havanahouse.co.uk
Reviews:

1,552 reviews in the last 12 months19,285 total reviews  

4.84
Excellent
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Top positive review

12 May 2023
 Verified review
Was I disappointed I didn't get my Marlboro tobacco? yes. So why am I still giving 5 stars? A number of reasons :- Shops DO occasionally run out of stock; Some shops give you a 'store credit' (not that I'd have minded in this case as I WILL be shopping here until I have to give up smoking or I die) - and that after you've had to ASK for a refund - I got my refund automatically without asking; I ordered two lighters, a really good one for my wife's birthday which was as brilliant as advertised; My lighter, I thought (from the price) was just one above the disposable lighters so imagine my surprise when I got a reassuringly heavy lighter which was almost as good as my wife's far more expensive one!

Top negative review

31 May 2023
 Verified review
An order has been placed and it was shipped after 5-6 days an multiple phone calls all do all of the items were in stock and I payed for priority shipping, no explanation was given for the delay
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Reviews for havanahouse.co.uk

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6 Feb 2024
 Verified review
Post office delivery report not usually correct- sticks on ‘pending’
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12 Dec 2023
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2 Dec 2023
 Verified review

Why so little stock so close to Christmas?

This is my favourite tobacco shop. Yet there was so many 'out of stock' items that I could only get the tobacco my wife and son likes - which I could have got anywhere but got here to be loyal!
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12 Nov 2023
 Verified review
Rang me 2 days before delivery explaining why not dispatched. Fair enough but need by this date. "No problem will send out tomorrow and refund the missing item, I'll send you an email to confirm." No email, no refund and gift was not dispatched till following week and therefore 3days late
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27 Jun 2023
 Verified review
Usually great but 2 disappointing wrong orders but received email saying future orders would be checked after notifying them.
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26 Jun 2023
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Take an age to process the purchase compared with other internet orders.
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23 Jun 2023
 Verified review
Delay with this original particular order being processed. The change of item, at my request, was efficient and effective.
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13 Jun 2023
 Verified review

Slow delivery

Paid extra to get next day royal mail signed for delivery but took 3 days to arrive. Waste of money
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10 Jun 2023
 Verified review
Was sent a cigar however this did not get delivered to me but to another property, I called the company and spoke to Justin who changed the address and apparently sent a new one as it was a gift for my partners 30th Birthday. His birthday has come and gone and not received anything.
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9 Jun 2023
 Verified review

Delivery times

Havana house so far have been good, I receive nice cigars that seem to be stored in good condition however I do find they take a rather long time to shipped orders out. Could be quicker
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29 May 2023
 Verified review
My order didn’t arrive as swiftly as usual. Having said that the lovely lady on the phone was very positive. The access to the contact directly number was difficult to find.
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20 May 2023
 Verified review
Delayed delivery and order was missing one item (but was immediately credited)
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24 Apr 2023
 Verified review
Ordering/ delivery times/ packaging excellent, could be more choice for casual smokers like myself, as majority of those on sale to expensive
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24 Apr 2023
 Verified review
Service now terrible. Ordered cigars and they arrived ruined. Order some more and paid for next day delivery but took two chases in my part to make sure they got sent - 4 days later!! Not great at all!!
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17 Apr 2023
 Verified review
One item wasn't working (a lighter)
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28 Mar 2023
 Verified review

Very good cigars and outer packaging,but

Very good cigars and outer packaging, however, my most expensive cigar came with a tear and no plastic packaging sleeve. My second most expensive cigar, a sixty Rocky Patel, pealed the cigar wrapper off when removing the first band, which must have been glued to the cigar. And my other Rocky Patel wrapper tore while just holding it. Enjoyable cigars, but you Definitely have to do more about cigar quality control and cigar protection such as no sleeves on a £38 Single cigar. I was a little annoyed a £14 cigar came sleeved and extra protected and was fine , but a £38 Montecristo No.2 didn’t, which resulted in slight damage to the foot of the cigar.. Also small attention to details missed like cigar bands being lopsided ... If I pay good money, I don’t expect not to get cigars with wonky bands. The cigars smoked well, and were enjoyable though. Order number 348076
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