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Top positive review
12 May 2023
Verified review
Was I disappointed I didn't get my Marlboro tobacco? yes. So why am I still giving 5 stars? A number of reasons :-
Shops DO occasionally run out of stock;
Some shops give you a 'store credit' (not that I'd have minded in this case as I WILL be shopping here until I have to give up smoking or I die) - and that after you've had to ASK for a refund - I got my refund automatically without asking;
I ordered two lighters, a really good one for my wife's birthday which was as brilliant as advertised;
My lighter, I thought (from the price) was just one above the disposable lighters so imagine my surprise when I got a reassuringly heavy lighter which was almost as good as my wife's far more expensive one!
An order has been placed and it was shipped after 5-6 days an multiple phone calls all do all of the items were in stock and I payed for priority shipping, no explanation was given for the delay
Order placed a week ago including first class tracked postage
No dispatch notification
Zero communication after several messages
Goods still not delivered
Report review
19 Jun 2023
Verified review
The user experience is terrible
Why not process these orders (#325128 & #343828 & #364196） in a timely manner.
Why not reply to emails in a timely manner.
Why not give an explanation.
Report review
11 May 2023
Verified review
Package arrived over two weeks after payment. My enquiries were ignored. Well packaged. Box open and some (hopefully) superficial damage to the cigars.
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Imported Reviews
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