Certificate for Curtains Made Simple

No. XB37EB18CCAC32A0B80A2CBE28988B6B7
 

Approved on
23/11/2012
Valid until
22/11/2016
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

130 reviews


4.75

Excellent

4.75 /5.00

Rating categories

Delivery (128) 4.66
Goods (127) 4.83
Customer service (130) 4.75


Overall rating 4.75
The score is calculated based on the reviews collected in the last 12 months. Since registration, a total of 350 reviews have been collected.

Customer reviews

   
The curtains are to an excellent standard.
The only reason the rating is not 5 is due to the lack of updates and the delivery. I did get an email to say it will take 4 weeks but then nothing until it was sent out. As i didn't know when it would be actually delivered, I was not in when it was, so it was taken to the post office instead. When I went to the post office, I had to pay £1 to get it.
3.67
Good

Curtains Made Simple replies: 08/02/2016
Thank you for your feedback. Unfortunately we have just changed couriers and we are still in the progress of updating our systems to send out delivery alert emails. We are never 100% sure what is going to be despatched until the morning which is why we don't want to send out 'false positives'. I am sorry that you had to go to the post office and pay the £1. II will refund the £1.

I am absolutely satisfied.
5.00
Excellent

I am delighted with the throw and cushions I ordered for my daughters bedrooms. Well made and I was kept up to date with the progress of the order.
4.33
Good

Curtains arrived as promised and were really well made. Customer service was also excellent, answering questions and making requested changes very efficiently. I'd have no reservations about using Curtains Made Simple again.
5.00
Excellent

The curtains were well made and delivered in 4 weeks as promised. Unfortunately the fabric had a bad odour. Curtains Made Simple immediately dealt with this problem by replacing them and returning the faulty ones to the fabric manufacturer.
Excellent service and fully recommended - I will buy further curtains without hesitation.
4.33
Good

Delighted with the quality of curtains, ease of ordering and the fantastic service throughout.
5.00
Excellent

Lovely curtains, really well made and good quality I am very pleased with them.
5.00
Excellent

I did not realise there was going to be a delay on the delivery of this order. An email informing it had been despatched would have been useful.
the material was as displayed and expected.
3.33
Fair

Curtains Made Simple replies: 15/01/2016
Thank you for your feedback. I am sorry we did not keep you informed of the delay. Normally the fabric would leave within a couple of days of the order. The delay was due to Christmas the close at IKEA mail order which we were unaware of.

Lovely curtains (our third pair from you in the last year) delivered in time for Christmas - thank you very much
5.00
Excellent

Pre-ordering samples were sent and questions answered with promptness. The curtains arrived within time promised and quality is excellent.
5.00
Excellent

Yes excellent service and quality of end product.
5.00
Excellent

Very satisfied
5.00
Excellent

I am very satisfied with both delivery as promised as well as the quality of the goods.
4.67
Excellent

Excellent fabric and very good customer service. Highly recommended seller.
4.67
Excellent

Very happy with my curtains and cushions. Good communication throughout process. Delivered within 2 to 4 week timescale. Well packaged , curtains not creased. My curtains have weights in the right places and hand sewing is neat and invisible on right side. RECOMMENDED
5.00
Excellent

Very Satisfied Our third pair of curtains from you and all have been great.

Thanks

Anne Johnson
4.67
Excellent

Everything was perfect
5.00
Excellent

These people not only delivered, they provided an excellent service and product, ahead of time.Many thanks
5.00
Excellent

Good communication, quick delivery and quality item, very happy.
5.00
Excellent

I love my curtains. They're well made and turned up on time. Thanks
5.00
Excellent

I was delighted with my cushions. I would definitely recommend this company.
5.00
Excellent

Great service.
5.00
Excellent

Very satisfied with the cushions and everything else i have had made. Great customer service too.
5.00
Excellent

My order was delivered within the specified time. The items were made as requested to a good standard and overall I am delighted with the service provided from Curtains Made Simple. I would definitely use them again and also recommend them. Thank you.
5.00
Excellent

Was very pleased with the blind when it finally arrived but it was lost by the courier for nearly 2weeks as the address label had come off.
3.33
Fair

Curtains Made Simple replies: 30/11/2015
Thank you for your feedback. I can only apologies for what happened and thank you for your patience whilst we were trying to resolve this. Fortunately this rarely happens and UPS do a great job for us; getting 99 of parcels delivered the next day.

Quality of the curtains are excellent, the only disappointment was the lack of information after placing the order. We had to ring twice to find out progress and estimated delivery. A quick E Mail from the company would have overcome this.
4.00
Good

Curtains Made Simple replies: 30/11/2015
Thank you for your feedback. We send an email out the day before we despatch orders. It is not feasible do much more than this, as things change on a daily basis in terms of what gets made / ready to be shipped. For the convenience of our customers we always ship on a Thursday for delivery on Friday. This means customers can put their curtains or roman blinds up over the weekend.

The fabric was exactly what I had been looking for.
The finished curtains made by curtains made simple look absolutely stunning.101 professional and fabulous.
5.00
Excellent

This shop will only deliver to a business address. I didn't notice anything about this on their web site.
3.67
Good

Curtains Made Simple replies: 01/12/2015
Thank you for your feedback. Its the only one of our fabric suppliers that insists on a business address to deliver to. The rest will deliver to residential addresses. If no business address is available then we just route the order via our office. Which just delays delivery by 1-2 days.

I had a great experience ordering curtain from Curtains Made Simple. The web-site is easy to navigate; the instructions are clear and simple. They also have a mind-boggling array of fabrics to choose from. I would wholeheartedly recommend them to anyone.
5.00
Excellent

Satisfied Not a good enough word,EXCELLENTgreat product knowledge one on one personal service before online ordering and given great advise and help re measurements and not oversold on quantities this was all carried out by Will,a pleasure to do business with and a safe pair of hands to be in when you know nothing about the subject.
Mike & Penny
Mill Hill
5.00
Excellent

Great service: the website makes it easy to enter all the required measurements, and the finished curtains are of excellent quality and are a perfect fit. Highly recommended.
5.00
Excellent

I was very satisfied with the excellent service I received. On top of everything the packaging was gorgeous, thank you
5.00
Excellent

Fabric arrived and all well thank you.
4.67
Excellent

Great service
5.00
Excellent

Very well Mde
5.00
Excellent

Yes, I was satisified. Prompt delivery. Good price.
5.00
Excellent

Ordered made to measure curtains and they arrived a week early in 3 weeks. They were also less expensive than made in the same material from other providers of made to measure curtains. Great thanks
5.00
Excellent

Very happy with my curtains
Thank you
4.67
Excellent

The curtains arrived on time and were very well made. Staff were very helpful and prompt in answering the queries which I had before placing my order.
An excellent service overall .
4.67
Excellent

Really happy with my blinds. Have used curtains made simple before and will definitely use them again. Great customer service too.
5.00
Excellent

Curtains Made Simple customer reviews

Curtains Made Simple

Curtains Made Simple was certified by Trusted Shops on 23/11/2012.

Contact
UNIT 18, Standingford House, 26 Cave Street
OX4 1BA Oxford
United Kingdom
info@curtainsmadesimple.co.uk
Curtains Made Simple

Owner
CURTAINS MADE SIMPLE LIMITED
UNIT 18, Standingford House, 26 Cave Street
OX4 1BA Oxford
United Kingdom
Trade register
Companies House Company No. 06690197
Authorized representative
Will Stanley
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