havanahouse.co.ukReviews

: 15,899Excellent

4.82

Reviews for havanahouse.co.uk

3,090 verified reviews in the last 12 months

15,899 total reviews
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the most relevant positive review


1 month ago
Wonderful selection of fine cigars, good customer focused service and friendly staff. Very competitive prices, possibly the cheapest compared to most other cigar retailers. Huge bonus of allowing me the option of using my accumulated points on my cigar purchase’s, as the other retailer I purchase from will not do this. Nothing negative to say to Havana House at all. My annoyance is directed towards the conservative government who constantly increase tax on this wonderful product which in my humble opinion relieves so much stress for so many people. Cigar smoking is a great adversary to combat ill mental health. I will continue to promote this wonderful product and am a personal campaigner to reduce taxation on tobacco. I have successfully helped four people at work to quit cigarettes and start buying cigars from Havana House.
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the most relevant critical review


4 months ago
Deal with problems 1! Last October I had a problem with one cigar ( an Aging Room Quattro ) it did not draw properly this was a once off problem and I have had further boxes without any problems. I telephoned in October and was told by a lady that she had never heard of this problem and would have to make further enquiries I have never had a response and as it is the only problem with these cigars I’m still buying them without this problem occurring again 2 when you ran out of Aging Room Cigars you set a message asking if I wanted to be advised when they came back into stock. I completed the form but was not advised and I only found out by accident that they were back in stock 3 I got no response to my request for advice as to what you would advise as an alternative to Aging Room Cigars while they were out of stock?
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Reviews for havanahouse.co.uk

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(28)
 Verified review
10 months ago
I ordered Condor White Blended Pipe Tobacco 50gm x 3 Instead I received a (non-Condor) 'Golden Blend's' (Poschil Tabak') This is unacceptable.
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Answer by havanahouse.co.uk
9 months ago
We agree it is unacceptable, thanks for letting us know about the error so we could send you the correct items. Very hopeful that this will not happen again.
 Verified review
10 months ago
Took no notice of my request re which cigars were in stock. Then charged me the price for the more expensive ones they didn't have.
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Answer by havanahouse.co.uk
9 months ago
We tried to keep hold of as much signature stock as we could before the change to the new 'pocket sized packaging' if we find any old stock we will send you one to make up for it.
 Verified review
9 months ago
I only received part of my order, and despite emailing, haven't got any information about when I might expect the rest of order.
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Answer by havanahouse.co.uk
8 months ago
We had to split ship your order as stated on the invoice. Disappointed that you haven't updated your review after receiving both.
 Verified review
10 months ago 
These cigars were all dried out and flavourless . A real disappointment. I can only assume they have been in stock for years!
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Answer by havanahouse.co.uk
9 months ago
The average time of backwoods in our warehouse is 1-2 weeks before being sent out. The issue is with the manufacturer and we are trying our best to make sure that the quality of these cigars improve.
 Verified review
1 year ago 
Goods not delivered, money was returned to my account promptly. Asha is very polite and professional.
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 Verified review
10 months ago
Service is slow and product arrives looking a little sorry for itself and poorly packaged
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Answer by havanahouse.co.uk
9 months ago
Yes we agree that the Royal Mail can be slow at times. We are always happy to replace cigars that are damaged in transit but we do try our best to make sure they arrive in the best condition possible.
 Verified review
10 months ago
Unfortunately it took three deliveries to get the correct order.
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Answer by havanahouse.co.uk
9 months ago
We had an issue with humidors being labelled incorrectly and this has now been resolved. Thank you for your patience.
 Verified review
6 months ago
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 Verified review
8 months ago
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