havanahouse.co.uk
Reviews:

1,552 reviews in the last 12 months19,285 total reviews  

4.84
Excellent
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Top positive review

12 May 2023
 Verified review
Was I disappointed I didn't get my Marlboro tobacco? yes. So why am I still giving 5 stars? A number of reasons :- Shops DO occasionally run out of stock; Some shops give you a 'store credit' (not that I'd have minded in this case as I WILL be shopping here until I have to give up smoking or I die) - and that after you've had to ASK for a refund - I got my refund automatically without asking; I ordered two lighters, a really good one for my wife's birthday which was as brilliant as advertised; My lighter, I thought (from the price) was just one above the disposable lighters so imagine my surprise when I got a reassuringly heavy lighter which was almost as good as my wife's far more expensive one!

Top negative review

31 May 2023
 Verified review
An order has been placed and it was shipped after 5-6 days an multiple phone calls all do all of the items were in stock and I payed for priority shipping, no explanation was given for the delay
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Reviews for havanahouse.co.uk

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19 Dec 2023
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28 Nov 2023
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9 Nov 2023
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I have bought tobacco in the shop, and online on a few occasions, since learning of it from youtube. Both the workers that I met were great representatives of the shop. I is good to deal with the human face of the business, as they share an interest in the products on sale, and are very helpful. When I had a problem with a pipe I had bought the customer service was excellent and I left the shop satisfied and happy. Do visit the shop, you are sure to find something or somethings that you like and have a good experience.
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13 Sept 2023
 Verified review
My last order arrived THREE DAYS late because although a photograph was taken from the ground floor, nobody actually came upstairs to make the delivery! I was not only in but my front door was left wide open to keep cool, so the "SORRY WE MISSED YOU" remark sent by email was an absolute lie! I HAD TO BUY SOME TOBACCO (that was not PUEBLO, my favourite tobacco) FROM A LOCAL SHOP BEFORE I RAN OUT! In future can you send my packages via ROYAL MAIL who are always prompt with their deliveries! Thank you
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DM
david m.
marlbourgh
23 Apr 2023
 Verified review
I have been with Havana house for a long time now. I signed in for the points that will help me gain discount as a regular customer. When I buy my cigars ,it always tells me how many points I will get, but I never hear anything. I've lost count on how many cigars I have bought. I think a little discount on an order now and again would not be out the way, Thank you, your loyal customer David Mc namara.
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8 Jun 2023
 Verified review
Your service is excellent but actually ordering last time was virtually impossible which necessitated a telephone call for help. After some years suddenly you wanted my age (80), date of birth. So complicated I haven’t ordered since. I have an account which should be sufficient without going through this.
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10 Aug 2023
 Verified review

STILL a brilliant shop

The only reason that my normal 5 stars weren't given is that I couldn't get hold of my favourite Marlboro tobacco! I had to go to another site where I could only buy in bulk - and that's something I could do at the time but which I couldn't do most of the time!
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JH
Jon H.
Somerset
18 Jun 2023
 Verified review

Good range of products

I liked the range of products, although the coffee I chose happened to be out of stock I was later told. Also from many poor experiences, not just Havana House Royal Mail are a very unreliable delivery service these days. Parcel turned up about 3 days late….
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PB
Peter B.
Birmingham
25 Apr 2023
 Verified review
Your service and delivery times are good but some of the cigars in the boxes were broken and impossible to smoke. Perhaps you could check beforehand and maybe make the packaging more secure.
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29 Mar 2023
 Verified review
Big delivery problems - not due to HH but because of Royal Mail incompetence. Maybe worth considering couriers? But....Probably as long as it is wide. Just got unlucky this time...
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17 May 2023
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Customer for about 4 years..No complaints

Have been a customer for about 4 years now and besides the usual Christmas postal delays, I have absolutely no issues with Havana House.
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8 Nov 2023
 Verified review
I’d recommend upgrading the postal service used to next day rather than 48 hour (a competitor always use the 24 hr service)
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30 Jul 2023
 Verified review
Good selection (mostly in stock). Good provenance of cigars delivered. Efficient delivery. Top, top prices!!
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7 Oct 2023
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Turnaround time of order has improved since my last order (which left me using a different supplier)
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9 May 2023
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Really quick to dispatch items. Need to double check right item sent as sometimes mistakes happen.
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24 Jul 2023
 Verified review
No issues but you haven't stocked auld Kendal gold perique for over 2 weeks which is dissapointing
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18 Oct 2023
 Verified review
My son enjoys the cigars, a different ranges you have, and the service of delivery is very good
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21 Nov 2023
 Verified review

Overall very happy

Free gift boxes are a nice touch. Good quality service, fast delivery and quality products
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25 Sept 2023
 Verified review
We love the monthly cigar offers the tobacco have great flavours. Delivery is very good.
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16 Apr 2023
 Verified review
Good cigar selection. I would only suggest to mind the humidity in theirs humidors.
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