peterhahn.co.ukReviews:
1,208 reviews in the last 12 months12,652 total reviews
Good
Top positive review
21 Feb 2024
Verified review
I have bought many, many items from Peter Hahn and enjoyed wearing them very much. Much of their stock is above my price range but careful searching through the Sale pages is often rewarding. It's been particularly good of late when an extra 30% was being deducted from the sale price. But now I learn that the firm is no longer to trade in GB and clothingI'm quite devastated by this
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Top negative review
4 Jul 2023
Verified review
I would usually give five stars but recently I ordered 3 pairs of jeans. The website said that all were in stock. After some time waiting, I made a call and was told they were waiting for one pair. I hadn’t asked for them to be sent together so asked that the two in stock pairs be sent immediately. I waited another couple of weeks, nothing. I called again. They were still waiting for one pair but the two in stock had still not been sent. I cancelled the whole order. Something seems to be happening, we were unable to track the status of orders online. It will be a while before I order anything again
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Reviews for peterhahn.co.uk
15 Aug 2023
Verified review
The time spent between ordering and delivery ,when an item is in stock, is way too long. Communication isn’t good when it comes to taking money from my account and sending items out for delivery And everything is put down to a new system that has taken most of the year to be installed .
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Answer by peterhahn.co.uk
16 Aug 2023
Thank you for your review we are sorry to hear you have not received your order in time, Please call us on 0800 0542120 so we can investigate this for you alternatively contact us via email at service@peterhahn.co.uk we look forward to hearing from you Kind Regards, Your PETER HAHN Team.
7 Jul 2023
Verified review
Delivery slow
The issue with Peter Hahn is the time you have to wait for delivery of an order. It’s always around 10/12 days for delivery! Where as other companies it’s usually within 2/4 days or next day if you pay for express delivery! Peter Hahn however have a great selection of brands of shoes 👠!
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Answer by peterhahn.co.uk
10 Jul 2023
Thank you for your review. Per our terms and conditions on our website, our delivery timescale is 8-10 working days as all goods are shipped from Germany. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
KB
Kitty B.
Scotland
2 Jul 2023
Verified review
Peter Han Declining service.…
Service from Peter Han has been seriously affected by their change in administration system recently. Their communication is very poor unlike in the past and I feel, as a retired Banker of 40 years experience in administration, they need too go back to their old excellent system.
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Answer by peterhahn.co.uk
3 Jul 2023
Hello and thank you for your review. Sadly, the introduction of our new internal systems did lead to some teething issues, however our team has worked extremely hard to iron these out so that we can continue providing a great service for our valued customers. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
VH
Valerie H.
Ballyclare
27 Jul 2023
Verified review
I really enjoy shopping on the Peter Hahn site. I know they are changing to a new computer system which can cause teething problems but it would be good for future reference to know if the products aren't available an email could be sent through detailing any problems with orders.
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HK
Helen K.
Bognor Regis
26 Nov 2023
Verified review
Good clothes
Some of the clothes are extremely expensive. Their own are more reasonably priced, well made, amd fashionable. They come beautifully packed amd returns are promptly dealt with. My main gripe is the length of time they take to arrive amd the number of catalogues they send out.
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4 Oct 2023
Verified review
Had to cancel an order as it took too long .
The next order apparently failed because they couldn't take payment. They did not inform me of this so I waited and waited for the order. I only found out when I contacted them via email. It took quite some time for them to respond
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Answer by peterhahn.co.uk
6 Oct 2023
Thank you for your review. We apologise sincerely that at this time your order was unable to be fulfilled. We will escalate your comments to our Head Office regarding the inconvenience caused to yourself. In the meantime if we can be of any further assistance do not hesitate to contact us Kind Regards. your PETER HAHN Team.
11 Jun 2023
Verified review
I rang bout an order that I was waiting for that was late and you had already advised me of that but the operator I think his name was Ben told me that my original order was out of stock and so I was able to re order another article which was very good as it was for a wedding.
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CA
CARON A.
HEMPNALL
6 Aug 2023
Verified review
So many lovely clothes. Difficult to choose which one to buy but these days prices dictate. Hopefully, prices will come down a little to help people afford them. I have chosen today a lovely top and will continue to buy from Peter Hahn, as the quality is excellent.
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9 Sept 2023
Verified review
Excellent
I have bought clothes from Peter Hahn for a number of years. The clothes are very good quality and the website is easy to navigate. Schmidt und Fuchs jackets are particularly good for taller women. Only problem is that delivery is not always as fast as I would like.
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BB
Barrett B.
Alfreton
20 Jun 2023
Verified review
I like the clothes when they arrive. Unfortunately there is always a long delay before clothes arrive and no estimate is ever given of the possible delivery date. If other firms can provide an estimated delivery window, I do not see why Peter Hahn cannot do the same.
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15 Oct 2023
Verified review
So easy to order and return if necessary. I enjoy speaking to a person when ordering by telephone. Items are always of a high quality and money is returned quickly if an item is returned. I am always satisfied if I have a problem. A pleasure to shop with Peter Hahn
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18 Oct 2023
Verified review
Everything I've had from them is of excellent quality
They have a wide range and everything I've had from them is of excellent quality and precisely as described. Good use of natural fibres - wool, cotton etc - without the bulking out with man-mades which are impossible to wash with a clear environmental conscience.
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8 Jun 2023
Verified review
There was very little communication from the company . Delivery was very slow. Almost a month after I placed the order. Most companies these days send email once an order has been shipped with a link to track the order. Maybe Peter Hahn should think about this .
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Answer by peterhahn.co.uk
8 Jun 2023
Thank you for your review. Please be advised that due to an issue with custom clearance we had to relabel a lot of packages at our German warehouse. Our standard delivery timescale is 8-10 working days. For future orders, please email us at service@peterhahn.co.uk and we will provide you with your Royal Mail tracking link. Kind regards, your PETER HAHN Team.
BJ
beryl.james@icloud.com J.
Swansea
17 May 2023
Verified review
Excellent range of products
The range of products, and the quality are excellent, they arrive beautifully packed BUT it takes such a long time to get the items ordered.! I have been waiting since 2nd May for an order whereas other companies send items within three days - why the delay ?
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6 Dec 2023
Verified review
I found nothing wrong with this company.
I would have given 5 stars, but they were very slow on delivery time. After all the poor reviews, I was quite concerned. However, the goods arrived well packaged. Unfortunately the boots were too large, and I had to return them. I was refunded quite quickly.
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5 May 2023
Verified review
Communication! You aren’t advised when order has been despatched. No tracking available and customer service can’t give true information on where order is and if it’s been sent. A tad frustrating, when you pay £4.95 for delivery order took 20 days to arrive.
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Answer by peterhahn.co.uk
12 May 2023
Thank you for your review. Please be advised our orders are trackable via Royal Mail, we are more than happy to provide this information for you. You pay £4.95 delivery as we dispatch from Germany, however we do offer a free return label inside every parcel so a return will always be free. We have upgraded our systems and we hope to be able to offer a better service for our valued customers. Please accept our apologies for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.
1 Oct 2023
Verified review
I love the quality and the discreet quirky detail (eg sequins)
I love the quality and the small quirky detail on the last Brax Jeans I ordered, which "feminised" them and made them stand a little apart from other sellers.
I'm disappointed with the delivery times though - other suppliers leave you standing on this.
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JB
Judith B.
Cmberley
8 Oct 2023
Verified review
I ordered the indoor jacket online because it seemed impossible to phone in an order. I received the jacket eventually.
Now, Royal Mail have delivered another identical jacket. I will return it to Peter HAhn by mail, on Monday morning, 9th October.
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AM
ANN M.
Wirral
26 Aug 2023
Verified review
Really pleased
The jacket ordered was at a really good discounted price as Peter Hahn are not cheap products but are usually of a good quality. I was very pleased with the jacket, it was a lovely design,colour and the quality was there. Overall very satisfied .
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26 Apr 2023
Verified review
Allow plenty of time for delivery.
Although I usually appreciate the style and quality of clothes from this company, my only complaint is the time taken to deliver the goods. It's useless trying to buy for a special occasion/holiday unless you allow at least a month for delivery.
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Answer by peterhahn.co.uk
28 Apr 2023
Thank you for your review. As stated in our T&C's we kindly ask to allow 8-10 working days for the order to arrive as we dispatch from our German warehouse. Stock information is available online or by calling us on 0800 054 2120. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.