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Top positive review
12 May 2023
Verified review
Was I disappointed I didn't get my Marlboro tobacco? yes. So why am I still giving 5 stars? A number of reasons :-
Shops DO occasionally run out of stock;
Some shops give you a 'store credit' (not that I'd have minded in this case as I WILL be shopping here until I have to give up smoking or I die) - and that after you've had to ASK for a refund - I got my refund automatically without asking;
I ordered two lighters, a really good one for my wife's birthday which was as brilliant as advertised;
My lighter, I thought (from the price) was just one above the disposable lighters so imagine my surprise when I got a reassuringly heavy lighter which was almost as good as my wife's far more expensive one!
An order has been placed and it was shipped after 5-6 days an multiple phone calls all do all of the items were in stock and I payed for priority shipping, no explanation was given for the delay
The gentleman David was very helpful and knowledgable and provided a first class service in reassuring me over my purchase and the time scale involved.
The purchase was a birthday gift and certainly did not disappoint as the quality was all there and in a timely fashion. Would certainly recommend
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30 Mar 2024
Verified review
Best shop, despite STILL not having a supplier of Marlboro.
The review says it all really. I SO wish they could get a new supplier of Marlboro because, at the moment, I have to buy it in bulk. That means that I'm missing purchasing my regular order here because I can't afford the bulk-buy of Marlboro AND my other tobaccos here!
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29 Mar 2024
Verified review
I am really pleased I discovered Havana House! The order process is really straight forward the delivery with DPD is a Great Add. The Products Really Goods
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2 days ago
Verified review
Wide selection of products, easy to use and navigate website, very quick despatch and delivery. Competitive prices. Very pleased with service
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21 Mar 2024
Verified review
Excellent easy to use web site kept informed during process plus free delivery on orders over fifty pounds what's not to like
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2 Apr 2024
Verified review
First rate.
Adam could not have been more helpful. Havana House is customer focused and it a pleasure to order from the. First rate.
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29 Mar 2024
Verified review
High quality at great prices
Great website easy to use with value for your money quick delivery and a well packaged high-quality will use again
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20 Mar 2024
Verified review
Cracking shop with a nice variety of cigars that are reasonably priced, their orders are packed securely too.
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12 days ago
Verified review
The cigar was a nice smoke smooth and long lasting for my first one in a long time ill be getting another
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