peterhahn.co.ukReviews:
1,225 reviews in the last 12 months12,652 total reviews
Good
Top positive review
21 Feb 2024
Verified review
I have bought many, many items from Peter Hahn and enjoyed wearing them very much. Much of their stock is above my price range but careful searching through the Sale pages is often rewarding. It's been particularly good of late when an extra 30% was being deducted from the sale price. But now I learn that the firm is no longer to trade in GB and clothingI'm quite devastated by this
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Top negative review
4 Jul 2023
Verified review
I would usually give five stars but recently I ordered 3 pairs of jeans. The website said that all were in stock. After some time waiting, I made a call and was told they were waiting for one pair. I hadn’t asked for them to be sent together so asked that the two in stock pairs be sent immediately. I waited another couple of weeks, nothing. I called again. They were still waiting for one pair but the two in stock had still not been sent. I cancelled the whole order. Something seems to be happening, we were unable to track the status of orders online. It will be a while before I order anything again
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Reviews for peterhahn.co.uk
ML
Margaret L.
Stafford
17 Jul 2023
Verified review
Perhaps you could let me know to what item of clothing this refers to, as I have ordered nothing since early June.
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Answer by peterhahn.co.uk
18 Jul 2023
Thank you for your review. Please call us on 0800 054 2120 with your query and we will be more than happy to assist you. Kind regards, your PETER HAHN Team.
14 May 2023
Verified review
Very long delivery time to the UK
They don't make it clear how long the delivery will take. For the UK 8-10 days. Not a problem as long as you know.
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Answer by peterhahn.co.uk
17 May 2023
Thank you for your review. We are sorry for the delay at receiving your orders at present, please be assured we are working hard too dispatch all orders as quickly as possible for you. No charge will be made until dispatch. Please accept our sincerest apologies for the inconvenience caused. Kind regards, your PETER HAHN Team.
RS
R S.
Colchester
8 Jun 2023
Verified review
Orders arrived very late. Regular updates and if products not available it will be courteous to inform customers
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Answer by peterhahn.co.uk
9 Jun 2023
Thank you for your review. Due to an issue with our custom clearance we can confirm orders dispatched in May had to be relabeled at our German warehouse. We are working hard to dispatch orders in a timely manner and we apologise for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.
IM
Isabel M.
Nursling
1 Oct 2023
Verified review
The item never arrived - ordered so long ago I've forgotten when, but it was a summer item, and it's now autumn!
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Answer by peterhahn.co.uk
2 Oct 2023
Thank you for your review. Please kindly contact us at service@peterhahn.co.uk and we will investigate this order for you. We look forward to your response. Kind regards, your PETER HAHN Team.
14 Jun 2023
Verified review
I am still waiting for order placed 10 May for my son’s wedding… no email… no courtesy call…. Still not here!!!
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Answer by peterhahn.co.uk
15 Jun 2023
Hello, thank you for your review. After our recent delays in relation to technical issues, we are pleased to confirm that all deliveries and refunds are now being made in our usual timescale. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
9 Jun 2023
Verified review
Very long delay in processing my order. Waited 4 weeks or more before getting the goods. Just not acceptable.
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26 May 2023
Verified review
Can never get the vouchers like today I have a voucher number50400118 valid until 19/06/2023
comes up invalid
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Answer by peterhahn.co.uk
31 May 2023
Hello, thank you for your review. We are sorry to hear that your voucher does not work. Please call us on 0800 0542120 to obtain a new code or email us at service@peterhahn.co.uk and the team will be happy to assist you further. Kind regards, your PETER HAHN Team.
28 Aug 2023
Verified review
I have still not received my order one month after order date
Despite telling me it was despatched weeks ago
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Answer by peterhahn.co.uk
29 Aug 2023
Thank you for your review we are very sorry to hear you have not received delivery for your order please contact us on 0800 0542120 so we can investigate this query for you. alternatively you email us at service@peterhahn.co.uk and include 'TRUSTED SHOPS REVIEW' in the subject and this will enable us to identify and resolve your query as quickly as possible for you, We look forward to hearing from you Kind regards, Your PETER HAHN Team.
29 Jun 2023
Verified review
take too long in refunding returns . i have tracked a parcel they received it 13th June on refund to date.
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Answer by peterhahn.co.uk
29 Jun 2023
Hello, thank you for your review. We are sorry to hear of your disappointment. Please email us at service@peterhahn.co.uk and we will be pleased to assist you further. Kind regards, your PETER HAHN Team.
13 Jul 2023
Verified review
Items that were in stock when ordering don’t arrive. No notice given that items are no longer available.
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Answer by peterhahn.co.uk
13 Jul 2023
Thank you for your review. Please call us on 0800 054 2120 so we can discuss this further with you. Kind regards, your PETER HAHN Team.
31 May 2023
Verified review
Waiting 4 weeks for the delivery of a pair of trousers that were supposed to be in stock - still no sign.
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Answer by peterhahn.co.uk
31 May 2023
Thank you for your review.
We understand and share your frustration. Unfortunately, due to a major system change, we have encountered unexpected technical issues that we are working on at full speed almost around the clock.
Rest assured that we are doing everything in our power to get your refund/delivery to you as soon as possible. If you have provided us with an email address we will update you as soon as your order/refund has been processed or if you haven’t we can add this now for you.
On behalf of Peter Hahn, we would like to sincerely apologise to you!
BA
Barbara A.
Falkirk
10 Jun 2023
Verified review
Waiting time for delivery was the longest I have experienced, but hope things will improve in the future
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Answer by peterhahn.co.uk
12 Jun 2023
Thank you for your review. Please do be assured once we have fixed our technical issues all deliveries will be delivered in our standard delivery timescale. We apologise sincerely for the delay at this time. Kind regards, your PETER HAHN Team.
VH
Valerie H.
Norwich
2 Jun 2023
Verified review
I have not received my very expensive order and Peter Hahn have failed to respond to my request for help
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Answer by peterhahn.co.uk
5 Jun 2023
Thank you for your review. Please be advised our standard delivery timescale is 8-10 working days as we dispatch from our German warehouse. At this time, we have just upgraded all our systems which has led to more teething problems than we anticipated. Please be assured we are working hard to dispatch all orders in a timely manner, and you will receive an email notification your order is in transit, should we hold your email address. Please accept our sincerest apologies for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.
AE
Anne E.
Coventry
3 Sept 2023
Verified review
Get system up and running . I can no longer see what I have ordered and when to expect it to arrive.
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Answer by peterhahn.co.uk
5 Sept 2023
Thank you for your review. We apologise for your account online being temporarily unavailable, we are working hard to fix this issue. Please contact us at service@peterhahn.co.uk with your query and we will be pleased to assist you further. Kind regards, your PETER HAHN Team.
11 Jul 2023
Verified review
The quality of their goods is excellent but their delivery is slow and their refund speed is terrible
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Answer by peterhahn.co.uk
11 Jul 2023
Thank you for your review. Per our terms and conditions on our website, our delivery timescale is 8-10 working days as all goods are shipped from Germany. Following recent system changes, we ran into a few teething issues during implementation and this sadly had an effect on all areas of our business. Please be assured that our team are working tirelessly to iron out any issues to ensure we can continue to provide the excellent service our valued customers have come to expect from us. We apologise for the inconvenience caused in the meantime. Kind regards, your PETER HAHN Team.
31 May 2023
Verified review
Awful at Refunding
Provide a refund in a reasonable time frame, I have been waiting nearly 30 days and still no refund.
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Answer by peterhahn.co.uk
1 Jun 2023
Thank you for your review.
We understand and share your frustration. Unfortunately, due to a major system change, we have encountered unexpected technical issues that we are working on at full speed almost around the clock.
Rest assured that we are doing everything in our power to get your refund/delivery to you as soon as possible. If you have provided us with an email address we will update you as soon as your order/refund has been processed or if you haven’t we can add this now for you.
On behalf of Peter Hahn, we would like to sincerely apologise to you!
30 Aug 2023
Verified review
Poor communication
We returned an item two weeks ago and haven’t yet had an acknowledgement nor a refund
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Answer by peterhahn.co.uk
31 Aug 2023
Thank you for your review. Please can you email us your proof of postage from Royal Mail to service@peterhahn.co.uk and this will allow us to expedite your return. We hope to hear from you soon. Kind regards, your PETER HAHN Team.
24 Oct 2023
Verified review
Still waiting for a refund. Peter Hahn very bad at keeping touch with customers.
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Answer by peterhahn.co.uk
25 Oct 2023
Thank you for your review, We are sorry to hear you have not received your refund, Please contact us on 0800 0542120 so we can investigate this query for you alternatively contact us via email at service@peterhahn.co.uk and put TRUSTED SHOPS as the subject so we can filter through and locate your email, We look forward to hearing from you we sincerely apologise for the inconvenience caused to you on this occasion Kind Regards, Your PETER HAHN Team.
9 Oct 2023
Verified review
More communication . Speed up delivery & refunds. Stop offering confusing bribes.
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Answer by peterhahn.co.uk
9 Oct 2023
Thank you for your review. We value your feedback and it will be added to our other feedback received and used to review our policies and procedures moving forward. If you have any specific concerns or complaints please contact one of our customer service team at service@peterhahn.co.uk or call one of our friendly advisors on 0800 054 2120.
Kind regards, your PETER HAHN Team
20 Dec 2023
Verified review
I haven't received my order from 22/11 and there is no communication.
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Answer by peterhahn.co.uk
21 Dec 2023
Thank you for your email We are very sorry to hear you have not received your order as of yet, Please contact us on 0800 0542120 and one of our friendly agents would be more than happy to assist you alternatively contact us via email at service@peterhahn.co.uk and use TRUSTED SHOPS as the subject so we can locate your email we look forward to hearing from you Kind Regards, Your PETER HAHN Team.