havanahouse.co.ukReviews

: 16,173Excellent

4.81

Reviews for havanahouse.co.uk

2,904 verified reviews in the last 12 months

16,173 total reviews
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the most relevant positive review


3 months ago
Cigar after cigar (delivery bear in mind) are of excellent quality and never spoiled/damaged. Packaged well and keep well. The descriptions always live up to to the expectations too. From one Aficionado to another - Thoroughly recommend Havana House
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3 months ago
Still waiting for an item I ordered on 13th April 2022! I've been in touch with Asha (customer service) repeatedly since then; initially I simply pointed out the error (they'd sent kingsize rizlas instead of the regular size I'd ordered and paid for). Worst customer service ever! Asha simply keeps moving the goalposts, and no sign of the rizlas I ordered! I was told to send my invoice via email; then I was told to photograph (?!) the items I received... I seriously don't understand what is wrong with Asha and why she is the only member of staff responsible for customer service, given that she is utterly useless at dealing with customers in a timely and polite manner! Havana House actually made the exact same mistake with my order over a year earlier, but at that time they corrected it by sending out the correct Rizlas within the week. I'm not sure what has gone wrong this time (but clearly Asha is not helping matters)!
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Reviews for havanahouse.co.uk

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(26)
 Verified review
10 days ago
Good delivery and tracking numbers provided, product was of good quality
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 Verified review
20 days ago
Great service with fast delivery. I will definitely be ordering again.
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2 days ago
Products always arrive in perfect condition and on time. Great service
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9 days ago 
by K A.
Fast response and competitive prices. Use this supplier all the time.
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25 days ago
Vanilla and cherry pipe tabacco is delicious, will order it every time
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2 days ago 
Prompt service as usual, products as described and securely packaged
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 Verified review
14 days ago
Really easy to find what I was looking for. Really prompt delivery.
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Yesterday
Fast, efficient and good communication. Will definitely use again.
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 Verified review
25 days ago
They were sent quick and packaged well, I will be buying again.
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25 days ago
Fast efficient and well packed - what more could you ask for?
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5 days ago
Quick despatch and communication, will definitely use again.
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 Verified review
17 days ago
Easy to order and pay and delivery always speedy. Thank you
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21 days ago 
Good quality products, wide assortment and fast deliveries.
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15 days ago 
Excellent service. Really fast delivery and great products.
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1 month ago
Quick and ready process, great selection and fast delivery!
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 Verified review
9 days ago
Items arrived as described and a very prompt easy service
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 Verified review
17 days ago
Online purchases go really smoothly, never had an issue!
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 Verified review
13 days ago
Quality product, fast delivery. No complaints from me.
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 Verified review
22 days ago
Always efficient and on time. A pleasure to deal with.
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 Verified review
14 days ago 
Excellent postal service with great communication
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