havanahouse.co.ukReviews

: 15,854Excellent

4.83

Reviews for havanahouse.co.uk

3,127 verified reviews in the last 12 months

15,854 total reviews
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25 days ago
Wonderful selection of fine cigars, good customer focused service and friendly staff. Very competitive prices, possibly the cheapest compared to most other cigar retailers. Huge bonus of allowing me the option of using my accumulated points on my cigar purchase’s, as the other retailer I purchase from will not do this. Nothing negative to say to Havana House at all. My annoyance is directed towards the conservative government who constantly increase tax on this wonderful product which in my humble opinion relieves so much stress for so many people. Cigar smoking is a great adversary to combat ill mental health. I will continue to promote this wonderful product and am a personal campaigner to reduce taxation on tobacco. I have successfully helped four people at work to quit cigarettes and start buying cigars from Havana House.
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4 months ago
Deal with problems 1! Last October I had a problem with one cigar ( an Aging Room Quattro ) it did not draw properly this was a once off problem and I have had further boxes without any problems. I telephoned in October and was told by a lady that she had never heard of this problem and would have to make further enquiries I have never had a response and as it is the only problem with these cigars I’m still buying them without this problem occurring again 2 when you ran out of Aging Room Cigars you set a message asking if I wanted to be advised when they came back into stock. I completed the form but was not advised and I only found out by accident that they were back in stock 3 I got no response to my request for advice as to what you would advise as an alternative to Aging Room Cigars while they were out of stock?
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Reviews for havanahouse.co.uk

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(41)
 Verified review
23 days ago
Not sure what happened in my last order. Took over a week from time of order to dispatch but there was a two day delay in taking payment and then Jubilee weekend so had to wait till that finished. Have received my order, 2 weeks from (my) initial order placement. This isn't my normal experience must stress that! Normally it's quick. Biggest annoyance though, sent me through my 100g or loose tobacco. Didn't receive any pouches! Git to use the HUGE flippy bag it came in
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15 days ago
Please note that your last order delivered, ref 304493, was incorrect in so far as it contained St Bruno Ready Rubbed, not St Bruno Flake, (although the Packing Slip stated this). Presumably a schoolboy error by the order picker. Please ensure this does not happen again, as, whilst it might be thought that the two varieties are much the same, I much prefer the Flake because it smokes cooler and longer
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5 days ago
Your website was not clear. I thought the vouchers were going to be sent to the recipient of my gift. That did not happen. I was disappointed about that.
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16 days ago 
It took over a week for my order to arrive. An email from Havana House would have put my mind to rest
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1 month ago
Wrong cigars sent - not just once, but then again, when the mistake reported!
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2 months ago
Waited sometime before getting a call to say one item is out of stock, but kindly offered to replace with double the next cigar down, which I happily excepted. Only to find on delivery item had been removed and refunded
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2 months ago 
When I shop I want to be sure that I will see what I want in my hands, in the next day or two. Havana House as met my expectation.
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2 months ago
Some cigars are moist some are dry please send fresh packs of them as they are expensive
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2 months ago
you could tell me what i bought from you.
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3 months ago
The La Paz cigars delivered were not what I expected. I have always bought them abroad before but were unable to recently because of travel restrictions. I was aware that there are two types available - cigarillos and mini cigarillos. Those that you delivered were between these sizes - never seen that size before. Had more details been provided (i.e. length and girth) I would not have made this mistake. Let me emphasise that you are not at fault - my mistake.
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3 months ago
This order was very poorly packed. Tobacco virtually loose in clear plastic bags with a couple of empty pouches put in each bag. I had to repack the lot to keep the tobacco fresh. This has never happened before, so I've ordered again. Very quick delivery!
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3 months ago 
Missing descriptions on the “Collections” no sizes given (Just Add Rum and Beginners. 5 stars with full description!
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3 months ago
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3 months ago
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4 months ago
Great choice and prompt service, used several times now, as a relative beginning to cigars,. Only Complaint I have, is that all my orders have contained a cigar that was unsmokable, either fell to bits, or one was almost hollow in the middle, so couldn't smoke either, although, this could be the manufacturer and not the supplier, but will continue to use
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4 months ago
I feel that this cuban experience needs alot more flavour and also draw ability. The strength was terribly mild for my liking.
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1 year ago 
The first order I did was brilliant and would've landed you 5 stars across the board, Royal Mail delivery (3 days) and money off that I'd earned from order points previously, however, I've ordered again, no money off and I earned points on the last order and the delivery company is DPD Local, not goin to get my order for a week, not happy with that, stick to Royal Mail, much better.
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10 months ago 
Second time order was wrong. First time wrong cigar excellent response to replace. Second time all cigars right excellent delivery but did not deliver pipe tobacco and no response on whats app or email I had to phone twice to resolve problem.
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1 year ago
Ordered two types of Cohiba’s and one montecristo however received two types of montecristo and one Cohiba. Greater attention to be paid to packing. Overall packaging and quality of products are good.
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Answer by havanahouse.co.uk
1 year ago
I'm sorry we made a packing error, we try our best to make sure everything is correct with every order but sometimes the odd mistake happens. We are happy to replace the product for you, please get in contact and we will sort everything out for you.
 Verified review
9 months ago
Cigars weren’t in the best condition despite being tubed. Might not be seller issue more supplier, just going with what I received. Will use again but hope for a different result.
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Answer by havanahouse.co.uk
9 months ago
Guantanamera cigars are not the most reliable cigars out there in terms of quality but we have come to expect this now from an entry level Cuban cigar. The Quintero are a big step up in terms of quality.