Wonderful selection of fine cigars, good customer focused service and friendly staff. Very competitive prices, possibly the cheapest compared to most other cigar retailers. Huge bonus of allowing me the option of using my accumulated points on my cigar purchase’s, as the other retailer I purchase from will not do this.
Nothing negative to say to Havana House at all. My annoyance is directed towards the conservative government who constantly increase tax on this wonderful product which in my humble opinion relieves so much stress for so many people. Cigar smoking is a great adversary to combat ill mental health.
I will continue to promote this wonderful product and am a personal campaigner to reduce taxation on tobacco. I have successfully helped four people at work to quit cigarettes and start buying cigars from Havana House.
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the most relevant critical review
4 months ago
Deal with problems
1! Last October I had a problem with one cigar ( an Aging Room Quattro ) it did not draw properly this was a once off problem and I have had further boxes without any problems.
I telephoned in October and was told by a lady that she had never heard of this problem and would have to make further enquiries
I have never had a response and as it is the only problem with these cigars I’m still buying them without this problem occurring again
2 when you ran out of Aging Room Cigars you set a message asking if I wanted to be advised when they came back into stock. I completed the form but was not advised and I only found out by accident that they were back in stock
3 I got no response to my request for advice as to what you would advise as an alternative to Aging Room Cigars while they were out of stock?
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20 days ago
Excellent communications and efficient delivery...
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