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Top positive review
21 Feb 2024
Verified review
I have been purchasing items from this company for several years now. On this occasion, I placed two orders within ten minutes of each other. I was required to pay postage for the second order. I received an unsolicited email later on to say they had combined the two orders and were refunding my postage.
The quality of the products themselves is excellent. I was also extremely grateful that they include a synthetic hair shaving brush in their range. The razor, I am told by its new user, is superb. I also have it on good authority that the Sandalwood shaving soap is exquisite. I intend placing another order as soon as the item in question becomes available again.
Good range of products and quick delivery. However, the order was missing an item. I let the company know but I've heard nothing from them after three days. Just sent them another message.
Always found the ordering and delivery excellent. Had a problem this time with them sending the wrong items but customer service dealt with it quickly and, hopefully I will receive the right items soon. A bit inconvenient having to return the wrong items.
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15 Nov 2023
Verified review
Easy to navigate website. Products arrived in good time as ordered.
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20 Jun 2023
Verified review
communication a little slow over return…
communication a little slow over return of item - but got there in the end
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