Cigar after cigar (delivery bear in mind) are of excellent quality and never spoiled/damaged. Packaged well and keep well.
The descriptions always live up to to the expectations too.
From one Aficionado to another - Thoroughly recommend Havana House
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the most relevant critical review
3 months ago
Still waiting for an item I ordered on 13th April 2022! I've been in touch with Asha (customer service) repeatedly since then; initially I simply pointed out the error (they'd sent kingsize rizlas instead of the regular size I'd ordered and paid for). Worst customer service ever! Asha simply keeps moving the goalposts, and no sign of the rizlas I ordered!
I was told to send my invoice via email; then I was told to photograph (?!) the items I received... I seriously don't understand what is wrong with Asha and why she is the only member of staff responsible for customer service, given that she is utterly useless at dealing with customers in a timely and polite manner!
Havana House actually made the exact same mistake with my order over a year earlier, but at that time they corrected it by sending out the correct Rizlas within the week. I'm not sure what has gone wrong this time (but clearly Asha is not helping matters)!
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Reviews for havanahouse.co.uk
22 days ago
Fast delivery and well packed product. I found the website very useful given I'm not experienced with cigars.
1 month ago
Easy to navigate website, quality products and different options for and reasonable rates for postage.
17 days ago
Very quick service would recommend look at there web site if you want to stop smoking nicotine
18 days ago
No problems,good communication throughout and very well packaged.Will definitely use again.
20 days ago
The speed of the delivery was second to none. Will use again and definitely recommend!