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Top positive review
12 May 2023
Verified review
Was I disappointed I didn't get my Marlboro tobacco? yes. So why am I still giving 5 stars? A number of reasons :-
Shops DO occasionally run out of stock;
Some shops give you a 'store credit' (not that I'd have minded in this case as I WILL be shopping here until I have to give up smoking or I die) - and that after you've had to ASK for a refund - I got my refund automatically without asking;
I ordered two lighters, a really good one for my wife's birthday which was as brilliant as advertised;
My lighter, I thought (from the price) was just one above the disposable lighters so imagine my surprise when I got a reassuringly heavy lighter which was almost as good as my wife's far more expensive one!
An order has been placed and it was shipped after 5-6 days an multiple phone calls all do all of the items were in stock and I payed for priority shipping, no explanation was given for the delay
You cancelled the order after one week with no reason given.
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9 Apr 2024
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4 Apr 2024
Verified review
Lack of customer service
Firstly, the tobacco wasn't wrapped well. Some was very dry and we complained. They asked us to send it back. I had to ask for a return envelope. Still hasn't come. Good customer service would have been to send a replacement with a return envelope at the same time so we're not inconvenienced. At the moment we have to wait for the envelope, return it, wait for their explanation and for them to send more out. Really disappointing.
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6 Feb 2024
Verified review
Post office delivery report not usually correct- sticks on ‘pending’
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31 Jan 2024
Verified review
Cigar turned up fairly quick but quality was poor cigar fell apart half way through smoking
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26 Jan 2024
Verified review
I HAVE NT GOT MY ORDER YET
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15 Jan 2024
Verified review
Got my first order very wrong, when I complained it was kind of them to say that they fix it by sending the correct order but even the resend had a mistake
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11 Jan 2024
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Disappointed with the quality, my cigars delivered were dry and brittle. I tried to smoke 2 of the 5 but I gave up.
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10 Jan 2024
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Cigar came damaged however as i no longer had the cigar and gave it as a gift, nothing was offered as an appolofy
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19 Dec 2023
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cigar not wrapped properly and was consequently squashed
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17 Dec 2023
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Not shipped yet.
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15 Dec 2023
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Order not yet received
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12 Dec 2023
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2 Dec 2023
Verified review
Why so little stock so close to Christmas?
This is my favourite tobacco shop. Yet there was so many 'out of stock' items that I could only get the tobacco my wife and son likes - which I could have got anywhere but got here to be loyal!
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12 Nov 2023
Verified review
Rang me 2 days before delivery explaining why not dispatched. Fair enough but need by this date. "No problem will send out tomorrow and refund the missing item, I'll send you an email to confirm." No email, no refund and gift was not dispatched till following week and therefore 3days late
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7 Nov 2023
Verified review
Order has not shipped after two weeks, and no response from customer service to my emails.
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4 Nov 2023
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You are great. I hit one star by mistake!
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30 Oct 2023
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Not had my items delivered yet!
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20 Sept 2023
Verified review
The cigars didn’t even light properly, 2 were broke just had them today as I’ve just came back from work far away, awful recommend a refund.
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