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26 Dec 2023
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Having been to Cuba some years ago, I realised that when my (about to become) Husband said he’d never tried smoking a cigar, I thought I’d surprise him and some wedding guests as a little treat for the day as I’m a non smoker who bizarrely loves the smell of proper cigars, but he enjoyed it so much that I’ve now been back to shop online for the brands I could distinctly remember from my Cuba holiday in the past; I’ve only shopped online with the store so far - the products always arrive next day by DPD and in perfect condition, although it turns out you are only in Bath which is ridiculously close to us, so the Hubby most definitely has plans to pop in to see you in person, but I’ve no doubt that we’ll be ordering from you again in the very near future as anything else is now “too harsh & chemically” to smoke apparently, but your prices are better than our Harvey Nic’s & a local hotel which also has a small selection on sale in their bar so it’s a win-win situation! I’ve possibly created a bit of a monster now though as he’s a long term smoker who is completely loving his cigars, but apparently even the machine rolled Cigarillo versions of the Cuban brand he prefers are profoundly better for ‘general day smoking’ and he no longer wants anything else. I’m not sure I should be encouraging the Hubby to actually smoke more 😳 but I think if he could cut down to only smoking a lovely Cuban on an evening with a nice drink, then that’s worlds better than constantly nipping out for a smoke and is presumably a far more enjoyable smoking experience.
I totally recommend Havana House but be warned that once you start smoking proper Cuban’s, everything else will feel artificial and rough in comparison so you’ll be totally hooked!
I ordered 2 x Honeyrose smoking mixture and was sent 2 x Honeyrose cigarettes. I rang the shop and was told they couldn't help and to ring the online dept. I rang many times and they never picked up. I rang the shop again and was asked for the order no. which i gave. I've heard nothing. I rang and texted two other numbers I found. I'll never buy from them again unless I get my original order. I'm prepared to return the cigarettes. Very dissatisfied
Always happy with the cigars and delivery arrangements but found the new payment arrangement frustrating. Had to enter an OTP 4 times to get the most recent order accepted. Appreciate the need for security but the previous way was more straightforward. Another example of how change isn’t always an improvement.
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26 Jun 2024
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Veni, vidi, vici.
I browsed, I bought, I smoked. Can't get much better than that. 8-)
Oh, and there were a few goodies sent along with my last batch of cigars. Thank you!
5 stars to Havana House, as always.
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25 Jun 2024
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It's always a pleasure to order from Havana House. Great products received and fast delivery every time.
No Frills. They have the tobacco that I wanted and delivery was on time. What more could one want?
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7 Jul 2024
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Consistently great service
Easy to use site making it easy to find what you are looking for. Out of stock notifications for items not in stock.
Good range, reasonable prices and several delivery options.
RM postage I’ve found unreliable. DPD for next day works most of the time. On occasion unexplained delays in delivery.
Will continue to give Havana House my custom and I am confident recommending to friends
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24 Jun 2024
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Great selection of cigars, not available on the High Street …
I have used Havana House previously as my dad is a cigar connoisseur and Havana House have a great selection of cigars, which are not available on the High Street.
Excellent service, fast delivery, would definitely recommend.
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26 Jun 2024
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First time customer
Ordered for the first time from Havana house late evening had an email the next day confirming my order which was promptly delivered the following day superb service will definitely order again
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18 Jun 2024
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The best tobacco shop around.
I DO still wish they found another Marlboro supplier but I also think this is the best tobacco shop around. Decent prices, excellent customer service, prompt delivery. What more could you ask?
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26 Jun 2024
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Perfidy
As far as I'm concerned you couldn't do anything better. Your service and attention is always first class. You make me feel I'm your only customer, whether on line or in the Oxford shop.
My regular supplier of tobacco requisites. Always prompt and fast delivery, and very good quality products. The website is easy to use, and well indexed.Recommended.
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26 Jun 2024
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Delivered on time with great packaging. Rang up for a few questions was more than willing to answering them and also find out for me, great service all round.
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18 Jun 2024
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Won't buy cigars from anyone else!
I love havanna House. Always a fast despatch and delivery and the points you can build up are great for money off. Wouldn't use anyone else for cigars.
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19 Jun 2024
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Havanna House is so good in terms of service quality, cigar choice and delivery speed I can’t think of anything to do different. Always my go to.
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24 Jun 2024
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Excellent and quick service. The cigars were packaged very well and arrived in good condition..I will be buying from again