Cuckooclocks.com- Logo - reviews

Cuckooclocks.com
Reviews:

31 reviews in the last 12 months1,625 total reviews  

4.55
Excellent

Trustmark
Valid

Includes Buyer Protection

Certified since: 3 Aug 2009
The Trustmark indicates trustworthy online retailers.
Cuckooclocks.com fulfils all Trusted Shops quality criteria, including
  • Verified identity
  • Encrypted data transfer
  • Clear ordering process

Trusted Shops Buyer Protection

This company offers Trusted Shops’ buyer protection up to €2,500. Find out how this secures your transaction.

Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Top positive review

31 Mar 2023
 Verified review
Wonderful experience. My first time ordering directly from a foreign country and was pleasantly surprised at the great service and that everything was done just as advertised. When I did have a possible issue, it was easy to find a contact and I received a response immediately and the issue was dealt with immediately as well. It was a late Christmas present for my husband and the person responding to my email was signed “Clause”, 😄 I shared with my kids and said, it really is from Santa Clause! 😆 My husband is so happy with his clock which reminds him of his childhood. We are in Hawaii and there is nothing we can get here like an authentic German Cuckoo clock.

Top negative review

28 Mar 2023
 Verified review
In 2017, I purchased an Eight Day "After the Hunt" cuckoo clock. It arrived in excellent condition. To this day, (03/28/2023) the clock maintains perfect time. I decided to order another clock. This time it was an Eight "Day Before the Hunt" cuckoo in July, 2022. From the time that I removed the clock from the carton, there were issues. The metal stem was bent behind the pendulum causing an issue with raising the lowering the leaf. To makes matters worse, the weights spun around aggressively while winding the clock, followed by an auditable clunk. Basically, this is an indication that the chains are defective, and hereby causing the problem. This type of action, if not taken care of can ruin the gears in the movement overtime. Oh yes, I immediately contacted Cuckoo-Clock.com about the issue(s). Naturally, they went on a defense. Even after sending them one photo and one video of the problems that I experienced. I was able to fix the stem behind the pendulum. However, the chain issue needed to be addressed. All I wanted was to have set replacement chains sent. Instead, with the translation barrier, there was miscommunication. So, I have to shell out $48 on a set of new chains for a clock that was advertised as new. The final result was, a reluctantly heavy discount was applied to the purchase, and I was informed that I would not be allowed to make future purchases from this company. "These clocks are made by hand", so I was told. My next question was, and still is, do you not test the clock(s) prior to shipping????
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Reviews for Cuckooclocks.com

Filter
 Sort by  
Relevance
(25)
(3)
Reset
4 Mar 2024
 Verified review
I love it. Part of the wood roof was broken when it arrived. The bird is adorable. The music is amazing.
Report review
3 Mar 2024
 Verified review
Report review
18 Jan 2024
 Verified review
Beautiful clock, well packaged, timely arrival. Couldn't be happier with my purchase from cuckooclocks.com
Report review
8 Jan 2024
 Verified review

Lovely Stein

Dispatch took longer than I had expected other than that brilliant.
Report review
12 Jan 2024
 Verified review

Awewome products and service!

Awesome products and service!
Report review
ES
10 Dec 2023
 Verified review
Quality clock, very pleased with it. Fast, well packed delivery
Report review
31 Mar 2023
 Verified review
Wonderful experience. My first time ordering directly from a foreign country and was pleasantly surprised at the great service and that everything was done just as advertised. When I did have a possible issue, it was easy to find a contact and I received a response immediately and the issue was dealt with immediately as well. It was a late Christmas present for my husband and the person responding to my email was signed “Clause”, 😄 I shared with my kids and said, it really is from Santa Clause! 😆 My husband is so happy with his clock which reminds him of his childhood. We are in Hawaii and there is nothing we can get here like an authentic German Cuckoo clock.
Report review
OP
Oscar P.
Ciudad México
31 Mar 2023
 Verified review
The traditional beauty of Black Forest designs are higly valued by tiene whole family. Your puntuality in shipments and delivery is also valued. It is also mentioned, the excellent packaging of such beautiful, fine and delicate watches. Greetings from México, for CUCKOOCLOCKS'S staff. Oscar Peralta
Report review
30 Mar 2023
 Verified review
I appreciated the easy return/refund. I live in the US, so, unfortunately, shipping is very expensive. Would definitely consider purchasing again.
Report review
16 May 2023
 Verified review
Lots of options to choose from. Clock was shipped very quick and really surprised how fast I received it. Very nice authentic clock from Germany
Report review
EC
Elvis C.
Rio de Janeiro
28 Mar 2023
 Verified review
I like quality of product. It is very simple to operate. I like riding a horse, so my cuco is very similar my home. Thank for your service.
Report review
10 Aug 2023
 Verified review
Product arrived quickly and in perfect condition. Instructions for set up were easy to follow. Very beautiful clock.
Report review
28 Mar 2023
 Verified review
The clock showed up in perfect condition and was just what I expected except for the cask doesn't have a tap on it.
Report review
18 Oct 2023
 Verified review
I liked the packing of the clock. It was well protected. The clock is beautiful and works very well.
Report review
17 Jul 2023
 Verified review

Dependable

The choices, the quality, ease of ordering, prompt delivery, excellent packaging for safe delivery.
Report review
16 Apr 2023
 Verified review
Most beautiful clock ever, Received the clock timely, and correspondence with company was punctual.
Report review
29 Mar 2023
 Verified review
Venditore eccellente: descrizione dell'oggetto perfetta e spedizione con imallo ineccepibile!
Report review
23 Apr 2023
 Verified review
Fast hassle free. Quick service and delivery. Very happy with my new cuckoo clock.
Report review
14 Jun 2023
 Verified review
The pendulum was perfect replacement part for our 38 year old Cuckoo Clock.
Report review
19 Oct 2023
 Verified review
Great item. Great service. Completely satisfied. Thx , R
Report review