havanahouse.co.uk
Reviews:

1,552 reviews in the last 12 months19,285 total reviews  

4.84
Excellent
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Top positive review

12 May 2023
 Verified review
Was I disappointed I didn't get my Marlboro tobacco? yes. So why am I still giving 5 stars? A number of reasons :- Shops DO occasionally run out of stock; Some shops give you a 'store credit' (not that I'd have minded in this case as I WILL be shopping here until I have to give up smoking or I die) - and that after you've had to ASK for a refund - I got my refund automatically without asking; I ordered two lighters, a really good one for my wife's birthday which was as brilliant as advertised; My lighter, I thought (from the price) was just one above the disposable lighters so imagine my surprise when I got a reassuringly heavy lighter which was almost as good as my wife's far more expensive one!

Top negative review

31 May 2023
 Verified review
An order has been placed and it was shipped after 5-6 days an multiple phone calls all do all of the items were in stock and I payed for priority shipping, no explanation was given for the delay
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Reviews for havanahouse.co.uk

 Sort by  
Relevance
(1416)
(8)
(25)
Reset
4 Mar 2024
 Verified review
First time user and it was a Great service! Quick delivery and professional. The only issue I would say is when my was delivered it was very slightly squashed but still smoked and tasted great. So maybe send them in a ridgid tube maybe to help reduce that. Thanks again 👍🏼
Report review
12 days ago
 Verified review
Great service from Havana House. I like the choice of products, some of which are exclusive to them. The points you receive on purchases are a nice touch. We'll packaged and speedily posted orders caps off the experience.
Report review
7 Mar 2024
 Verified review
The little shop in Bath is a treasure trove for premium cigar aficionados, so much nicer to choose from a humidor than online. Ailsa who runs it is always welcoming and full of information to help you make the best choice.
Report review
14 Mar 2024
 Verified review
I'm a continuous buyer, much trusted company. Everything from customer service, parcel packaging to arriving to my home is excellent. Highly recommend to new and seasoned smokers to try.
Report review
13 Mar 2024
 Verified review
First time i have used your shop & found it very good . The postage is very good & emails kept me up to date . I have recommended it to my friends . Regards Ian Gregory
Report review
13 Mar 2024
 Verified review
Gift purchase- easy process, full communication about order. Post office only part of service that was unreliable. Happy to come back, and recommend
Report review
PT
Peter T.
Birmingham
13 days ago
 Verified review
Great Products, good prices, fast delivery! The website is easy to use and the payment system easy to use. Altogether, a great package! Excellent!
Report review
15 Mar 2024
 Verified review

Best tobacco shop.

I still wish they would find another Marlboro supplier so that I wouldn't have to buy it in bulk - but these are the best with a huge choice.
Report review
11 Mar 2024
 Verified review
I always get my cigars from havana house, nicely packaged for the journey. Any questions they have a whatsapp nunber and respond very soon.
Report review
11 Mar 2024
 Verified review
Exceptionally good range of tobacco. Prompt and friendly service. Buying from them is a pleasant experience. Kindest regards, Jeff.
Report review
7 days ago
 Verified review
Excellent easy to use web site kept informed during process plus free delivery on orders over fifty pounds what's not to like
Report review
8 days ago
 Verified review
Cracking shop with a nice variety of cigars that are reasonably priced, their orders are packed securely too.
Report review
11 Mar 2024
 Verified review

Great Web Site!

Very informative web site. Easy online ordering, well packed and fast delivery. Highly recommend.
Report review
7 Mar 2024
 Verified review

Always a customer focused service

Items arrived very well packaged and quickly. Great products with a customer focused service.
Report review
14 Mar 2024
 Verified review
Superb help when I phoned them (cigars were a present) many thanks, much appreciated
Report review
8 days ago
 Verified review

Havana House

Excellent service delivered door to door . Great product even packaging looks good
Report review
MF
Michael F.
Charlbury
11 Mar 2024
 Verified review
The ordering was quick and easy with suitable information provided along the way.
Report review
27 Feb 2024
 Verified review

Fast efficient service

Easy to use website, orders always arrive on schedule, good notification process
Report review
BD
15 Mar 2024
 Verified review

Well done!

Fast and efficient service but most importantly a regular update of progress.
Report review
LM
Liz m.
Salisbury
2 Mar 2024
 Verified review
Just an excellent service and products, with free postage and helpful staff.
Report review