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Top positive review
31 Mar 2023
Verified review
Wonderful experience. My first time ordering directly from a foreign country and was pleasantly surprised at the great service and that everything was done just as advertised. When I did have a possible issue, it was easy to find a contact and I received a response immediately and the issue was dealt with immediately as well.
It was a late Christmas present for my husband and the person responding to my email was signed “Clause”, 😄
I shared with my kids and said, it really is from Santa Clause! 😆
My husband is so happy with his clock which reminds him of his childhood. We are in Hawaii and there is nothing we can get here like an authentic German Cuckoo clock.
In 2017, I purchased an Eight Day "After the Hunt" cuckoo clock. It arrived in excellent condition. To this day, (03/28/2023) the clock maintains perfect time.
I decided to order another clock. This time it was an Eight "Day Before the Hunt" cuckoo in July, 2022. From the time that I removed the clock from the carton, there were issues. The metal stem was bent behind the pendulum causing an issue with raising the lowering the leaf. To makes matters worse, the weights spun around aggressively while winding the clock, followed by an auditable clunk. Basically, this is an indication that the chains are defective, and hereby causing the problem. This type of action, if not taken care of can ruin the gears in the movement overtime.
Oh yes, I immediately contacted Cuckoo-Clock.com about the issue(s). Naturally, they went on a defense. Even after sending them one photo and one video of the problems that I experienced. I was able to fix the stem behind the pendulum. However, the chain issue needed to be addressed. All I wanted was to have set replacement chains sent. Instead, with the translation barrier, there was miscommunication. So, I have to shell out $48 on a set of new chains for a clock that was advertised as new.
The final result was, a reluctantly heavy discount was applied to the purchase, and I was informed that I would not be allowed to make future purchases from this company.
"These clocks are made by hand", so I was told. My next question was, and still is, do you not test the clock(s) prior to shipping????
Quality clock, very pleased with it. Fast, well packed delivery
Report review
31 Mar 2023
Verified review
Wonderful experience. My first time ordering directly from a foreign country and was pleasantly surprised at the great service and that everything was done just as advertised. When I did have a possible issue, it was easy to find a contact and I received a response immediately and the issue was dealt with immediately as well.
It was a late Christmas present for my husband and the person responding to my email was signed “Clause”, 😄
I shared with my kids and said, it really is from Santa Clause! 😆
My husband is so happy with his clock which reminds him of his childhood. We are in Hawaii and there is nothing we can get here like an authentic German Cuckoo clock.
The traditional beauty of Black Forest designs are higly valued by tiene whole family.
Your puntuality in shipments and delivery is also valued. It is also mentioned, the excellent packaging of such beautiful, fine and delicate watches.
Greetings from México, for CUCKOOCLOCKS'S staff.
Oscar Peralta
Report review
30 Mar 2023
Verified review
I appreciated the easy return/refund. I live in the US, so, unfortunately, shipping is very expensive. Would definitely consider purchasing again.
Report review
16 May 2023
Verified review
Lots of options to choose from. Clock was shipped very quick and really surprised how fast I received it. Very nice authentic clock from Germany
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