Reviews for bobshop.com/en



Excellent

4.73/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 274 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 1,565 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
12/02/2018
Date of order
12/02/2018
12/02/2018
Excellent quality of the goods Fast shipping.
5.00
Excellent

Date of publication
05/02/2018
Date of order
29/01/2018
05/02/2018
Very professional and trusted online shop.
4.67
Excellent

Date of publication
31/01/2018
Date of order
31/01/2018
31/01/2018
Although the stuff wasn't in stock I got a prompt email reply addressing the problem saying the stuff was reserved. Very happy with Bobshop and will continue to use in the future keep up the good work
4.33
Good

Date of publication
31/01/2018
Date of order
31/01/2018
31/01/2018
Awesome store and products were exactly what the site had show and stated
5.00
Excellent

Date of publication
26/01/2018
Date of order
26/01/2018
26/01/2018
As always superb service. It’s not the cheapest deals, but it equals out in great service.. pretty fast delivery..

All in all.. it’s not the last time I use bob shop..
5.00
Excellent

Date of publication
26/01/2018
Date of order
26/01/2018
26/01/2018
Freight cost is extremely expensive & very slow - according to DHL the fee charged is for a premium service, but experience was anything but. The product is good quality & fitted well. Their customer service was polite & response if hardly effective. Overall an average experience & Bobshop needs to try harder.
2.33
Poor

bobshop.com/en replies: 29/01/2018
We apologize for the delay. Please bear in mind that the announced times do not include times at customs. Our freight costs are indicated on our website. In addition to shipment costs charged by Bobshop, there can be further import costs. These would be national VAT costs and other customs duties which we do not have any influence on.

Date of publication
24/01/2018
Date of order
24/01/2018
24/01/2018
thanks for quick delivery even to Japan far
from Euro.
4.67
Excellent

Date of publication
24/01/2018
Date of order
24/01/2018
24/01/2018
From the moment I put my order in with ye until I got my order it was fantastic service
5.00
Excellent

Date of publication
22/01/2018
Date of order
22/01/2018
22/01/2018
everything was perfect
5.00
Excellent

Date of publication
22/01/2018
Date of order
22/01/2018
22/01/2018
Delivery - Fast
Goods - Fits as Expected
Customer Service - Exellent
5.00
Excellent

Date of publication
21/01/2018
Date of order
21/01/2018
21/01/2018
Good first experience - will buy again
5.00
Excellent

Date of publication
20/01/2018
Date of order
20/01/2018
20/01/2018
Made an order via guest account and credit card. After payment I was informed that in this case shop accepts only SEPA credit transfer or paypal. And that's all, no card refund, no response or order send out.
2.33
Poor

bobshop.com/en replies: 23/01/2018
Bobshop maintains the right to ask the customer to change the payment method. We have informed you the same day about our decision. Since we haven’t received an answer from you yet your order is still pending but the credit card wasn't charged yet. Our customer service will contact you immediately to find a solution.

Date of publication
19/01/2018
Date of order
19/01/2018
19/01/2018
Still have not received my item.
1.00
Very Poor

bobshop.com/en replies: 23/01/2018
We have shipped your order on January, 9th. Today we have been informed that your order has been delivered. So it is still on time. Please note that the delivery time from Germany to Australia takes about 10 to 15 working days.

Date of publication
17/01/2018
Date of order
17/01/2018
17/01/2018
recieved items as described - very pleased with the service and quick response to all my questions - would buy from this seller again - even sent me a free gift which I was not expecting - thanks BobShop
5.00
Excellent

Date of publication
15/01/2018
Date of order
13/01/2018
15/01/2018
Excellent experience all around and the gift was a big hit
5.00
Excellent

Date of publication
15/01/2018
Date of order
15/01/2018
15/01/2018
Fast shipping, excellent product, thank you.
5.00
Excellent

Date of publication
15/01/2018
Date of order
15/01/2018
15/01/2018
Fast and reliable
5.00
Excellent

Date of publication
14/01/2018
Date of order
14/01/2018
14/01/2018
None. First time buyer.
4.33
Good

Date of publication
12/01/2018
Date of order
12/01/2018
12/01/2018
Good customer service and product
4.67
Excellent

Date of publication
12/01/2018
Date of order
12/01/2018
12/01/2018
EXCELLENT
5.00
Excellent

Date of publication
08/01/2018
Date of order
08/01/2018
08/01/2018
BOBSHOP The best :)
5.00
Excellent

Date of publication
07/01/2018
Date of order
07/01/2018
07/01/2018
Right goods and quick delivery
4.00
Good

Date of publication
05/01/2018
Date of order
05/01/2018
05/01/2018
All good
5.00
Excellent

Date of publication
02/01/2018
Date of order
02/01/2018
02/01/2018
As usual, super quick deliver and great deals. Very happy
5.00
Excellent

Date of publication
01/01/2018
Date of order
01/01/2018
01/01/2018
Great shop. Keep up the good work. It’s a pleasure doing business with you guys. Cheers and Happy New Year
Regards Chris Carey
4.00
Good

Date of publication
30/12/2017
Date of order
30/12/2017
30/12/2017
Easy to use site. Fast well packaged delivery
5.00
Excellent

Date of publication
29/12/2017
Date of order
29/12/2017
29/12/2017
Great products and always reliable shipping
5.00
Excellent

Date of publication
29/12/2017
Date of order
29/12/2017
29/12/2017
Have not received order yet.
1.00
Very Poor

bobshop.com/en replies: 02/01/2018
Your order has been sent out on December, 20th. The delivery time to Australia is between 10 and 15 workdays - du to the Christmas and New Years' holidays, you will receive your parcel within this week (subject to the Customs Clearance on which we have no influence). Thanks for your comprehension.

Date of publication
28/12/2017
Date of order
28/12/2017
28/12/2017
I would use bob shop again
4.33
Good

Date of publication
26/12/2017
Date of order
26/12/2017
26/12/2017
Placed an order from New Zealand mid December and went for express deliver in the hopes it would arrive by Christmas. Which it did, the package arrived within four working days.
5.00
Excellent

Date of publication
26/12/2017
Date of order
26/12/2017
26/12/2017
i couldn’t tell you about the quality because my order still hasn’t arrived... 3 weeks after i placed the order :((( no christmas gift for my husband :(((
1.50
Poor

bobshop.com/en replies: 27/12/2017
We are sorry for the delay. Your parcel is in the Customs Clearance on which we unfortunately have no influence. According to DHL, there are delays in the US Customs due to the huge amount of parcels.

Date of publication
21/12/2017
Date of order
21/12/2017
21/12/2017
The items were delivered very quickly and the staff is helpful and friendly. Had a great experience shopping on bobshop and will do so again in the future.
5.00
Excellent

Date of publication
18/12/2017
Date of order
11/12/2017
18/12/2017
As alwasy, Bobshop is the top serviço and qualty products in stock, with prices very good.
I recamend to everyone.
5.00
Excellent

Date of publication
17/12/2017
Date of order
17/12/2017
17/12/2017
Fast and precise as always.
5.00
Excellent

Date of publication
15/12/2017
Date of order
15/12/2017
15/12/2017
Fast and profesional
5.00
Excellent

Date of publication
13/12/2017
Date of order
10/12/2017
13/12/2017
Super Efficient & Speedy delivery
4.67
Excellent

Date of publication
12/12/2017
Date of order
12/12/2017
12/12/2017
Website was very easy to navigate and found exactly what i was looking for. super fast delivery. will definitely be doing business here again.

many thanks Bobshop :-)
5.00
Excellent

Date of publication
11/12/2017
Date of order
04/12/2017
11/12/2017
Super
5.00
Excellent

Date of publication
09/12/2017
Date of order
09/12/2017
09/12/2017
Good
5.00
Excellent

Date of publication
08/12/2017
Date of order
08/12/2017
08/12/2017
I was a bit surprised to have to pay tax to the DHL delivery guy for postage to Switzerland, as I had understood from the website that the price was including all taxes and charges. Pushed up the final price of the item a bit.
But delivery was fast, the item is good, very trustworthy seller - would happily recommend and deal with again
4.67
Excellent

bobshop.com/en replies: 11/12/2017
Please note that these costs are the Swiss VAT, we have no influence on that. In our order process we clearly state that deliveries outside the EU are subject to possible customs and VAT taxes.

bobshop.com/en customer reviews

bobshop.com/en

Contact
Opelstr. 14
68789 St. Leon-Rot
Germany
info@bobshop.com
bobshop.com/en

Owner
Bike o'bello Radsportversand GmbH & Co KG
Opelstr. 14
68789 St. Leon-Rot
Germany
Trade register
Amtsgericht Mannheim HRA 701259
Authorized representative
Caroline Pröschel
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with bobshop.com/en in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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