havanahouse.co.ukReviews

: 15,854Excellent

4.83

Reviews for havanahouse.co.uk

3,127 verified reviews in the last 12 months

15,854 total reviews
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25 days ago
Wonderful selection of fine cigars, good customer focused service and friendly staff. Very competitive prices, possibly the cheapest compared to most other cigar retailers. Huge bonus of allowing me the option of using my accumulated points on my cigar purchase’s, as the other retailer I purchase from will not do this. Nothing negative to say to Havana House at all. My annoyance is directed towards the conservative government who constantly increase tax on this wonderful product which in my humble opinion relieves so much stress for so many people. Cigar smoking is a great adversary to combat ill mental health. I will continue to promote this wonderful product and am a personal campaigner to reduce taxation on tobacco. I have successfully helped four people at work to quit cigarettes and start buying cigars from Havana House.
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4 months ago
Deal with problems 1! Last October I had a problem with one cigar ( an Aging Room Quattro ) it did not draw properly this was a once off problem and I have had further boxes without any problems. I telephoned in October and was told by a lady that she had never heard of this problem and would have to make further enquiries I have never had a response and as it is the only problem with these cigars I’m still buying them without this problem occurring again 2 when you ran out of Aging Room Cigars you set a message asking if I wanted to be advised when they came back into stock. I completed the form but was not advised and I only found out by accident that they were back in stock 3 I got no response to my request for advice as to what you would advise as an alternative to Aging Room Cigars while they were out of stock?
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Reviews for havanahouse.co.uk

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(57)
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4 days ago
Terrible customer service. No urgency to replace cigars I had bought for my wedding but turned up with the wrapper split at the foot. Havana house staff said they would replace immediately but sent a return envelope for the cigars 5 days later. By then my wedding day was gone and I didn’t have the cigars I wanted. Do not buy cigars online as they will send out the cigars they could never sell in the shop. Chancers looking to take advantage of new customers assuming we are beginners. Poor business model and I get a lot better service from Cgars or the turmeaus shops.
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1 month ago
Still waiting for the correct item to be sent... from my order placed near the start of April! Over two months, and for some reason the team at Havana House seems completely unable to post one small pack of rizlas to me! No refund either, though I have paid for and not received what I ordered! This "company" is a farce and a borderline scam, and I will not be using them again.
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3 days ago
Morning you sent me the wrong cigars and to the incorrect address even though I changed it 3 times once even speaking to someone on the phone. No response to my messages or emails. Awful service. Mary
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17 days ago
Ordered an item just to get messaged three days later saying it's out of stock. Don't let me buy it if it's out of stock.
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1 month ago
Still waiting for an item I ordered on 13th April 2022! I've been in touch with Asha (customer service) repeatedly since then; initially I simply pointed out the error (they'd sent kingsize rizlas instead of the regular size I'd ordered and paid for). Worst customer service ever! Asha simply keeps moving the goalposts, and no sign of the rizlas I ordered! I was told to send my invoice via email; then I was told to photograph (?!) the items I received... I seriously don't understand what is wrong with Asha and why she is the only member of staff responsible for customer service, given that she is utterly useless at dealing with customers in a timely and polite manner! Havana House actually made the exact same mistake with my order over a year earlier, but at that time they corrected it by sending out the correct Rizlas within the week. I'm not sure what has gone wrong this time (but clearly Asha is not helping matters)!
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1 month ago
Ordered online terrible service I used there Birmingham store and bought various cigars ? very good service and a friendly lady and man in there who was very knowledgeable indeed. One cigar i bought was a Romeo y Julia Churchill at £35 which was very good so decided to try there online service??? to order another one. The cigar that arrived was dry and most the wrapper was falling off ! tried to smoke it and it was impossible. So emailed there so called customer service and Asha wanted pictures which i sent and there reply was i had smoked most the cigar and would give me £5 ????? really. NOT INTERESTED in helping or in fact they DONT care about there customers will not use again sticking with cgars who i cannot fault. so bad customer service has cost you a client.
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2 months ago
Still waiting for something ordered and paid for on 17/4 phoned twice and told each time it would be sent straight away and now it’s 7/5 and still nothing has arrived - my husband visited the shop early April the staff were very helpful but their online service is terrible
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2 months ago
Consignment not received. Delivered to wrong address by Royal Mail despite being tracked and still waiting for Havana House to deal with this matter and bring it to a satisfactory conclusion.
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1 month ago
No show - no refund. About £110 for 30gs of golden virginia, i paid for that and ten tins of wintergreen snus bags. Only the GV turned up after a week, and no refund as promised on the snus.
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1 month ago
I purchased 2 tins of of KBC pipe tobacco money taken , I got in return 2 pouches of unknown tobacco KBC was in stock at time of order.
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1 month ago
No one has responded to my email, and it hasn't shipped in the past two weeks
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2 months ago
A week to get order not good enough customer service.. No comment
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2 months ago
Cigars never showed up
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3 months ago
Having put an order in on Wednesday 20th £153 and its now Wednesday the 27th and still not got them you wonder why 7 emails sent only one reply.. Disgusting in my book... Order from another company on Monday here today unbelievable..... Your lose...
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3 months ago
I have not received my order and after 2 emails stating this, I have had no response! Awful customer service
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3 months ago 
14 days, still waiting for delivery.
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3 months ago
Did not receive parcel
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3 months ago
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4 months ago
Order was 50% complete when sent Fixed quickly Product they sent was very poor quality No response to complaint on email Poor customer care and poor care of product that is supposed to be a luxury item. Do not recommend. Avoid.
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4 months ago
You send me the wrong cigars! I ordered Meharis and received Nexos. Full marks to Justin though.
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