Certificate for mountfieldlawnmowers.co.uk

No. XBC084DAF5DA522279A9AD69ABEE73C3B
 

Approved on
27/09/2018
Valid until
26/09/2019
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for mountfieldlawnmowers.co.uk



Excellent

4.64/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 134 Trusted Shops reviews collected in the last 12 months.
In total, mountfieldlawnmowers.co.uk has already collected 442 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
26/06/2018
Date of order
19/06/2018
26/06/2018
Bought directly from Mountfield on line. A good experience all round. But having been connected to their local agent for advice I wish I had gone and reviewed all options with him before purchase. He tells me the price would have been the same and he would have assembled it for me.
That said we are still pleased with our new Mounfield mower.
5.00
Excellent

Date of publication
23/06/2018
Date of order
16/06/2018
23/06/2018
Very efficient and speedy service. All requests were carried out. A pleasure to do business with this company
5.00
Excellent

Date of publication
22/06/2018
Date of order
07/06/2018
22/06/2018
Took over a week to be delivered which was flagged on ordering but very slow compared to others. Only used once so far, good cut but dust and small cuttings tend to blow back into your face through gap in collector which is annoying
3.33
Fair

Date of publication
21/06/2018
Date of order
13/06/2018
21/06/2018
From the moment the order was made until the moment it arrived i was kept informed,it arrived in pristine condition and works exactly as it should.Exceptional service.
5.00
Excellent

Date of publication
20/06/2018
Date of order
28/05/2018
20/06/2018
satisfactory
4.67
Excellent

Date of publication
20/06/2018
Date of order
12/06/2018
20/06/2018
Excellent service
5.00
Excellent

Date of publication
19/06/2018
Date of order
09/06/2018
19/06/2018
Delivered on time as expected. A superb lawn mower.
5.00
Excellent

Date of publication
19/06/2018
Date of order
12/06/2018
19/06/2018
Brilliant website, very quick delivery and I was kept informed throughout the whole process, product so far exceeds expectations, well done you guys
5.00
Excellent

Date of publication
19/06/2018
Date of order
12/06/2018
19/06/2018
Clear and easy to understand website, easy to compare products. Purchase process was simple and mower was delivered as expected. Put together easily and started first time. Help desk were very helpful with questions.
5.00
Excellent

Date of publication
17/06/2018
Date of order
10/06/2018
17/06/2018
Very good on keeping updated on the delivery, arrived ok.
5.00
Excellent

Date of publication
16/06/2018
Date of order
09/06/2018
16/06/2018
Job done
5.00
Excellent

Date of publication
16/06/2018
Date of order
02/06/2018
16/06/2018
Product arrived two days after I ordered and was well packaged and delivered on time. On opening the box one of the parts was faulty but a quick phone call and a replacement part was with me within 48 hours. Excellent customer service from start to finish. Mower started first time and cut well. Our last mower lasted 25 years so we have every confidence in this new model. Would highly recommend.
5.00
Excellent

Date of publication
16/06/2018
Date of order
06/06/2018
16/06/2018
Communication was excellent. Delivery time specific and adhered to. Detailed description of parts and operation. Lovely mower
5.00
Excellent

Date of publication
16/06/2018
Date of order
08/06/2018
16/06/2018
Delivered on time.
5.00
Excellent

Date of publication
14/06/2018
Date of order
05/06/2018
14/06/2018
I ordered direct from Mountfield. I was told that their agent (Reading Garden Machinery) would deliver it within 7 days. It arrived, ready to go, the next day and I was shown how to use it. The mower was easy to use but, never having had a mulching mower, expected the cut grass to disappear. It left some small clumps of finely cut grass that disappeared in 2 dry days. (sooner with some rain?)
4.67
Excellent

Date of publication
14/06/2018
Date of order
03/06/2018
14/06/2018
My son dose the mowing and is very happy with the way it cuts and delivery was exceptional
5.00
Excellent

Date of publication
12/06/2018
Date of order
04/06/2018
12/06/2018
Very satisfied with whole procedure
4.00
Good

Date of publication
09/06/2018
Date of order
01/06/2018
09/06/2018
New lawnmower faulty however excellent customer service in the process of replacing and returning mower
4.33
Good

Date of publication
08/06/2018
Date of order
01/06/2018
08/06/2018
Excellent service
5.00
Excellent

Date of publication
31/05/2018
Date of order
24/05/2018
31/05/2018
All aspects of transaction were smooth and efficient
5.00
Excellent

Date of publication
31/05/2018
Date of order
23/05/2018
31/05/2018
The delivery man was very pleasant and helpful.
5.00
Excellent

Date of publication
31/05/2018
Date of order
24/05/2018
31/05/2018
Everything was very straight forward. Only thing I would have liked was an estimated time of arrival. I rang the number given but the caller couldn’t give me time.
4.00
Good

Date of publication
30/05/2018
Date of order
23/05/2018
30/05/2018
First class delivery, very quick. Have got both strimmer and lawnmower, battery, for the first time. Never used Mountfield before. Have used once only but it does the job great.
5.00
Excellent

Date of publication
30/05/2018
Date of order
23/05/2018
30/05/2018
Super product , pity about the delivery delay caused by Lithium Batteries
4.33
Good

Date of publication
29/05/2018
Date of order
07/05/2018
29/05/2018
Machine arrived on time fully assembled, sadly the first day I went to use it, the machine would not start due to faulty battery connections. This was soon rectified by the local suppliers. So far I have found the machine reasonably simple to use and makes cutting my lawns enjoyable and less of a chore. I would advise anybody ordering the Mountfield 87M Ride on mower to order the mulching plug.
4.00
Good

Date of publication
29/05/2018
Date of order
20/05/2018
29/05/2018
The mower is of similar standard to my previous Mountfield and is entirely satisfactory. However, the accompanying paperwork is very poor. Some paperwork has part numbers on the front which do not directly relate to the Mountfield part number, some has assembly instructions which are misleading and several are in 24 or more languages. Too little tracking information was made available.
3.67
Good

Date of publication
26/05/2018
Date of order
29/03/2018
26/05/2018
Bought a Mountfield SP535HW V a few weeks ago. Ordering straightforward, delivery prompt and on the specified day.
Used for a month, excellent machine.
Only criticism is the manual provided. First 10 pages are diagrams with numbers or letters (no words). Then comes the text in 5 languages of which English is the 3rd. So you constantly have to go back and forth between diagrams & text.
5.00
Excellent

Date of publication
25/05/2018
Date of order
17/05/2018
25/05/2018
The lawnmower I ordered was delivered on time and is cutting my grass effectively. Assembling the grass box was fiddly but hopefully now it is assembled it will do the job long term.
4.67
Excellent

Date of publication
24/05/2018
Date of order
13/05/2018
24/05/2018
excelent on all departments- best lawn mower Ever.
R Weston.
4.67
Excellent

Date of publication
24/05/2018
Date of order
16/05/2018
24/05/2018
Good product, good service
5.00
Excellent

Date of publication
22/05/2018
Date of order
25/04/2018
22/05/2018
Excellent service, mower delivered to agreed schedule.
5.00
Excellent

Date of publication
21/05/2018
Date of order
14/05/2018
21/05/2018
Quick service and delivery. Great value mower does wonderful job of lawns.
5.00
Excellent

Date of publication
21/05/2018
Date of order
14/05/2018
21/05/2018
good product and service
4.00
Good

Date of publication
16/05/2018
Date of order
07/05/2018
16/05/2018
great service
5.00
Excellent

Date of publication
16/05/2018
Date of order
08/05/2018
16/05/2018
Terrific service from Mountfield however little disappointed that included with the new mower was a voucher for Green Thumb lawn care if you contact them they will arrange a free assessment of your lawn and treat accordingly. Having contacted Green Thumb on three occasions still not had a response
5.00
Excellent

Date of publication
12/05/2018
Date of order
02/05/2018
12/05/2018
Good product. Efficient delivery and good customer service with regular updates on deliver.
5.00
Excellent

Date of publication
11/05/2018
Date of order
04/05/2018
11/05/2018
Goods as expected. Would have given a five for delivery, but USP said that no one was available to accept delivery on the delivery date, which I don’t accept. Goods delivered the next day and time as agreed with UPS
4.67
Excellent

Date of publication
11/05/2018
Date of order
04/05/2018
11/05/2018
With all the items I've purchased so far. Strimmer, Tiller, Chain saw, etc.
I do feel the instruction booklets are lacking in a number of areas.
The Tiller has done a great job with a previously dug plot of heavy soil mixed with sharp sand.
The strimmer works well, though a harness support would benefit some users.
Yet to use the Chain saw and hedge trimmer, but will comment in a month's time.
4.67
Excellent

Date of publication
11/05/2018
Date of order
24/04/2018
11/05/2018
No comment
4.00
Good

Date of publication
09/05/2018
Date of order
02/05/2018
09/05/2018
Ordering and delivery were fine. I did have a bit of bother with one of the front wheels but eventually managed to sort it
4.67
Excellent

mountfieldlawnmowers.co.uk customer reviews

mountfieldlawnmowers.co.uk

mountfieldlawnmowers.co.uk was certified by Trusted Shops on 27/09/2018.

Contact
Unit 8 Bluewater Estate, Bell Close
PL7 4JH Plymouth, Devon
United Kingdom
amanda.kincaid@ggpuk.com
mountfieldlawnmowers.co.uk
Owner
Stiga LTD
Unit 8 Bluewater Estate, Bell Close
PL7 4JH Plymouth, Devon
United Kingdom
Trade register
Companies House 01074935
Authorized representative
Adam Godfrey
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Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with mountfieldlawnmowers.co.uk in their own words.

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4.5 - 3.5Good
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