Certificate for Cuckooclocks.com

No. XB98E1EB793E3ACCAF31A54BFB48F3CDB
 

Approved on
03/08/2009
Valid until
02/08/2018
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for Cuckooclocks.com



Good

4.49/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 170 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 808 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
20/01/2018
Date of order
20/01/2018
20/01/2018
Everyone loved them
4.33
Good

Date of publication
18/01/2018
Date of order
18/01/2018
18/01/2018
What I wanted, excellent experience.
5.00
Excellent

Date of publication
18/01/2018
Date of order
16/01/2018
18/01/2018
Excellent
5.00
Excellent

Date of publication
16/01/2018
Date of order
16/01/2018
16/01/2018
Delivery was a bit slow but the weather house arrived in perfect condition - my mom was very pleased to add it to her collection
4.67
Excellent

Date of publication
15/01/2018
Date of order
15/01/2018
15/01/2018
Beautiful workmanship.
5.00
Excellent

Date of publication
15/01/2018
Date of order
15/01/2018
15/01/2018
very please with the clock but having trouble setting the speed for the correct time
5.00
Excellent

Date of publication
14/01/2018
Date of order
14/01/2018
14/01/2018
The shopping experience was so simple The quality - impeccable. Honest company and extremely fast service. I had accidentally paid twice and within minutes I was reimbursed for the second charge. Outstanding company
5.00
Excellent

Date of publication
13/01/2018
Date of order
13/01/2018
13/01/2018
Really easy process, clock well packaged for international shipping and shipped quickly
5.00
Excellent

Date of publication
13/01/2018
Date of order
13/01/2018
13/01/2018
I don't have it yet?
1.00
Very Poor

Date of publication
10/01/2018
Date of order
10/01/2018
10/01/2018
Great product good website . Will use again
4.33
Good

Date of publication
10/01/2018
Date of order
10/01/2018
10/01/2018
We are very happy to have your cuckoo clock hanging in our hall. We purchased an almost identical clock in a shop near Titisee in 1965 but sadly it stopped working a few weeks ago. It probably just needs a cleaning but we have been unable to find anyone capable locally. We would have liked to come and collect the replacement but old age has caught up with us
5.00
Excellent

Date of publication
10/01/2018
Date of order
10/01/2018
10/01/2018
Very pleased. Delivery was very quick, but also very expensive. Packaged safe and secure.
5.00
Excellent

Date of publication
10/01/2018
Date of order
10/01/2018
10/01/2018
Amazing service. I ordered a cuckoo clock from India and received it within a fortnight. The product was of excellent quality, much better than the one I had bought during my visit to Switzerland fifteen years back. Packaging was good and delivery tracking was efficient. Well done.
5.00
Excellent

Date of publication
08/01/2018
Date of order
06/01/2018
08/01/2018
Good shop
4.67
Excellent

Date of publication
08/01/2018
Date of order
08/01/2018
08/01/2018
I have still not received my order and will need a credit back in my account please. I have tried to contact and just always get the same message "please contact your local postal services" - surely after paying such a huge amount for postal this is not my job to try and get my package - I have phoned the postal services on numerous times and they just keep on saying that it was received
1.00
Very Poor

Date of publication
08/01/2018
Date of order
08/01/2018
08/01/2018
I ordered this item almost a month ago. Still have not received it. Next time I’ll think twice about doing business with you.
1.00
Very Poor

Date of publication
08/01/2018
Date of order
08/01/2018
08/01/2018
My clock was delivered in a timely and safe manner
5.00
Excellent

Date of publication
06/01/2018
Date of order
06/01/2018
06/01/2018
awaiting goods after a month of order.
(the enthusiasm drops somewhat)
2.50
Fair

Date of publication
03/01/2018
Date of order
03/01/2018
03/01/2018
Just as described. Fast and easy.
5.00
Excellent

Date of publication
02/01/2018
Date of order
19/12/2017
02/01/2018
Good experience to shop. The clock that I received was really excellent.
5.00
Excellent

Date of publication
31/12/2017
Date of order
31/12/2017
31/12/2017
Clocks hut were unglued, bit broken at the side and had to be glued..Packing is not good. Installation was easy and working well. Beautiful Cuckoo Clock. Thank you.
3.67
Good

Date of publication
30/12/2017
Date of order
30/12/2017
30/12/2017
Really beautiful piece.... I’ll be ordering another one very soon as a birthday present
5.00
Excellent

Date of publication
27/12/2017
Date of order
26/12/2017
27/12/2017
Incredible customer service and fast shipping
5.00
Excellent

Date of publication
25/12/2017
Date of order
25/12/2017
25/12/2017
Excellent merchandise. Not very good communication.
4.33
Good

Date of publication
24/12/2017
Date of order
24/12/2017
24/12/2017
We placed and paid for two orders -- first order (19/11/2017) arrived 29 days after placing the order. We have only received half of the second order (29/11/2017) which arrived after 20 days from the date of purchase, still waiting for the remainder of the second order (now 26 days). We are very disappointed because these goods were to be Christmas presents - and tomorrow is Christmas Day.
2.67
Fair

Date of publication
23/12/2017
Date of order
23/12/2017
23/12/2017
They sold me a clock with 0n/off only option when it was advertised as having an automatic movement that turned the Cuckoo part of the clock off at night and then back on in the morning. When I asked for help they sent some very short non concise emails claiming they sent the correct clock. Very poor after sales service. I had planned on purchasing other items from them but will now go elsewhere.
2.33
Poor

Date of publication
22/12/2017
Date of order
22/12/2017
22/12/2017
Superfast shipping, product in better than promised condition - excellent quality. Secure shopping. Many thanks
5.00
Excellent

Date of publication
22/12/2017
Date of order
20/12/2017
22/12/2017
great place will come again
5.00
Excellent

Date of publication
19/12/2017
Date of order
19/12/2017
19/12/2017
The clock looks too classy. Delivery lead time is too high. Estimated delivery time can be shared with disclaimer.
3.67
Good

Date of publication
19/12/2017
Date of order
19/12/2017
19/12/2017
Outstanding product and service. Contacted customer service before ordering and all questions were promptly answered. The cuckoo clock quality is superb as advertised and arrived as expected. The Grandchildren also give the cuckoo a five star rating.
5.00
Excellent

Date of publication
18/12/2017
Date of order
18/12/2017
18/12/2017
the new cuckoo clock movement was received, well packaged, and in a timely manner. The order had been missing new cuckoo clock hands but an email back to the company resulted in the receipt of new clock hands.
5.00
Excellent

Date of publication
17/12/2017
Date of order
17/12/2017
17/12/2017
Everything was great.
5.00
Excellent

Date of publication
17/12/2017
Date of order
17/12/2017
17/12/2017
From Purchasing to delivery Excellence service
4.00
Good

Date of publication
13/12/2017
Date of order
13/12/2017
13/12/2017
A szállítást nem volt egyszerű nyomon követni, főleg itt Magyarországon. Elég körülményes volt kinyomozni, hogy magyar területen hová került a csomag.
Az áru amit rendeltem tökéletesen megfelel az elvárásaimnak .
Az ügyfélszolgálattal nem volt kapcsolatom , így véleményem sincs.
4.00
Good

Date of publication
13/12/2017
Date of order
13/12/2017
13/12/2017
everything very good
4.67
Excellent

Date of publication
12/12/2017
Date of order
12/12/2017
12/12/2017
AWESOME
5.00
Excellent

Date of publication
11/12/2017
Date of order
11/12/2017
11/12/2017
Anne and I are very pleased wyh our new nativity scene. the detail is excellent. It was very well packaged and arrived in perfect order even though the outer box had been dented in one corner. Its compact design is ideal for put mantlepeice. Service was without fault. One question. What is the ideal candle to put in the four holders. Suggested diameter and height. Many thanks. David Quinn
5.00
Excellent

Date of publication
09/12/2017
Date of order
09/12/2017
09/12/2017
Took longer to deliver than expected so was late for my wife's birthday but she loved it and it is a great product.
4.67
Excellent

Date of publication
09/12/2017
Date of order
09/12/2017
09/12/2017
Very slow on the shipment and no response from customer service even asking for delivery delay for several time but no response till now ( just got the goods couple of days ago)
2.00
Poor

Date of publication
07/12/2017
Date of order
07/12/2017
07/12/2017
Beautiful product. My brother loved his German stein for his birthday. Thank you
5.00
Excellent

Cuckooclocks.com customer reviews

Cuckooclocks.com

Original black forest Cuckoo Clocks

Cuckooclocks.com was certified by Trusted Shops on 03/08/2009.

CuckooClocks.com supplies a wide range of original black forest Cuckoo Clocks. The company is one of the premier manufacturers of cuckoo clocks and offers a worldwide delivery service.

Contact
Schwarzwaldstraße 7
78141 Schönwald
Germany
Tel: +49-(0)7722/77154
Fax: +49-(0)7722/920425
post@cuckooclocks.com
Cuckooclocks.com

Owner
ISDD GmbH
Schwarzwaldstraße 7
78141 Schönwald
Germany
Trade register
Amtsgericht Freiburg HRB 602595
Authorized representative
Reiner Duffner, Claus-Stefan Duffner
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with Cuckooclocks.com in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

Genuine customer reviews for more trust
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