Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.
Top positive review
12 May 2023
Verified review
Was I disappointed I didn't get my Marlboro tobacco? yes. So why am I still giving 5 stars? A number of reasons :-
Shops DO occasionally run out of stock;
Some shops give you a 'store credit' (not that I'd have minded in this case as I WILL be shopping here until I have to give up smoking or I die) - and that after you've had to ASK for a refund - I got my refund automatically without asking;
I ordered two lighters, a really good one for my wife's birthday which was as brilliant as advertised;
My lighter, I thought (from the price) was just one above the disposable lighters so imagine my surprise when I got a reassuringly heavy lighter which was almost as good as my wife's far more expensive one!
An order has been placed and it was shipped after 5-6 days an multiple phone calls all do all of the items were in stock and I payed for priority shipping, no explanation was given for the delay
Firstly, the tobacco wasn't wrapped well. Some was very dry and we complained. They asked us to send it back. I had to ask for a return envelope. Still hasn't come. Good customer service would have been to send a replacement with a return envelope at the same time so we're not inconvenienced. At the moment we have to wait for the envelope, return it, wait for their explanation and for them to send more out. Really disappointing.
Report review
11 days ago
Verified review
Report review
31 Jan 2024
Verified review
Cigar turned up fairly quick but quality was poor cigar fell apart half way through smoking
Report review
6 Feb 2024
Verified review
Post office delivery report not usually correct- sticks on ‘pending’
Report review
15 Jan 2024
Verified review
Got my first order very wrong, when I complained it was kind of them to say that they fix it by sending the correct order but even the resend had a mistake
Report review
12 Nov 2023
Verified review
Rang me 2 days before delivery explaining why not dispatched. Fair enough but need by this date. "No problem will send out tomorrow and refund the missing item, I'll send you an email to confirm." No email, no refund and gift was not dispatched till following week and therefore 3days late
Report review
10 Jun 2023
Verified review
Was sent a cigar however this did not get delivered to me but to another property, I called the company and spoke to Justin who changed the address and apparently sent a new one as it was a gift for my partners 30th Birthday. His birthday has come and gone and not received anything.
Report review
24 Apr 2023
Verified review
Service now terrible. Ordered cigars and they arrived ruined. Order some more and paid for next day delivery but took two chases in my part to make sure they got sent - 4 days later!!
Not great at all!!
Report review
2 Dec 2023
Verified review
Why so little stock so close to Christmas?
This is my favourite tobacco shop. Yet there was so many 'out of stock' items that I could only get the tobacco my wife and son likes - which I could have got anywhere but got here to be loyal!
Report review
9 Jun 2023
Verified review
Delivery times
Havana house so far have been good, I receive nice cigars that seem to be stored in good condition however I do find they take a rather long time to shipped orders out. Could be quicker
Report review
29 May 2023
Verified review
My order didn’t arrive as swiftly as usual.
Having said that the lovely lady on the phone was very positive.
The access to the contact directly number was difficult to find.
Report review
11 May 2023
Verified review
Package arrived over two weeks after payment. My enquiries were ignored. Well packaged. Box open and some (hopefully) superficial damage to the cigars.
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews
They are not included in the overall rating. No verification measures have been taken.