Reviews for bobshop.com/en



Excellent

4.71/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 385 Trusted Shops reviews collected in the last 12 months.
In total, bobshop.com/en has already collected 1,866 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
17/08/2018
Date of order
17/08/2018
17/08/2018
Just great.
5.00
Excellent

Date of publication
17/08/2018
Date of order
17/08/2018
17/08/2018
Shoes were damaged on arrival. Tightening cable broken. Cost £17 to post back. Total of £27 postage paid for damages goods.
2.00
Poor

Date of publication
17/08/2018
Date of order
17/08/2018
17/08/2018
Arived in perfect condition earlier than I expected.
5.00
Excellent

Date of publication
16/08/2018
Date of order
14/08/2018
16/08/2018
No problems with this website. All stud. Promptly delivered and genuine branded goods
5.00
Excellent

Date of publication
15/08/2018
Date of order
15/08/2018
15/08/2018
I have ordered from outside the USA and was not optimistic about Bobshop. I am happy to say they were very propt with delivery and delivered exactly what was promised. I would recommend them with a five star rating.
5.00
Excellent

Date of publication
14/08/2018
Date of order
14/08/2018
14/08/2018
Items were delivered very quickly and in perfect condition. The package also included a complimentary water bottle which was a welcome surprise. Would recommend Bobshop.
5.00
Excellent

Date of publication
14/08/2018
Date of order
14/08/2018
14/08/2018
Ordered from the UK - great deals and the delivery was spot on. Shops in the UK could learn from BobShop and their approach to online shopping - yes, I'm looking at you Paul Hewitt Cycles
5.00
Excellent

Date of publication
13/08/2018
Date of order
11/08/2018
13/08/2018
Excellent service all round
5.00
Excellent

Date of publication
13/08/2018
Date of order
13/08/2018
13/08/2018
I still haven't received this order.
1.00
Very Poor

bobshop.com/en replies: 14/08/2018
According to the carrier you have received your parcel today 13.08.2018. The standard shipping time to the US is 6-9 work days. Your parcel took 6 work days until the arrival.

Date of publication
13/08/2018
Date of order
06/08/2018
13/08/2018
Great bibshorts
5.00
Excellent

Date of publication
12/08/2018
Date of order
12/08/2018
12/08/2018
Excellent products. Perfect service.
5.00
Excellent

Date of publication
11/08/2018
Date of order
11/08/2018
11/08/2018
All well happened.
4.00
Good

Date of publication
09/08/2018
Date of order
09/08/2018
09/08/2018
All good ++
5.00
Excellent

Date of publication
09/08/2018
Date of order
09/08/2018
09/08/2018
I've already submitted my issues via email - and unfortunately, I got an email explaining why all of my issues were invalid. Your website is not built to handle orders from north america, but you let it happen anyway. Then you give customers a hard time when they have issues about your clunky post-purchase process.
2.33
Poor

bobshop.com/en replies: 10/08/2018
We are very sorry that you are not satisfied with our service.You placed your order Sunday and our customer service contacted you the following Monday concerning your order. We were in touch with you by email all the time to solve the issues before we sent out your order two days later.

Date of publication
09/08/2018
Date of order
09/08/2018
09/08/2018
Excellent service and products
5.00
Excellent

Date of publication
09/08/2018
Date of order
09/08/2018
09/08/2018
Good service with fast delivery and good interaction with customer service fast response with my queries
Thank you
4.67
Excellent

Date of publication
08/08/2018
Date of order
08/08/2018
08/08/2018
Top quality, large selection, great prices and fast delivery,.
5.00
Excellent

Date of publication
08/08/2018
Date of order
08/08/2018
08/08/2018
excellent
5.00
Excellent

Date of publication
08/08/2018
Date of order
08/08/2018
08/08/2018
My negative comment is related to the special offer that was held during Tour de France on Mavic goods - it was said that it is valid for the time of the Tour, however the promo code was available only few days, so when I decided for purchase (still during Tour) I could not find the promo code and therefore paid full price.
5.00
Excellent

bobshop.com/en replies: 09/08/2018
We are sorry for this misunderstanding.The code was valid 22.+23.07.18. This was also stated that way in the promotion ad.

Date of publication
08/08/2018
Date of order
08/08/2018
08/08/2018
Fast delivery Great work
5.00
Excellent

Date of publication
07/08/2018
Date of order
07/08/2018
07/08/2018
For now, i am very happy. I hope that everything will be ok in the future as well.
5.00
Excellent

Date of publication
07/08/2018
Date of order
07/08/2018
07/08/2018
Top is being returned due to defect. seem hole. At the same time I will aim to exchange for different size as the size is different to what I have purchased for last 4 years.
3.33
Fair

bobshop.com/en replies: 08/08/2018
Our customer service is already in contact with you concerning your exchange and has reserved the new items. As soon as we have received your return of the defect top we will check your complaint and inform you again about the further procedure.

Date of publication
06/08/2018
Date of order
06/08/2018
06/08/2018
I have ordered several times at Bobshop. Very reliable shop, their assortment meets my demand and deliveries are fast. Thank you Bobshop
5.00
Excellent

Date of publication
06/08/2018
Date of order
06/08/2018
06/08/2018
always good Highly recommended.
5.00
Excellent

Date of publication
06/08/2018
Date of order
06/08/2018
06/08/2018
excellent
5.00
Excellent

Date of publication
06/08/2018
Date of order
06/08/2018
06/08/2018
Everything as it should be...
5.00
Excellent

Date of publication
05/08/2018
Date of order
29/07/2018
05/08/2018
Item on time. Brilliant.
5.00
Excellent

Date of publication
05/08/2018
Date of order
05/08/2018
05/08/2018
Everything OK.
5.00
Excellent

Date of publication
05/08/2018
Date of order
05/08/2018
05/08/2018
quality & reasonable price
4.33
Good

Date of publication
03/08/2018
Date of order
03/08/2018
03/08/2018
God kvalité och bra leverans
4.00
Good

Date of publication
03/08/2018
Date of order
03/08/2018
03/08/2018
Great communication, quick delivery, goods exactly as described Will buy aagain
5.00
Excellent

Date of publication
02/08/2018
Date of order
02/08/2018
02/08/2018
Great webshop, and a good discount on premium items. Delivery was fast and I did not experience any delay.
5.00
Excellent

Date of publication
02/08/2018
Date of order
02/08/2018
02/08/2018
Easy to use and fast and accurate delivering.
5.00
Excellent

Date of publication
01/08/2018
Date of order
01/08/2018
01/08/2018
I buy a Bora cycling costume. Order on sunday, and I get it on wednesday morning. Deliwered on My Dior. Size was what I wanted . Just what The size tapled informed. Quality seems to Be allright. Looks good and feels good. And Make a smile on wifes lipps
5.00
Excellent

Date of publication
01/08/2018
Date of order
01/08/2018
01/08/2018
Superb service and delivery. I will definitely be returning to Bobshop in the future
5.00
Excellent

Date of publication
01/08/2018
Date of order
01/08/2018
01/08/2018
Order was easy to do , goods arrived quicker than expected. All items fitted ,spot on.
5.00
Excellent

Date of publication
01/08/2018
Date of order
01/08/2018
01/08/2018
Items arrived on time as expected, however the box they came in was ripped open. Fortunately nothing had fallen out.
4.33
Good

bobshop.com/en replies: 01/08/2018
We apologize that your parcel arrived damaged. Unfortunately this can always happen during the shipping process. You could have claimed this to the carrier and to us. But we are glad that nothing was missing.

Date of publication
31/07/2018
Date of order
31/07/2018
31/07/2018
excellent
5.00
Excellent

Date of publication
31/07/2018
Date of order
31/07/2018
31/07/2018
I found great selection and reasonable pricing, my order arrived in only week, the quality was what I expected
5.00
Excellent

Date of publication
30/07/2018
Date of order
30/07/2018
30/07/2018
Not the first time I've used Bobshop. We actually had a problem with our order this time as we were told we'd bought it, then that it was out of stock Whilst I was disappointed that their website could show stock then find it wasn't available, I was happy that they worked to resolve our issue and found an alternative size. Super fast delivery.
5.00
Excellent

bobshop.com/en customer reviews

bobshop.com/en

Contact
In den Weinäckern 4
69168 Wiesloch
Germany
info@bobshop.com
bobshop.com/en
Owner
Bike o'bello Radsportversand GmbH & Co KG
In den Weinäckern 4
69168 Wiesloch
Germany
Trade register
Amtsgericht Mannheim HRA 701259
Authorized representative
Angelo Nanni
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with bobshop.com/en in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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