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Top positive review
18 Dec 2023
Verified review
Had purchased a photo pic memorial glass block last year and required a further glass block with a pic of our westie flying through the air on Perranporth beach in Cornwall. Sadly we lost both our Bearded Collie and Westie in 2022 and the glass blocks are a beautiful reminder of them both. Received them few days after ordering them and they are well packaged. The photo quality is excellent.
Positives - the product arrived in good time and the glass block and packaging was nicely presented.
Negatives - the image quality inside the glass was really poor and faint (could hardly see in daylight unless against a really dark backdrop and even then not great). This is the critical part of the product so not the standard you would expect. I contacted them via email to try and discuss options and the first response was 'The 3D crystals can seem faint if they are not in the right light. Ideally, they need to be against a dark background with light coming through them.'
There was no offer of support or options when clearly i was dissapointed. I found the exchanges
with Rachel a tad abrupt and defensive. She asked me to send pictures, but in the end it was too close to Mother's Day to get something else in time. I would encourage people to consider this and the lighting factor before spending the money, the concept is great but I personally feel the reality of the execution isn't.
I paid £8.25 or so for next day delivery , took by 3 days before it was delivered. Unacceptable!
Tried to get a refund on the delivery but no one is answering phones and left messages .
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11 Mar 2024
Verified review
End result disappointing
Positives - the product arrived in good time and the glass block and packaging was nicely presented.
Negatives - the image quality inside the glass was really poor and faint (could hardly see in daylight unless against a really dark backdrop and even then not great). This is the critical part of the product so not the standard you would expect. I contacted them via email to try and discuss options and the first response was 'The 3D crystals can seem faint if they are not in the right light. Ideally, they need to be against a dark background with light coming through them.'
There was no offer of support or options when clearly i was dissapointed. I found the exchanges
with Rachel a tad abrupt and defensive. She asked me to send pictures, but in the end it was too close to Mother's Day to get something else in time. I would encourage people to consider this and the lighting factor before spending the money, the concept is great but I personally feel the reality of the execution isn't.
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Answer by personalisedglassblocks.co.uk
11 Mar 2024
We requested photos so we could review the item. These were never sent and so there wasn't anything more we could do without investigating what the issue might be.
19 Jan 2024
Verified review
Disappointing service and very poor attitude
I found the service and attitude of this company very disappointing. I was ordering a block for my grandsons graduation and wanted to add his grade on the block. I paid £8 for next day delivery but I didn’t receive it. After making contact with the company they said there was a delay as they needed to speak to someone to find out about adding the grade, so I didn’t receive my block the next day. I was so disappointed as I wanted to give this to my grandson on his special day. Furthermore when I messaged the company and said I was disappointed with their service and why they didn’t let me know about the delay, I received a very unfriendly response and was told they are cancelling and refunding my order. I was left without a gift for my grandson which really upset me.
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Answer by personalisedglassblocks.co.uk
11 Mar 2024
The request for the text on this item was different from what we normally add to the product so yes we had to query it which meant it couldn't be sent out next day delivery. We were aware that you wanted it next day and when we weren't able to provide it we cancelled an refunded the order.
29 Oct 2023
Verified review
Unclear and not stuck together
Keyring came with photo unstuck to the wood in the pouch. Picture was very unclear almost frosted effect with white tinted marks. I gave it a wipe and it became clear but when dry it became unclear again. Must be the material used that is frosted and marked.
Ordered a replacement from another site
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Answer by personalisedglassblocks.co.uk
2 Nov 2023
We are sorry your item wasn't as expected. We haven't received any correspondence from you to say the item arrived like this. If you'd like to get in touch this can be rectified by just sending a photo of what was received.
13 Aug 2023
Verified review
Have still not received order 14 days later and have had no response to emails.
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