Certificate for onlineprinters.com

No. XB11851F49794A881A9199EB99D204FEC
 

Approved on
06/05/2009
Valid until
05/05/2018
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for onlineprinters.com



Good

4.25/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 42 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 317 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
fast and good (200 affiches A2)
5.00
Excellent

Very happy
5.00
Excellent

Quality Service was rendered and delivered

Thanks
5.00
Excellent

Thx
5.00
Excellent

Good print quality. Fast delivery.
5.00
Excellent

Tried to change my phonenumber on earlier order, got an answer on a totally different subject.
3.00
Fair

onlineprinters.com replies: 03/04/2017
Thank you for your feedback. We are constantly seeking to improve the quality of our customer service and are glad that you contacted us. Warm regards, Your Onlineprinters Team

We ordered 3K brochures and paid in full, they asked by email to supply and extra page otherwise the print would not go ahead , strange we thought but did it. The brochures came and we identified that the pages were all out of sync . We had to submit a claim online and the reply back was that we could have £500.00 off our next purchase, customer service very poor,no joy of refund and no contact
1.00
Very Poor

perfect
5.00
Excellent

The overall online ordering systems is Great.

The overall production material was not to a good standard. I may understand that cost might be involved, however I believe more explanation of paper material and advice and proof before printing is really need to be considered.

Thank you
3.00
Fair

My order was not as I had ordered, and I had to spend almost two hours with two co workers chopping off the staples, refolding and restapling my order. Very frustrating. This was after having to re-order my order 3 or 4 times. When I called customer service they told me there was nothing they could do.

We were looking for a new printer, but onlineprinters won't be who we use ever again.
1.67
Poor

onlineprinters.com replies: 20/02/2017
Thank you for your feedback. Please do not hesitate to contact our customer service if you have questions about our products and data requirements. Kind regards, Your Onlineprinters Team

please enable multiple orders in one shipping
4.00
Good

They know that we know they are good, that's why they keeping crappy delivery.
No really, please allow combining more orders in one shippment
4.00
Good

onlineprinters.com replies: 09/02/2017
Thank you for your feedback. Please do not hesitate to contact us if you have questions regarding our delivery. Warm regards, Your Onlineprinters Team

Good work
5.00
Excellent

Perfekt
5.00
Excellent

I was very satisfied with the service and am already recommending you to everyone:)
5.00
Excellent

onlineprinters.com replies: 12/12/2016
Thank you for your feedback. We are glad that you are satisfied with our service and quality. We are looking forward to your next order. Warm regards, Your Onlineprinters Team

every time 100 satisfaction
5.00
Excellent

Impossibility of stacking two or more orders in one shipment sucks.
4.33
Good

I am very satisfayed.Piece of art my rond postcard.I will continued to print next year my photos with you and my postcards will travel all world.
I wish you Merry Christmas to all
Eugen MIHAI-Bucharest
Romania
5.00
Excellent

Great Artwork
4.67
Excellent

very satisfied

Timely delivery, good quality printing. customer care
5.00
Excellent

onlineprinters.com replies: 02/11/2016
Thank you for your positive review. We look forward to your next order and to welcoming you once again in our Online Shop. Your Onlineprinters Team

As always we were very satisfied with the delivery.
5.00
Excellent

Absolute satisfaction in terms of speed, pricing and quality.
5.00
Excellent

Everything was Ok.
5.00
Excellent

Ok Thanks a lot
4.00
Good

Thank you very much Great service and qualitative products
5.00
Excellent

AWESOME AS ALWAYS
5.00
Excellent

A great company to work with. Fantastic results, my client was very happy. Thank you.
5.00
Excellent

Your services at printing and shipping are much similar to other online printing companies but you guys suck big time at your refund duration when a printing is cancelled.
3.33
Fair

Assistenza al telefono è pari zero, anzi dopo mille volte che gli chiami e mettono giù alla fine quando hai perso le speranze ti rispondono e poi ti mettono giù di nuovo, in poche parole non risolvi niente.
Service Tel. equals zero, even after a thousand times that call and put down at the end when you've lost hope they answer and then they put you down again, in a nutshell do not solve anything.
1.00
Very Poor

onlineprinters.com replies: 22/08/2016
Thank you for your feedback. Please do not hesitate to contact our customer service if you have questions about our products. Warm regards, Your Onlineprinters Team

Delivery was excellent by DPD courier 1000 A6 economy flyers for 11.54 including delivery there was no delivery charge amazing price and quality of paper excellent glossy paper .I did IBAN transfer on 28th July 2016 and order received on 8th August 2016 excellent price and really good response for IBAN transfer .It arrived in 8 working days from Germany I reckon thats really good considering price
5.00
Excellent

onlineprinters.com replies: 09/08/2016
Thank you for your feedback. We are glad that you are satisfied with our service and quality. We are looking forward to your next order. Warm regards, Your Onlineprinters Team

All arrived as expected and within the expected date.
4.67
Excellent

onlineprinters.com replies: 08/08/2016
Thank you for your feedback. We look forward to your next order. Warm regards, Your Onlineprinters Team

Thank you
5.00
Excellent

Handling and delivery were smooth and good. The only surprise was the slightly different colour of our cards
4.67
Excellent

Havent received goods and the delivery date passed over 4 days ago
1.67
Poor

onlineprinters.com replies: 21/07/2016
Thank you for your feedback. Please do not hesitate to contact us if you have questions regarding our delivery times. Warm regards, Your Onlineprinters Team

Super Qualität immer wieder gerne...
5.00
Excellent

Excellent quality product that arrived before the expected date and was incredibly cheap for what you get. i will definitely be using this service again.
5.00
Excellent

I not received any answer on this request.Why? Reference ID
181467188627258 25 of cards I received bent I sent photo to yours and was all cards was one bad finish Reference ID
71467111808760.I receive only on voucher of 30 euro because all cards was bad cutting but isn't to much for me because all cards have problems ;-(
2.00
Poor

onlineprinters.com replies: 11/07/2016
Thank you for your feedback. Our quality management will contact you shortly to resolve this issue with you. Kind regards, Your Onlineprinters Team

- Deliveryprocess took too long, no information about the exchangerate problem, missing documents from onlineprinters at the borders and at the end you recieve scrapped boxes...
- Goods are okay - not all look like they should look - some are scrapped from the bad delivery.
- CS: Spending hours for nothing. I got the product here before you get an answer...its just like: " We have to check etc.
1.67
Poor

onlineprinters.com replies: 05/07/2016
Thank you for your feedback. Our quality management will contact you shortly to resolve this issue with you. Kind regards, Your Onlineprinters Team

Top quality, top prices.
5.00
Excellent

Product was as submitted. Very pleased.
5.00
Excellent

onlineprinters.com customer reviews

onlineprinters.com

folders, brochures, flyers and business cards

onlineprinters.com was certified by Trusted Shops on 06/05/2009.

Onlineprinters GmbH is a manufacturer and finishing company for printed matters such as folders, business cards, flyers, brochures, postcards, posters, stationeries and catalogs. The production of those printed materials is processed exclusively by high quality offset and digital printing.

Contact
Rudolf-Diesel-Straße 10
91413 Neustadt a. d. Aisch
Germany
Tel: +49 9161 6209801
Fax: +49 9161 89892000
info@onlineprinters.com
onlineprinters.com

Owner
Onlineprinters GmbH
Rudolf-Diesel-Straße 10
91413 Neustadt an der Aisch
Germany
Trade register
Amtsgericht Fürth HRB 11487
Authorized representative
Dr. Michael Fries (CEO), Dirk A. Müller (CFO)
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with onlineprinters.com in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

Genuine customer reviews for more trust
Trusted Shops is the leading trust brand for online shopping in Europe. Trusted Shops perfoms automatic and manual checks on all reviews, because only genuine reviews really help customers to make the right purchasing decision.