havanahouse.co.ukReviews

: 16,173Excellent

4.81

Reviews for havanahouse.co.uk

2,904 verified reviews in the last 12 months

16,173 total reviews
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the most relevant positive review


3 months ago
Cigar after cigar (delivery bear in mind) are of excellent quality and never spoiled/damaged. Packaged well and keep well. The descriptions always live up to to the expectations too. From one Aficionado to another - Thoroughly recommend Havana House
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3 months ago
Still waiting for an item I ordered on 13th April 2022! I've been in touch with Asha (customer service) repeatedly since then; initially I simply pointed out the error (they'd sent kingsize rizlas instead of the regular size I'd ordered and paid for). Worst customer service ever! Asha simply keeps moving the goalposts, and no sign of the rizlas I ordered! I was told to send my invoice via email; then I was told to photograph (?!) the items I received... I seriously don't understand what is wrong with Asha and why she is the only member of staff responsible for customer service, given that she is utterly useless at dealing with customers in a timely and polite manner! Havana House actually made the exact same mistake with my order over a year earlier, but at that time they corrected it by sending out the correct Rizlas within the week. I'm not sure what has gone wrong this time (but clearly Asha is not helping matters)!
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Reviews for havanahouse.co.uk

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(26)
 Verified review
22 days ago
Fast delivery and well packed product. I found the website very useful given I'm not experienced with cigars.
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1 month ago
Easy to navigate website, quality products and different options for and reasonable rates for postage.
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17 days ago
Very quick service would recommend look at there web site if you want to stop smoking nicotine
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18 days ago
No problems,good communication throughout and very well packaged.Will definitely use again.
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20 days ago
The speed of the delivery was second to none. Will use again and definitely recommend!
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Yesterday 
Allways receive prompt service and any probs are quickly delt with. Excelent service
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 Verified review
7 days ago 
Always a great experience. Great choice, good prices and excellent customer service.
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3 days ago 
Excellent service & the Royal Mail appears to have got its act back together again.
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9 days ago
Excellent product, fast delivery & first rate customer service. Happy to recommend.
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21 days ago 
This company goes above and beyond to give the greatest service to their customers
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11 days ago
i order stuff on line,,never had a problem,always comes well packaged,and on time
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19 days ago
Easy to use website, great quality products, speedy delivery. Highly recommend!
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1 month ago
Good selection, good delivery times and a very useful plastic humidor included.
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18 days ago
They have everything, they know everything. Fantastic shop, fantastic service.
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10 days ago 
very reliable, good advice and knowledge. Great service online and in shop
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15 days ago
Smooth transaction,great customer service,quick delivery & quality product
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18 days ago
Order arrived within 24 hours even though only selected 2nd class delivery
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1 month ago 
Easy to purchase, good communication and hassle free delivery every time!
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1 month ago
Everything always arrives on time, well packed. Cigars are always perfect.
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 Verified review
8 days ago
Excellent service, speedy delivery and to the right address. Thanks you.
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