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Top positive review
12 May 2023
Verified review
Was I disappointed I didn't get my Marlboro tobacco? yes. So why am I still giving 5 stars? A number of reasons :-
Shops DO occasionally run out of stock;
Some shops give you a 'store credit' (not that I'd have minded in this case as I WILL be shopping here until I have to give up smoking or I die) - and that after you've had to ASK for a refund - I got my refund automatically without asking;
I ordered two lighters, a really good one for my wife's birthday which was as brilliant as advertised;
My lighter, I thought (from the price) was just one above the disposable lighters so imagine my surprise when I got a reassuringly heavy lighter which was almost as good as my wife's far more expensive one!
An order has been placed and it was shipped after 5-6 days an multiple phone calls all do all of the items were in stock and I payed for priority shipping, no explanation was given for the delay
Firstly, the tobacco wasn't wrapped well. Some was very dry and we complained. They asked us to send it back. I had to ask for a return envelope. Still hasn't come. Good customer service would have been to send a replacement with a return envelope at the same time so we're not inconvenienced. At the moment we have to wait for the envelope, return it, wait for their explanation and for them to send more out. Really disappointing.
Report review
4 Apr 2024
Verified review
Very speedy delivery
Stock that I wanted readily available
Report review
4 Apr 2024
Verified review
Quick, reliable and a very good smoke!
Report review
4 Apr 2024
Verified review
Great service. Orders always despatched promptly and well-packaged.
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