Certificate for mountfieldlawnmowers.co.uk

No. XBC084DAF5DA522279A9AD69ABEE73C3B
 

Approved on
27/09/2018
Valid until
26/09/2020
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for mountfieldlawnmowers.co.uk



Excellent

4.64/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 156 Trusted Shops reviews collected in the last 12 months.
In total, mountfieldlawnmowers.co.uk has already collected 576 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
07/07/2019
Date of order
30/06/2019
07/07/2019
Steve was fantastic
5.00
Excellent

Date of publication
07/07/2019
Date of order
29/06/2019
07/07/2019
Simple online order. Delivered as expected
4.00
Good

Date of publication
06/07/2019
Date of order
26/06/2019
06/07/2019
Delivered on time and well packaged
5.00
Excellent

Date of publication
06/07/2019
Date of order
29/06/2019
06/07/2019
Fun little mower I purchased for a small grass bank, well made and does a great job
5.00
Excellent

Date of publication
02/07/2019
Date of order
22/06/2019
02/07/2019
Very good service all round
5.00
Excellent

Date of publication
02/07/2019
Date of order
25/06/2019
02/07/2019
I had to speak with customer services before I ordered and they were very helpful indeed. As for my lawn mower its my first petrol one and as you can imagine I am very happy with it indeed. Thanks.
5.00
Excellent

Date of publication
02/07/2019
Date of order
25/06/2019
02/07/2019
Driver was reluctant to carry the box with me to the rear garden. complaining it was too heavy. I carried it myself. He couldn't get away fast enough
4.67
Excellent

Date of publication
01/07/2019
Date of order
24/06/2019
01/07/2019
Straight forward process, delivery was excellent
4.33
Good

Date of publication
01/07/2019
Date of order
24/06/2019
01/07/2019
Brilliant service & delivery
5.00
Excellent

Date of publication
28/06/2019
Date of order
20/06/2019
28/06/2019
It was easy to order on line and I was kept up to date with the time of delivery All in all a very good service
5.00
Excellent

Date of publication
28/06/2019
Date of order
20/06/2019
28/06/2019
The delivery was exactly on time, sadly there were a couple of bits missing ( a bolt and a nut). Otherwise the mower was simple to prepare for use , and cuts the lawn beautifully. very pleased with it so far.
4.33
Good

Date of publication
27/06/2019
Date of order
18/06/2019
27/06/2019
First class customer service.
5.00
Excellent

Date of publication
24/06/2019
Date of order
17/06/2019
24/06/2019
Very helpful staff
5.00
Excellent

Date of publication
23/06/2019
Date of order
16/06/2019
23/06/2019
Quick delivery and as described
5.00
Excellent

Date of publication
20/06/2019
Date of order
13/06/2019
20/06/2019
Excellent service and a fast delivery
5.00
Excellent

Date of publication
17/06/2019
Date of order
10/06/2019
17/06/2019
The mower is not as quiet as I was expecting with an induction motor but other than that it does a good job. I can't rate customer service since I haven't had cause to use it.
4.33
Good

Date of publication
17/06/2019
Date of order
10/06/2019
17/06/2019
Fab
5.00
Excellent

Date of publication
17/06/2019
Date of order
09/06/2019
17/06/2019
Excellent service and product.
5.00
Excellent

Date of publication
17/06/2019
Date of order
09/06/2019
17/06/2019
A good purchase
4.00
Good

Date of publication
15/06/2019
Date of order
08/06/2019
15/06/2019
The assembly instructions are dire in both quality of print and ease of understanding. Sad, as otherwise outstandingly good all round
4.67
Excellent

Date of publication
14/06/2019
Date of order
15/05/2019
14/06/2019
Great lawn mower - very easy to start - no pulling cables. Cuts really well - would recommend
5.00
Excellent

Date of publication
14/06/2019
Date of order
07/06/2019
14/06/2019
Excellent
5.00
Excellent

Date of publication
13/06/2019
Date of order
06/06/2019
13/06/2019
All round fantastic service - place my order early morning and was contacted later that morning to ask if I was available to take delivery. My new lawn mower was delivered by 1:00 pm fully assembled. I was shown how to use my new mower and explanation about the warranty and service. Very happy customer.
5.00
Excellent

Date of publication
13/06/2019
Date of order
06/06/2019
13/06/2019
Excellent from beginning to end. The lawnmower was delivered by a very helpful man who was pleasant and helpful in every way. A big THANK YOU
5.00
Excellent

Date of publication
04/06/2019
Date of order
27/05/2019
04/06/2019
Only had the mower for 2 weeks but seems to be very good. The delivery service was excellent and kept me informed throughout, received within 2 days.
5.00
Excellent

Date of publication
04/06/2019
Date of order
27/05/2019
04/06/2019
Very pleased with service thank you
5.00
Excellent

Date of publication
02/06/2019
Date of order
25/05/2019
02/06/2019
Delivery within predicted time slot. Goods as described.
5.00
Excellent

Date of publication
31/05/2019
Date of order
24/05/2019
31/05/2019
Great Service
5.00
Excellent

Date of publication
29/05/2019
Date of order
22/05/2019
29/05/2019
Delivered next day easy to assemble tried the first time over last weekend battery lasted for over 40 mins enough time to cut 2 lawns good product much impressed
5.00
Excellent

Date of publication
28/05/2019
Date of order
21/05/2019
28/05/2019
Delivered on time and mower very good
5.00
Excellent

Date of publication
28/05/2019
Date of order
17/05/2019
28/05/2019
Very happy with everything
5.00
Excellent

Date of publication
27/05/2019
Date of order
13/05/2019
27/05/2019
Parcel arrived with parts missing, took 3 conversations (online) before all missing parts received. Mower arrived day after order (good) however it was another week before all the missing parts arrived (3 envelopes by normal post).

Surly contents should have been checked before delivery, not a good advert for Mountfield I am you good say very unhappy with the service received.
2.67
Fair

mountfieldlawnmowers.co.uk replies: 29/05/2019
Thank you for taking the time to write a review, we take all our customers comments seriously. We are sorry to hear that there were parts missing from your mower, this is not the norm and hope now that you have received the missing parts you are very happy with your mower.

Date of publication
26/05/2019
Date of order
19/05/2019
26/05/2019
Apart from the delivery to the wrong address, Frys Cottage not Frys Farmhouse, and the lack of instructions about how to fit the strap, I am satisfied with the performance of the hedge trimmer.
4.00
Good

Date of publication
24/05/2019
Date of order
25/04/2019
24/05/2019
Ordered a lawnmower, payment has been taken. Mountfield mailed the next day to say they couldn’t fulfil the order and issued a refund, this has not appeared on the statement. The order was cancelled by mountfield the very next day, so I would have thought they issued the refund then Or better still, put out of stock on website
1.00
Very Poor

mountfieldlawnmowers.co.uk replies: 03/06/2019
We are very sorry about the service you received. There was a technical issue between our payment provider and bank which would not allow us to refund you initially; this was out of our control and has now been rectified. Please accept our apologies for the inconvenience caused.

Date of publication
24/05/2019
Date of order
17/05/2019
24/05/2019
Very quick delivery.
5.00
Excellent

Date of publication
24/05/2019
Date of order
17/05/2019
24/05/2019
Very pleasant staff who resolved my query quick
5.00
Excellent

Date of publication
24/05/2019
Date of order
16/05/2019
24/05/2019
Great product but delivery driver said I wasn’t in to accept goods as he went to wrong address so I had to call couriers customer service who did act quickly and got the driver to return.
4.33
Good

Date of publication
22/05/2019
Date of order
15/05/2019
22/05/2019
excellent all round
5.00
Excellent

Date of publication
22/05/2019
Date of order
07/05/2019
22/05/2019
had to ask about delivery,AND WHEN IT WAS DELIVERED there was a bolt missing so had to contact the company. luckily a fitter came out the same day and repaired the machine.seems to be a good machine but what happened to the white glove inspection in the first place..
4.00
Good

Date of publication
22/05/2019
Date of order
15/05/2019
22/05/2019
Excellent product delivered promptly.
5.00
Excellent

mountfieldlawnmowers.co.uk customer reviews

mountfieldlawnmowers.co.uk

mountfieldlawnmowers.co.uk was certified by Trusted Shops on 27/09/2018.

Contact
Unit 8 Bluewater Estate, Bell Close
PL7 4JH Plymouth, Devon
United Kingdom
amanda.kincaid@ggpuk.com
mountfieldlawnmowers.co.uk
Owner
Stiga LTD
Unit 8 Bluewater Estate, Bell Close
PL7 4JH Plymouth, Devon
United Kingdom
Trade register
Companies House 01074935
Authorized representative
Adam Godfrey
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with mountfieldlawnmowers.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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