and issue you a full refund. We sincerely apologise for the disappointment and inconvenience caused to you at this time. Kind regards, your PETER HAHN Team.