Certificate for mountfieldlawnmowers.co.uk

No. XBC084DAF5DA522279A9AD69ABEE73C3B
 

Approved on
27/09/2018
Valid until
26/09/2019
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for mountfieldlawnmowers.co.uk



Excellent

4.64/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 128 Trusted Shops reviews collected in the last 12 months.
In total, mountfieldlawnmowers.co.uk has already collected 521 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
08/05/2019
Date of order
01/05/2019
08/05/2019
Excellent service delivered at designated time
5.00
Excellent

Date of publication
08/05/2019
Date of order
21/04/2019
08/05/2019
First order was returned to sender as they didn't label package correctly. They tried to blame the courier for this, and I cancelled the order. Even though I'd cancelled, they sent out a partial order (which was useless by itself). They never once replied to my emails, and I had to claim refund through Paypal. I'd suggest to avoid this company.
1.00
Very Poor

mountfieldlawnmowers.co.uk replies: 10/05/2019
Thank your for review, we are sorry to hear that you are not happy with the delivery service, however, this was beyond our control as we do use a third party courier. The product you ordered was a battery product and both the tiller and battery were sent at the same time, unfortunately the battery was held as it is classified as 'dangerous goods'

Date of publication
08/05/2019
Date of order
30/04/2019
08/05/2019
Actually arrived early.
Haven't used it yet but all seems OK.
It was a great deal though. Thanks
4.00
Good

Date of publication
07/05/2019
Date of order
29/04/2019
07/05/2019
Great advice and customer service.
5.00
Excellent

Date of publication
06/05/2019
Date of order
29/04/2019
06/05/2019
Nothing further to add than excellent
5.00
Excellent

Date of publication
06/05/2019
Date of order
29/04/2019
06/05/2019
Excellent service, speedy, good liaison, delivered ready to use with tuition
5.00
Excellent

Date of publication
06/05/2019
Date of order
29/04/2019
06/05/2019
Very good delivery, very good service all round.
5.00
Excellent

Date of publication
06/05/2019
Date of order
29/04/2019
06/05/2019
With such a large choice of lawnmowers on the market I needed a lawnmower that was up to the job one that was going to give me years of service. That’s why I choose Mountfield not saying that these are the cheapest out there but for the price the best, really pleased with my purchase starts first time every time like the wash though features easy to keep the mower clean after each use. Thanks
5.00
Excellent

Date of publication
04/05/2019
Date of order
27/04/2019
04/05/2019
Delivered on time, with no hassle,
Nice machine, and started with first pull, and had no problems setting it up.
5.00
Excellent

Date of publication
03/05/2019
Date of order
26/04/2019
03/05/2019
would recommend you any time. Brilliant.
5.00
Excellent

Date of publication
01/05/2019
Date of order
04/04/2019
01/05/2019
excellent service all round
5.00
Excellent

Date of publication
30/04/2019
Date of order
23/04/2019
30/04/2019
Goods delivered on date specified and the article was easy to assemble.the process of ordering was very straight forward. Everything you want really
4.00
Good

Date of publication
30/04/2019
Date of order
23/04/2019
30/04/2019
Delivery from SJH Machinery was great, informed when the mower was to be delivered etc, unfortunately there was a problem with the machine, rear roller loose and cut collapsing to cut #1 grade setting so not a great start with Mountfield.....the positive is that within 1/2 hr of being advised of this the machine was taken back by SJH Machinery so look forward to re-delivery soon
3.67
Good

Date of publication
23/04/2019
Date of order
13/04/2019
23/04/2019
easy to order. great delivery.
5.00
Excellent

Date of publication
23/04/2019
Date of order
08/04/2019
23/04/2019
Did what they offered to do.
5.00
Excellent

Date of publication
22/04/2019
Date of order
15/04/2019
22/04/2019
New lawnmower won’t even start, having to have it fixed just to get it going for the first time out the box
2.33
Poor

mountfieldlawnmowers.co.uk replies: 23/04/2019
I believe you have now been in contact with my colleague from our technical call centre who has advised you on how to get this resolved. Thank you for your feedback.

Date of publication
20/04/2019
Date of order
11/04/2019
20/04/2019
Arrived on time ,mower very good and a good price
5.00
Excellent

Date of publication
17/04/2019
Date of order
09/04/2019
17/04/2019
Great safely arrived and was very early perfect for me
5.00
Excellent

Date of publication
15/04/2019
Date of order
08/04/2019
15/04/2019
Very good experience. Thanks
5.00
Excellent

Date of publication
14/04/2019
Date of order
07/04/2019
14/04/2019
7 - 10 days delivery quoted, but delivered next day. Fully checked, set up and run on delivery. Excellent service. Would highly recommend.
5.00
Excellent

Date of publication
14/04/2019
Date of order
30/03/2019
14/04/2019
Excellent
5.00
Excellent

Date of publication
14/04/2019
Date of order
06/04/2019
14/04/2019
Lawnmower received on time in allocated slot. Cost a few quid but worth knowing it would come when I was in
5.00
Excellent

Date of publication
10/04/2019
Date of order
03/04/2019
10/04/2019
Good quality machine one battery easily did both lawns but second back up battery handy,good cut and height settings available. only down side for me personally was the grass box took some force and time to clip it together plastic and very bendy.
4.00
Good

Date of publication
06/04/2019
Date of order
30/03/2019
06/04/2019
kept informed of delivery . The courier very good.
5.00
Excellent

Date of publication
05/04/2019
Date of order
28/03/2019
05/04/2019
Was very helpful with any questions I asked prompt delivery on day requested
4.67
Excellent

Date of publication
04/04/2019
Date of order
26/03/2019
04/04/2019
Delivery was late and not as promised Otherwise all is well.
3.67
Good

Date of publication
02/04/2019
Date of order
26/03/2019
02/04/2019
1st class service Excellent lawn mower would recommend to others
5.00
Excellent

Date of publication
26/03/2019
Date of order
19/03/2019
26/03/2019
Great service, delivered within 24 hrs.
5.00
Excellent

Date of publication
26/03/2019
Date of order
19/03/2019
26/03/2019
Fairly easy to assemble and it started first time.
4.67
Excellent

Date of publication
24/03/2019
Date of order
16/03/2019
24/03/2019
Service over the internet was good. Delivered on time. Got piece left over when putting together so off to Ibbots to find out what it is.
4.33
Good

Date of publication
22/03/2019
Date of order
08/03/2019
22/03/2019
All good
4.00
Good

Date of publication
12/03/2019
Date of order
05/03/2019
12/03/2019
The lawnmower was boxed well and delivered on time with all parts as necessary
5.00
Excellent

Date of publication
11/03/2019
Date of order
04/03/2019
11/03/2019
Very good
5.00
Excellent

Date of publication
09/03/2019
Date of order
02/03/2019
09/03/2019
Just what I was expecting from this respectable firm. I purchased my first Mountfield 14 years ago. I decided it was time to replace it as the casing is showing sign of advance corrosion but never the less it still working and it never let me down. After months in the garden hut, it started on the 2nd pull
I will be very happy if this new mower give me the same service, no doubt it will
5.00
Excellent

Date of publication
09/03/2019
Date of order
02/03/2019
09/03/2019
the goods were delivered on time stated and the delivery driver was kind enough to help carry it into my garage,
Very impressed.
Mr M Lomas
5.00
Excellent

Date of publication
05/03/2019
Date of order
26/02/2019
05/03/2019
Great on the phone advice and next day delivery. Only query perhaps is if you shop around there’s quite a variation on the price.
5.00
Excellent

Date of publication
04/03/2019
Date of order
25/02/2019
04/03/2019
problems getting goods to delivery firm?? not certain who was to blame
4.33
Good

Date of publication
01/03/2019
Date of order
22/02/2019
01/03/2019
Excellent service from start to finish. Ordered the afternoon before, the local delivery was arranged straightaway. I received the white glove service, which is a quick tour of the machine & use. The mower is just what I wanted. It does a very good job of mowing uneven lawns as well as flat. Ideal for a medium to large garden when a sit-on would be difficult to manage around borders & trees.
5.00
Excellent

Date of publication
24/01/2019
Date of order
17/01/2019
24/01/2019
goods as ordered delivered within 4 days. Communication regarding delivery was excellent - even specifying a time
4.00
Good

Date of publication
07/11/2018
Date of order
22/10/2018
07/11/2018
All worked well from order to delivery
5.00
Excellent

mountfieldlawnmowers.co.uk customer reviews

mountfieldlawnmowers.co.uk

mountfieldlawnmowers.co.uk was certified by Trusted Shops on 27/09/2018.

Contact
Unit 8 Bluewater Estate, Bell Close
PL7 4JH Plymouth, Devon
United Kingdom
amanda.kincaid@ggpuk.com
mountfieldlawnmowers.co.uk
Owner
Stiga LTD
Unit 8 Bluewater Estate, Bell Close
PL7 4JH Plymouth, Devon
United Kingdom
Trade register
Companies House 01074935
Authorized representative
Adam Godfrey
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with mountfieldlawnmowers.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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