peterhahn.co.ukReviews:
1,234 reviews in the last 12 months12,652 total reviews
Good
Top positive review
21 Feb 2024
Verified review
I have bought many, many items from Peter Hahn and enjoyed wearing them very much. Much of their stock is above my price range but careful searching through the Sale pages is often rewarding. It's been particularly good of late when an extra 30% was being deducted from the sale price. But now I learn that the firm is no longer to trade in GB and clothingI'm quite devastated by this
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Top negative review
4 Jul 2023
Verified review
I would usually give five stars but recently I ordered 3 pairs of jeans. The website said that all were in stock. After some time waiting, I made a call and was told they were waiting for one pair. I hadn’t asked for them to be sent together so asked that the two in stock pairs be sent immediately. I waited another couple of weeks, nothing. I called again. They were still waiting for one pair but the two in stock had still not been sent. I cancelled the whole order. Something seems to be happening, we were unable to track the status of orders online. It will be a while before I order anything again
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Reviews for peterhahn.co.uk
10 Jun 2023
Verified review
Ordered two sweaters mid April. As they had not arrived by the beginning of June I phoned to see what had happened. The member of staff was extremely helpful, explaining there had been a fault with the computer system. I received one sweater a few days later but no explanation about the other item. Peter Hahn’s clothing is very good quality but the customer service could be better.
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Answer by peterhahn.co.uk
12 Jun 2023
Thank you for your review. Please do be assured we will deliver your 2nd item as quickly as we can. We are working around the clock to fix our system issues and we regret this has affected our valued customers so much at this stage. Kind regards, your PETER HAHN Team.
17 Jun 2023
Verified review
Their delivery timescale is poor, much poorer than others selling similar goods. They need to improve upon these timescales or be much more upfront with their service delivery capabilities.
From researching their 'feedback', they obviously have a major problem with 'customer perception', which does not instil confidence in their ability to timeous deliver their products.
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Answer by peterhahn.co.uk
19 Jun 2023
Hello, thank you for your review. After our recent delays in relation to technical issues, we are pleased to confirm that all deliveries and refunds are now being made in our usual timescale. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
BJ
beryl.james@icloud.com J.
Swansea
7 Aug 2023
Verified review
I love the catalogues, website, quality and range BUT I hate the long delay between ordering and receipt of the goods. I placed an order for two in stock items three weeks ago and still haven't had them. This is really very poor customer service . I understood that there was recently a reorganisation which was intended to improve the situation - it clearly hasn't.!
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12 Jul 2023
Verified review
Mixed views
The clothing is of excellent quality. Unfortunately the time taken to receive the goods is far too long & I often feel that I want to cancel the order. I have currently ordered things to be worn on particular occasions & have been most disappointed not to receive them on time, I am still waiting to receive an item which was ordered in May.
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Answer by peterhahn.co.uk
13 Jul 2023
Thank you for your review. Please call us on 0800 054 2120 so we can chase this further for you. Kind regards, your PETER HAHN Team.
16 Nov 2023
Verified review
Delivery is too slow purchases can take up to two weeks or more.
Your on line redeeming code claimed so far never worked I am having to ask by email for refund. Only to be told by rerun email that I was too late and will be refunded if I keep the goods. How by emailing again to inform you that I am keeping the goods? Not a good system.
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Answer by peterhahn.co.uk
16 Nov 2023
Thank you for your review, we are sorry to hear you had issues applying your voucher. Please contact us on 0800 054 2120 so we can assist you with this. Alternatively you can email on service@peterhahn.co.uk. Kind Regards, Your PETER HAHN Team.
AP
alex p.
holywood
9 Sept 2023
Verified review
My wife is a great fan of all the fashion especially her latest purchase of a twinset along with her other items over a number of years and will continue to do so. Very good quality. On the trouser level 28" does not suit petite it should be around 27" to suit smaller person. Keep up good work. Thanks Alex.
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30 May 2023
Verified review
Peter Hahn has an excellent website & is incredibly efficient once an order is made. Most items are actually out of my price range but there are frequent opportunities to grab something nice. I especially appreciate having such stylish items in bigger sizes -- many ranges only go to 18 max.
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LS
Leelee S.
Cheshire
1 Dec 2023
Verified review
Improve delivery times and communication relating to orders placed especially if there's a delay. an example is an order Ive had since August and whilst instructed it may be out of stock but to pre order if it becomes available have never heard anything.Would be good & helpful to know
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Answer by peterhahn.co.uk
1 Dec 2023
Thank you for your review, we are sorry to hear you have not yet received your order. Please contact us on 0800 054 2120 or via email at service@peterhahn.co.uk so we can investigate this. Kind Regards, Your PETER HAHN Team.
BJ
beryl.james@icloud.com J.
Swansea
23 Aug 2023
Verified review
What a pity they can’t get organised!
I just don’t like this year’s fashions. Plus delivery times are ludicrously long. My last order took over a month. It was only a top which could have been putinthe post and arrived in two days. There’s clearly a big problem in the Company.
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9 Aug 2023
Verified review
Could get no reply when phoning to place order. Tried on 3 consecutive days. Explanation was changes in system! Previous order for jacket never arrived on phoning told it was on way but item never delivered with no explanation.
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Answer by peterhahn.co.uk
10 Aug 2023
Thank you for your review. Our phone lines are exceptionally busy at present, we apologise for this. We have recently changed our database and it has caused real technical errors. We apologise sincerely, you can contact us at service@peterhahn.co.uk for further assistance. Kind regards, your PETER HAHN Team.
18 Oct 2023
Verified review
They need to improve customers recording of purchases online.
More reference to purchases made.
Also the need to swap an item for a different size in the same transaction
i.e. return and exchange at the same time.
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Answer by peterhahn.co.uk
19 Oct 2023
Thank you for your email, Please contact us on 0800 0542120 and one of our friendly agents will be able to assist you in replacing your order alternatively contact us via email at service@peterhahn.co.uk and put TRUSTED SHOP as the subject so we can filter through and locate your email, We look forward to hearing from you Kind Regards, Your PETER HAHN Team.
14 Dec 2023
Verified review
Disappointed that I had to go back to find out about my order 3 weeks on. Email thereafter telling me it would be into January as out of stock. 3 days later the order appeared.
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Answer by peterhahn.co.uk
14 Dec 2023
Thank you for your review, we are sorry to hear your order took longer than expected. Please contact us on 0800 054 2120 and one of our friendly agents would be more than happy to assist you or contact us via email at service@peterhahn.co.uk so we can investigate this further for you, We look forward to hearing from you Kind Regards, Your PETER HAHN Team.
18 Nov 2023
Verified review
Discount offered on next purchase not this one.
I don’t like apps and online stores that offer you a discount and then move the voucher to your next purchase, knowing there is less chance of actually having to honour it.
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Answer by peterhahn.co.uk
20 Nov 2023
Thank you for your review, we are sorry to hear you had issues applying your voucher. Please contact us on 0800 054 2120 so we can assist you with this. Alternatively you can email on service@peterhahn.co.uk. Kind Regards, Your PETER HAHN Team.
9 Aug 2023
Verified review
I find their delivery times very slow. I appreciate they come from Germany but so do Madeleine & they are quite quick. However, the quality if PH clothes are good.
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8 Nov 2023
Verified review
It would be nice to have a email to let us know when a item has
been dispatched. Also an email when items have been returned
as is the case with this order.
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Answer by peterhahn.co.uk
9 Nov 2023
Thank you for your review, I have checked your order and it has been dispatched today. You should have receive a dispatch confirmation email, if not please check your junk or spam folder. If you still have not received it please contact us via email on service@peterhahn.co.uk. Kind Regards, Your PETER HAHN Team.
30 Oct 2023
Verified review
The only criticism is the length of time it takes to receive orders and then to receive refunds , if appropriate
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Answer by peterhahn.co.uk
30 Oct 2023
Thank you for your review, We are sorry to hear your refund took longer than usual, As per our terms and conditions our delivery time scale is 8-10 working days from the date of diapatch We can confirm we will escalate your comment to our Head Office and we apologise sincerely for any inconvenience caused to yourself. In the meantime if we can be of any further assistance do not hesitate to contact us Kind regards, your PETER HAHN Team.
JB
Jennifer B.
TWICKENHAM
31 Oct 2023
Verified review
Returns look too formal
I gave this 3 stars because the item I purchase was a bad fit for me and the returns policy looked extremely formal and as if there was doubt about getting my money back. It is in very legal jargon regarding a contract I entered into with them etc etc. Certainly not User friendly and would make me hesitate to order from them again. At the moment I do not know if I have got my money back.
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Answer by peterhahn.co.uk
31 Oct 2023
Thank you for your review. Please be assured as stated in our T&C's we offer a Lifetime Guarentee here at PETER HAHN which means we do not specify a time limit on our returns. We have tried to locate your account via the provided email to confirm the refund but sadly this has not been located. We kindly ask you to contact us at service@peterhahn.co.uk with your query and we will be pleased to assist you further. We apologise sincerely for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.
MW
Mellelle W.
London
29 Jun 2023
Verified review
Too many delays!
I ordered items on June 1 2023 and as yet they have not been received although they “were in stock” at time of ordering. Such delays are not uncommon with this company although this is the longest I have experienced. The company have still given no date of delivery. Pity because the goods are usually of good quality but the delays mean I tend now not to order goods from it.
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Answer by peterhahn.co.uk
29 Jun 2023
Hello, thank you for your review. We are sorry to hear of your disappointment. Please email us at service@peterhahn.co.uk and we will be pleased to assist you further. Kind regards, your PETER HAHN Team.
16 Jul 2023
Verified review
I placed my last order on 18 June. The website said delivery by 23 June ( I was a little surprised by the short delivery time). When nothing arrived during the first week in July I called PH only to be told that my order wasn’t even in stock and there was no chance of me receiving it. Not much of an apology but rather blaming a new computer system being installed.
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5 Jul 2023
Verified review
No delivery yet
I still have not received delivery of my order placed on 31st May, 2023. Yet again the event for which I wanted the new trousers has passed. Disappointing, but I will continue to wait. There was a message on the order confirmation to the effect that deliveries were taking longer than normal but I think Peter Hahn should try to do more to alleviate the situation.
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Answer by peterhahn.co.uk
10 Jul 2023
Thank you for your review. We are sorry to read we were not able to supply your trousers in time for your event. Please email us at service@peterhahn.co.uk so you can discuss this further with our Customer Services Team. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.