havanahouse.co.uk
Reviews:

1,545 reviews in the last 12 months19,286 total reviews  

4.84
Excellent
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Top positive review

12 May 2023
 Verified review
Was I disappointed I didn't get my Marlboro tobacco? yes. So why am I still giving 5 stars? A number of reasons :- Shops DO occasionally run out of stock; Some shops give you a 'store credit' (not that I'd have minded in this case as I WILL be shopping here until I have to give up smoking or I die) - and that after you've had to ASK for a refund - I got my refund automatically without asking; I ordered two lighters, a really good one for my wife's birthday which was as brilliant as advertised; My lighter, I thought (from the price) was just one above the disposable lighters so imagine my surprise when I got a reassuringly heavy lighter which was almost as good as my wife's far more expensive one!

Top negative review

31 May 2023
 Verified review
An order has been placed and it was shipped after 5-6 days an multiple phone calls all do all of the items were in stock and I payed for priority shipping, no explanation was given for the delay
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Reviews for havanahouse.co.uk

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4 Mar 2024
 Verified review
I like the speed/convenience/good marketing/points. I have had 2 cracked cigars on delivery though which isn't necessarily their doing but a point that they may be able to look into and develop a way to help reduce the risk further. (In saying this the packaging is not bad by any means but potentially there's something different that could be done like tubos just for the sending)
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HS
Heather S.
Stratford-upon-Avon
9 Mar 2024
 Verified review

'Land's Tobacco' part of Stratford history

'Land's Tobacco' has been on the corner of Cook's Alley for as long as I can remember. I was particularly impressed to be able to switch to online purchases during the Covid lock-downs. Now, if I am too busy to go into town, I can default to their quick delivery service instead.
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5 days ago
 Verified review
Original perterson pipe faulty. Replaced immediately. They cannot be responsible for the quality control of Peter sons, but their approach to customers and satisfaction is second to non.
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29 Feb 2024
 Verified review
Good range of products ,speedy delivery
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11 Mar 2024
 Verified review
It’s good nothing to add
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3 Mar 2024
 Verified review
Good communication
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MW
Michael W.
AYLESBURY
3 Mar 2024
 Verified review
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15 Feb 2024
 Verified review
The website is not the easiest to navigate! this is off putting. Cgars their main competitors has a more user friendly navigatable site. Just Copy!!
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24 Feb 2024
 Verified review
You do not always respond to EMails ! But any mail-orders are processed very well, and arrive as expected.
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BW
BfpoMike W.
MAIDENHEAD
15 Feb 2024
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CT
Colin T.
Swansea
12 Feb 2024
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31 Jan 2024
 Verified review
Cigar turned up fairly quick but quality was poor cigar fell apart half way through smoking
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20 Jan 2024
 Verified review

There is room for improvement

I have paid for next day delivery and did not receive my parcel until a 9 days later. During this period DPD didn't know where my parcel is, and when I contacted Havanahouse, the customer service rep was very rude and not helpful. His only advice was to keep on waiting as DPD will deliver eventually. I left it for a couple of days and then rang them again, this time a gentleman called Adam was very helpful and reprocessed my order, which arrived the following day
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3 Jan 2024
 Verified review
They are very good. Forgot one of my cigars but got it to me by the next day
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CS
Chris S.
Hertfordshire
4 Jan 2024
 Verified review
Tobacco a bit dry but very quick and efficient
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AW
Andrew W.
Southampton
18 Jan 2024
 Verified review
Good reliable service
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10 Jan 2024
 Verified review
Good range
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15 Jan 2024
 Verified review
Got my first order very wrong, when I complained it was kind of them to say that they fix it by sending the correct order but even the resend had a mistake
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21 Dec 2023
 Verified review
Item is a Xmas gift so contents of box not unwrapped. Disappointed that the inscribed box that is part of the gift is damaged. Given the amount of bubble wrap around it the damage had yo have been before the packing stage.
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4 Dec 2023
 Verified review
I was told I would get my delivery on Monday. It hasn't arrived.
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