Certificate for lightingdeluxe.com

No. XB0F3C849D74A720F00FE76C3214E0427
 

Approved on
29/08/2013
Valid until
28/08/2018
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for lightingdeluxe.com



Good

4.27/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 11 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 146 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
13/02/2018
Date of order
13/02/2018
13/02/2018
I am very pleased with both the product and with the entire process of placing an order with Lightingdeluxe. My rep has been very responsive and helpful.
5.00
Excellent

Date of publication
18/12/2017
Date of order
18/12/2017
18/12/2017
Received damaged merchandise, cant get customer service for 5 days.
2.00
Poor

lightingdeluxe.com replies: 03/01/2018
We regret that some of the items were received damaged and we apologize for the inconvenience caused. Due to technical problems, we received the damage report with delay. We then took immediatly care of this matter and arranged for delivery of the respective replacement which will be shipped as soon as provided from the manufacturer.

Date of publication
27/11/2017
Date of order
26/11/2017
27/11/2017
This is my one stop shop for lighting
5.00
Excellent

Date of publication
07/11/2017
Date of order
07/11/2017
07/11/2017
Quick and easy transaction
5.00
Excellent

Date of publication
07/11/2017
Date of order
07/11/2017
07/11/2017
Quick and easy transaction
5.00
Excellent

Date of publication
20/08/2017
Date of order
20/08/2017
20/08/2017
Helped me solve a problem expeditiously, efficiently, courteously and at reasonable cost. Item requested was exactly as specified and arrived all the way from Spain to California as predicted, well packaged and in good shape.
5.00
Excellent

Date of publication
29/05/2017
Date of order
22/05/2017
29/05/2017
Good price, great products
4.00
Good

Date of publication
25/05/2017
Date of order
25/05/2017
25/05/2017
Customer service was very easy to deal with - they responded to email poromply.

Sue
5.00
Excellent

Date of publication
13/04/2017
Date of order
13/04/2017
13/04/2017
Delivery service was very bad - not acceptable. On two days our nanny waited at home, she did not even hear the doorbell ring. Fedex just left a note downstairs. She has now used two mornings for the package and we still do not have it. I can mot ask her to stay for a third morning. Unacceptable
1.00
Very Poor

lightingdeluxe.com replies: 18/04/2017
We are really sorry to hear that. Regrettably we don't have that much influence on Fedex, which is just our carrier regarding the delivery. We deeply apologize for this inconvience.

Date of publication
23/03/2017
Date of order
23/03/2017
23/03/2017
Bought "Open Box Sale" with reduced price. Package missing assembly instructions (I'd expect those to be included?). Otherwise product was fine and delivered real quick.
5.00
Excellent

Date of publication
05/03/2017
Date of order
05/03/2017
05/03/2017
Everything was delivered very fast, thanks
5.00
Excellent

lightingdeluxe.com customer reviews

lightingdeluxe.com

Lighting, Design, Light Planning

lightingdeluxe.com was certified by Trusted Shops on 29/08/2013.

Contact
Flösserstr. 19a
01139 Dresden
Germany
schaer@lightingdeluxe.com
lightingdeluxe.com

Owner
Lichtkultur GmbH
Flösserstr. 19a
01139 Dresden
Germany
Trade register
Amtsgericht Dresden HRB 16513
Authorized representative
Daniela Schär
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with lightingdeluxe.com in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

Genuine customer reviews for more trust
Trusted Shops is the leading trust brand for online shopping in Europe. Trusted Shops perfoms automatic and manual checks on all reviews, because only genuine reviews really help customers to make the right purchasing decision.