havanahouse.co.ukReviews

: 16,151Excellent

4.81

Reviews for havanahouse.co.uk

2,939 verified reviews in the last 12 months

16,151 total reviews
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the most relevant positive review


3 months ago
Cigar after cigar (delivery bear in mind) are of excellent quality and never spoiled/damaged. Packaged well and keep well. The descriptions always live up to to the expectations too. From one Aficionado to another - Thoroughly recommend Havana House
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3 months ago
Still waiting for an item I ordered on 13th April 2022! I've been in touch with Asha (customer service) repeatedly since then; initially I simply pointed out the error (they'd sent kingsize rizlas instead of the regular size I'd ordered and paid for). Worst customer service ever! Asha simply keeps moving the goalposts, and no sign of the rizlas I ordered! I was told to send my invoice via email; then I was told to photograph (?!) the items I received... I seriously don't understand what is wrong with Asha and why she is the only member of staff responsible for customer service, given that she is utterly useless at dealing with customers in a timely and polite manner! Havana House actually made the exact same mistake with my order over a year earlier, but at that time they corrected it by sending out the correct Rizlas within the week. I'm not sure what has gone wrong this time (but clearly Asha is not helping matters)!
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Reviews for havanahouse.co.uk

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 Verified review
10 days ago
Quality product, fast delivery. No complaints from me.
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19 days ago
Always efficient and on time. A pleasure to deal with.
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11 days ago 
Excellent postal service with great communication
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1 month ago
Wonderful product, great packaging &fast delivery.
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2 days ago
Easy to use website. Fast response and delivery
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 Verified review
9 days ago
Excellent product good prices and fast service
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8 days ago
Always delivers fast, with the highest quality
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22 days ago
It took a few phone calls but it took 6 days d
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1 month ago
Perfect service couldn’t do anything better
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22 days ago
Good range of products, delivery very slow
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Yesterday 
Great service, great choice, great prices.
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 Verified review
18 days ago
Great fast delivery and reasonable prices.
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 Verified review
18 days ago
Superb quality and fast delivery service.
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 Verified review
24 days ago
Very helpful and great customer service 👍
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 Verified review
8 days ago
First class service and prompt delivery.
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 Verified review
9 days ago
Arrived on time and in perfect condition
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 Verified review
16 days ago
Great service , prompt and as advertised
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 Verified review
18 days ago
Good service, prompt delivery as always.
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 Verified review
14 days ago 
always on time, good company to buy from
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 Verified review
15 days ago
Good communication and speedy delivery.
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