Reviews for bobshop.com/en



Excellent

4.72/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 447 Trusted Shops reviews collected in the last 12 months.
In total, bobshop.com/en has already collected 2,012 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
20/02/2019
Date of order
20/02/2019
20/02/2019
Great choice of goods, excellent customer service and quick delivery
5.00
Excellent

Date of publication
19/02/2019
Date of order
12/02/2019
19/02/2019
super bob
5.00
Excellent

Date of publication
19/02/2019
Date of order
19/02/2019
19/02/2019
Can not contact Customer service
2.67
Fair

bobshop.com/en replies: 20/02/2019
We are sorry that you could not reach our customer service. We are available 24 hours by email at: info@bobshop.de or via our contact form. This can be found on our service pages: https://www.bobshop.com/en/contact?forceMail1 You can reach us by phone from the USA at the following telephone number: +49 1803 - 58 58 800 In the meantime we have received your email and have already replied.

Date of publication
18/02/2019
Date of order
18/02/2019
18/02/2019
The best online bicycle store
5.00
Excellent

Date of publication
16/02/2019
Date of order
16/02/2019
16/02/2019
Great variety, extremely fast and accurate delivery
5.00
Excellent

Date of publication
15/02/2019
Date of order
15/02/2019
15/02/2019
Brill quality from castelli as always.
5.00
Excellent

Date of publication
12/02/2019
Date of order
12/02/2019
12/02/2019
Asking review mail come before goods come.
So i was afraid of items lost by post office.
Now goods come, it’s ok.Thank you.
4.00
Good

bobshop.com/en replies: 13/02/2019
We are sorry that you received the evaluation email before the product. This should not happen. All the more we would like to thank you for the good rating.

Date of publication
11/02/2019
Date of order
09/02/2019
11/02/2019
Excelent service.
5.00
Excellent

Date of publication
11/02/2019
Date of order
11/02/2019
11/02/2019
Perfect service. Lot of choices. Excellent products
5.00
Excellent

Date of publication
10/02/2019
Date of order
03/02/2019
10/02/2019
Great range of products and fast delivery to Australia
5.00
Excellent

Date of publication
08/02/2019
Date of order
08/02/2019
08/02/2019
I have always had a good interaction with Bob Shop for many years.Quality,selection shipping everything is very good with this company

Danke, Tcshuss
5.00
Excellent

Date of publication
07/02/2019
Date of order
07/02/2019
07/02/2019
Great kit
4.33
Good

Date of publication
07/02/2019
Date of order
03/02/2019
07/02/2019
Thank you guys Always happy with my package :)
5.00
Excellent

Date of publication
06/02/2019
Date of order
06/02/2019
06/02/2019
great service
5.00
Excellent

Date of publication
06/02/2019
Date of order
06/02/2019
06/02/2019
Very quick and pro service.
5.00
Excellent

Date of publication
05/02/2019
Date of order
05/02/2019
05/02/2019
Excellent products. Excellent service to customers.
5.00
Excellent

Date of publication
05/02/2019
Date of order
05/02/2019
05/02/2019
Excellent service, quick delivery, impressive quality
5.00
Excellent

Date of publication
03/02/2019
Date of order
03/02/2019
03/02/2019
You could be better informed on delivery times, I had to chase updates, if regular updates were pushed out it would give better clarity on when to expect items.
4.00
Good

bobshop.com/en replies: 04/02/2019
After the shipment of your order you received an email from us with the tracking details of your parcel. With this information you can check the status of your shipment anytime.

Date of publication
30/01/2019
Date of order
30/01/2019
30/01/2019
Despite having asked to deliver my order to another address, it was delivered to my own address thus spoiling a surprise. It was, however, delivered in a timely fashion
3.00
Fair

bobshop.com/en replies: 31/01/2019
Here actually we have made a mistake for which we apologize. This should not happen. We will contact you for compensation.

Date of publication
28/01/2019
Date of order
28/01/2019
28/01/2019
as allways - just perfect
5.00
Excellent

Date of publication
28/01/2019
Date of order
28/01/2019
28/01/2019
I did shopping couple of times in Bobshop. I had great experience every time. Product description was good and shipping was very fast. Be back again
5.00
Excellent

Date of publication
27/01/2019
Date of order
27/01/2019
27/01/2019
I had an order with express international shipping paying a very expensive rate and the order came to me after 6 days. In other cycling sites the express international rates are in half and they deliver always in 2 working days from the order.
4.00
Good

bobshop.com/en replies: 31/01/2019
Please excuse the delay. On request, Fedex apologized for this with additional security checks at Frankfurt Airport. Our customer service will contact you regarding any compensation.

Date of publication
23/01/2019
Date of order
23/01/2019
23/01/2019
The best e shop
High quality service
The faster delivery ever
5.00
Excellent

Date of publication
23/01/2019
Date of order
23/01/2019
23/01/2019
OK1111a
3.00
Fair

bobshop.com/en replies: 24/01/2019
Unfortunately we do not understand your comment. In order to comprehend what was not to your satisfaction, please give us more details.Maybe we can do something for you afterwards.

Date of publication
22/01/2019
Date of order
22/01/2019
22/01/2019
Great customer service. Will use again.
5.00
Excellent

Date of publication
19/01/2019
Date of order
19/01/2019
19/01/2019
Took a chance and wasn't really sure how my self designed calendar would turn out. I was highly delighted when it arrived on time via the post. Great service all round.
5.00
Excellent

Date of publication
17/01/2019
Date of order
17/01/2019
17/01/2019
Late Delivery this was the second time this has happened not a good Service
but BOBSHOPS Cycling gear is always top notch.

Regards,John
3.67
Good

bobshop.com/en replies: 18/01/2019
We are sorry that you are not satisfied with the delivery time of your parcel but the given shipping period to Ireland is 3-5 work days. Your parcel arrived on the fourth day.

Date of publication
15/01/2019
Date of order
15/01/2019
15/01/2019
Very good description of the products. Excellent delivery abroad.
5.00
Excellent

Date of publication
13/01/2019
Date of order
13/01/2019
13/01/2019
Very pleased.
5.00
Excellent

Date of publication
12/01/2019
Date of order
12/01/2019
12/01/2019
Fantastic customer service
5.00
Excellent

Date of publication
06/01/2019
Date of order
06/01/2019
06/01/2019
Excellent service , will recommend
5.00
Excellent

Date of publication
21/12/2018
Date of order
21/12/2018
21/12/2018
Good value for the money. Very good shop.
5.00
Excellent

Date of publication
19/12/2018
Date of order
19/12/2018
19/12/2018
great
5.00
Excellent

Date of publication
19/12/2018
Date of order
19/12/2018
19/12/2018
Your service is super.
5.00
Excellent

Date of publication
17/12/2018
Date of order
09/12/2018
17/12/2018
Excellent as always
5.00
Excellent

Date of publication
16/12/2018
Date of order
08/12/2018
16/12/2018
Excellent
5.00
Excellent

Date of publication
14/12/2018
Date of order
14/12/2018
14/12/2018
delivery was very quick
5.00
Excellent

Date of publication
09/12/2018
Date of order
09/12/2018
09/12/2018
Item has still not arrived.
1.00
Very Poor

bobshop.com/en replies: 10/12/2018
Your parcel has been sent out on the same day you have placed your order, 29.11.2018. The delivery time to Australia is 10-14 work days. Your parcel has arrived on 10.12.2018 so in your case it took even less than expected.

Date of publication
07/12/2018
Date of order
07/12/2018
07/12/2018
The jersey finally arrived. I blame most of the delay on the US Postal Service who seemed to have misplaced it for a week or so. I like the jersey very much. Unfortunately it's far too small. I ordered an XL after having good experiences with other European manufacturers whose XLs fit fine. Not sure even an XXL would work. Not a reflection on the shop.
3.67
Good

bobshop.com/en replies: 10/12/2018
2. We are sorry that the jersey doesn’t fit you. The Italian styles are always more tight than other ones. In our description for this article we point out that it has a closed race fit. Of course you have the right to exchange the jersey to a bigger size.

Date of publication
06/12/2018
Date of order
06/12/2018
06/12/2018
The delivery(to Slovakia) is fast but more expensive compared to the others (german retailers).
4.33
Good

bobshop.com/en customer reviews

bobshop.com/en

Contact
In den Weinäckern 4
69168 Wiesloch
Germany
info@bobshop.com
bobshop.com/en
Owner
Bike o'bello Radsportversand GmbH & Co KG
In den Weinäckern 4
69168 Wiesloch
Germany
Trade register
Amtsgericht Mannheim HRA 701259
Authorized representative
Angelo Nanni
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with bobshop.com/en in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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