havanahouse.co.ukReviews

: 16,155Excellent

4.81

Reviews for havanahouse.co.uk

2,921 verified reviews in the last 12 months

16,155 total reviews
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the most relevant positive review


3 months ago
Cigar after cigar (delivery bear in mind) are of excellent quality and never spoiled/damaged. Packaged well and keep well. The descriptions always live up to to the expectations too. From one Aficionado to another - Thoroughly recommend Havana House
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3 months ago
Still waiting for an item I ordered on 13th April 2022! I've been in touch with Asha (customer service) repeatedly since then; initially I simply pointed out the error (they'd sent kingsize rizlas instead of the regular size I'd ordered and paid for). Worst customer service ever! Asha simply keeps moving the goalposts, and no sign of the rizlas I ordered! I was told to send my invoice via email; then I was told to photograph (?!) the items I received... I seriously don't understand what is wrong with Asha and why she is the only member of staff responsible for customer service, given that she is utterly useless at dealing with customers in a timely and polite manner! Havana House actually made the exact same mistake with my order over a year earlier, but at that time they corrected it by sending out the correct Rizlas within the week. I'm not sure what has gone wrong this time (but clearly Asha is not helping matters)!
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Reviews for havanahouse.co.uk

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 Verified review
3 days ago
Excellent customer service.
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 Verified review
21 days ago
Arrived in a Nice wee box.
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 Verified review
1 month ago
Always first class service.
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1 month ago 
Great reliable cigar outlet
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1 month ago
Great choice, great service
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1 month ago 
Great service great cigars
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 Verified review
13 days ago
Excellent and fast service
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 Verified review
15 days ago
Great products & service.
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 Verified review
5 days ago
just excellent every time
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 Verified review
14 days ago
Good service easy to use
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 Verified review
20 days ago 
Always quick to deliver .
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20 days ago
Efficient , fast service
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 Verified review
6 days ago
Quick and easy to order
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 Verified review
1 month ago 
Very quick turn around.
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 Verified review
14 days ago 
Always great service.
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 Verified review
16 days ago 
Always quick delivery
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 Verified review
1 month ago
Everything perfect 👌🏻
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1 month ago 
Outstanding service.
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 Verified review
13 days ago
Prompt and correct.
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 Verified review
8 days ago 
Excellent service
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